AIB wishes to advise of a mistake which we have rectified for certain personal customers who topped up their loan through our branch network.
For these personal customers we made a mistake on the customer credit agreement. We did not include interest that was outstanding on the old loan in the new credit agreement.
While the customer did owe this amount from the previous loan, as it was incorrectly omitted from the credit agreement this amount, and associated interest, does not have to be repaid.
The average interest payment amount to customers in relation to each top up is €18.
Customer loan balances are being reduced by an average amount of €111 in relation to the interest owed from the previous loan incorrectly omitted.
Where accounts are closed, a payment will be made to relevant customers.
AIB apologises for this, and for any inconvenience it may have caused to our customers. We will be writing to all impacted customers, so customers do not need to take any action. All corrections will be complete by the end of July.
If any customer feels this error adversely impacted on credit decisions by AIB or other financial institutions, we will work with those customers to address the matter.
If customers wish to talk to us about this matter we have a dedicated number: 0818 300 094 (9am to 5pm Monday to Friday).
Click here to print these FAQs
Frequently Asked Questions (FAQs)