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Terms and Conditions for Foreign Currency Note Orders

In these Conditions:

Agreement means these Conditions and the Foreign Currency Note Order Form completed by you when applying for a Foreign Currency Note Order.  By utilising this Service you acknowledge that you have read and understood these Conditions and agree to be bound by them and to comply with all applicable laws and regulations.
Conditions means these terms and conditions as amended, extended or replaced from time to time.
Any reference in these Conditions to "you" and "your" includes your personal representatives and successors and (where applicable) reference to "you" and "your" includes the plural and singular including any joint account holder.
Any reference to "we", "us" and "our" means Allied Irish Banks, p.l.c. and includes our successors and assigns.
Foreign Currency Note Order means any order for foreign currency placed with Allied Irish Banks, p.l.c. by completing the Foreign Currency Note Order Form and delivering same to us.

 

1. Process:

Foreign currency note orders must be placed and paid for in advance. Foreign currency note orders are fulfilled by us at a central location and delivered to our branch where the foreign currency note order is placed.
Foreign currencies are sold by us in multiples of foreign note values dependant upon the currency denomination as requested and the exchange rate applicable.  If you order a specific foreign currency amount or the euro equivalent of a foreign currency, your foreign currency note order will be rounded down to the nearest available denomination. Details of the process are available on the AIB web site - www.aib.ie

2. Foreign Currency Orders by post:

You can print a Foreign Currency Note Order Form from the AIB web site www.aib.ie, complete the Form and post it to our branch where you wish to collect the foreign currency note order from.  You will receive your receipt within 4 working days.  If you do not receive your foreign currency note order receipt within such period you should contact us to confirm that we have received your foreign currency note order. In the case of non AIB Customers foreign currency note orders by post are not acceptable.

3. Delivery timeframe:

Our branch will advise you of the timeframe for collection of your foreign currency note order.

4. Charges

Commission is charged at 1% of the euro value of the foreign currency note order value (minimum €1. 27, maximum €6.35)
For further details of our Fees and Charges refer to our 'Schedule of International Transaction Charges' brochure.
For exemptions from Fees and Charges refer to our 'A Guide to Fees and Charges for Personal Current Accounts'.

5. Payment:

The exchange rate applied to your foreign currency note order, will be the appropriate rate on the day the foreign currency note order is placed. You must pay for your foreign currency note order at the time you place the order.  You can pay us in cash (in euro) or by any other means acceptable to us. You may be requested to produce identification (i.e. driving licence/passport) when placing your foreign currency note order. The amount you have to pay us for your foreign currency note order shall be paid in euro and calculated in accordance with the total amount of the foreign currency ordered by you and converted into euro in accordance with the relevant exchange rate. You will receive a receipt outlining the deal information, i.e. currency amount, exchange rate, euro amount and commission (if applicable).

6. Foreign Currency Order collection:

6.1 Personal foreign currency note order collection:
Your foreign currency note order will be delivered to our branch where the foreign currency note order is placed. You should bring the original foreign currency note receipt when collecting your foreign currency note order. Foreign currency note order collection requires a signature to confirm receipt of your foreign currency note order. You may be asked for identification (i.e. driving license/passport) when collecting your foreign currency note order.

6.2 Third party foreign currency note order collection:
Written authorisation is required for a named third party to collect your foreign currency note order.  Authorisation can be given when placing the foreign currency note order. The third party will be asked for identification (i.e. driving licence/passport) when collecting your foreign currency note order.

7. Foreign Currency Order cancellation/non- collection:

Cancelled foreign currency note orders will be refunded according to your instructions.
If your foreign currency note order remains uncollected for a period of four weeks from the foreign currency note order date, we will contact you for your instructions.
If you cancel your foreign currency note order by phone, the refund will be credited to your AIB account. You will give us your account details. If you are a non AIB account holder, you must call to the AIB branch where you placed the foreign currency note order to receive your refund.
Your refund cannot be credited to your account or made until the original foreign currency note order has been delivered to the branch where the foreign currency note order was made.

