Government Stamp Duty charged incorrectly on Credit Cards - Questions & Answers

We have written to some customers to advise that we have incorrectly charged Government Stamp Duty to their credit card account.

If you got this letter these questions & answers may be helpful.

Why have I received this letter?
I have more than one credit card account how do I know which one is affected?
What does my total payment include?
Your payment includes a refund of Government Stamp Duty, any additional fees and interest we charged you connected to this error, where applicable, and compensatory interest.
- If your account is open, we have applied your payment to your account.
- If your account is closed, we have applied your payment to a suitable alternative account where applicable.
- If you do not have a suitable alternative account, we have issued a cheque.
My payment was made into my account, how do I identify this?
What is compensatory interest?
I am currently in arrears, how will this payment to my account affect my arrears?
Has my credit record been affected?

We are currently reviewing the Central Credit Register (CCR) reporting and expect that most customers are not affected. If an update is required, we will write to you separately about this within the next three months. If the CCR record is more than 5 years old, it is no longer available to correct, nor is it visible to any financial institution. The Irish Credit Bureau (ICB) closed on 01 October 2021 and as such, we can no longer correct ICB credit records as they have been deleted.
What steps have you taken to make sure that this won’t happen again?
Has the Central Bank of Ireland (CBI) been told?
Who can I speak to if I have a question or want to complain?