How do I access the Mobile Banking app if I get a new phone?

If you get a new mobile phone you will have to download the AIB Mobile app again to set up your new phone for SCA. And if you change your mobile phone number you need to update it online.

If you have lost your phone, or had it stolen, or you have a new phone and/or a new phone number, please follow these steps.

New phone - New number

If you have access to the old phone:

1. Log into Internet Banking.

2. Go to Services & Settings > My Details. Update your phone number and confirm the changes with a Card Reader.

3. Unregister your device by logging into the app on your old phone > Services > Security and access. Tap Unregister this device and Unregister.

4. Delete the AIB mobile app from your old phone.

5. Download the AIB mobile app to your new phone.

6. Set up Strong Customer Authentication (SCA) again. We may need to send you a letter with a code; you’ll need the code before you can log in again.

If you don’t have the old phone, start from step 5 and any problems, please call 0818 724 724 (or 01 771 2424).
New phone - Same number

If you have access to the old phone:

1.Unregister your device by logging into the app on your old phone > Services > Security and access. Tap Unregister this device and Unregister.

2.Delete the AIB mobile app from your old phone.

3.Download the AIB mobile app to your new phone.

4.Set up Strong Customer Authentication (SCA) again. We may need to send you a letter with a code; you’ll need the code before you can log in again.

If you don’t have the old phone, start from step 3 and any problems, please call 0818 724 724 (or 01 771 2424).
Same phone - New number

1.Login to Internet Banking.

2.Go to Services & Settings and choose My Details.

3.Update your phone number and confirm the changes with a Card Reader.

4.Log into the AIB mobile app as normal.

5.If you‘re asked to set up Strong Customer Authentication (SCA) again, then we may need to send you a letter with a code; you’ll need the code before you can log in again.

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How do I access the Mobile Banking app if I get a new phone?

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