8. Liability

We shall neither be in breach of our obligations under the Agreement nor liable for any loss or damage suffered by you if we delay or fail to perform our duties and obligations to you because of circumstances beyond our reasonable control (including, but not limited to, acts of God, fire, acts of government, war, civil commotion, inability to communicate with third parties, failure of any computer or settlement system and labour disputes).
Our maximum liability to you in respect of this service will be to refund the purchase price of the foreign currency order.
You will be liable to indemnify us for any loss, damage, cost or expense which we may incur in connection with any breach of these Conditions by you.

9. Severance

If at any time any provision of the Agreement is or becomes invalid, illegal or unenforceable in any respect, the validity, legality and enforceability of the remaining provisions shall not in any way be affected or impaired. This does not affect your statutory rights.

10. Third Party Rights

When you place a foreign currency note order with us, you are entering a contract with us personally. Nothing in these terms will confer any benefit on any third party or any right to enforce these terms.

11. Law and Jurisdiction

The Agreement shall be governed and interpreted in accordance with the laws of Ireland and both you and we hereby submit to the exclusive jurisdiction of the Irish Courts Any dispute, which cannot be resolved between us, may be referred by you to the Financial Services Ombudsman at 3rd Floor, Lincoln House, Lincoln Place, Dublin 2 or may be resolved under the jurisdiction of the Irish Courts.

General 

You will be deemed to have received any demand or notice or receipt sent by us to you by post to the last address notified by you two working days after dispatch by post, or immediately upon hand delivery.

 

Data Protection Notice

Use of Information

This Notice explains how AIB Group will use information provided by you. Reference to 'AIB' means Allied Irish Banks, p.l.c. and reference to "AIB Group" means Allied Irish Banks, p.l.c., its Irish subsidiaries and associated companies from time to time.

1. The information that you provide will be held by AIB Group on a computer database and/or in any other way.  AIB Group will use this information to administer the products and services we supply to you and any future agreements we may have with you.

2. You have the right of access to the personal data held about you by AIB Group by sending a written request to your local AIB branch or to the Data Protection Unit, Allied Irish Banks, p.l.c., Bankcentre, Ballsbridge, Dublin 4, and on payment of a fee of €6.35. You also have the right to require AIB Group to correct any inaccuracies in the information we hold about you.

3. To prevent or detect fraud, we may make searches of the AIB Group records.  We may also pass information to financial and other organisations involved in fraud prevention to protect ourselves and our customers from theft and fraud. If you give us false or inaccurate information and we suspect fraud, we will record this.

If you decide to proceed with this application or have any other communication with AIB Group through or in relation to its products and services you accept the use by AIB Group of your personal data as indicated above.

 

Distance Marketing Directive

In accordance with the EU Directive on Distance Marketing of Consumer Financial Services the following information must be provided to you regarding your Foreign Currency Note Orders.

About Us

  • We are Allied Irish Banks, p.l.c. whose principal business is the provision of financial services. Our registered office is at Bankcentre, Ballsbridge, Dublin 4. We are registered at the Companies Registration Office, Dublin. Our registered number is 24173. Our VAT number is IE8E86432H.

About Our Foreign Currency Note Orders

  • A Foreign Currency Note Order means any order for foreign currency placed with us by the completion by you of our Foreign Currency Note Order Form.

  • Foreign Currency Note Orders must be placed and paid for in advance by debit of your account.

  • Foreign Currencies are sold by us in multiples of foreign note values dependant on the currency denomination as requested and the exchange rate applicable.

  • You shall pay us in euro with the appropriate exchange rate applicable on the date the foreign currency note order is placed in accordance with the total amount of foreign currency as ordered by you.

  • Our charges for fulfilment of Foreign Currency Note Orders  are as follows :
    Commission is charged at 1% of the euro value of the foreign currency note order value (minimum €1.27 maximum €6.35). For further details of our Fees and Charges refer to the 'Schedule of International Transaction Charges' Brochure.

Cancellation

  • The agreement will be governed by the laws of Ireland and the Courts of Ireland will have exclusive jurisdiction to resolve any disputes.

  • The agreement and all information and communication with you will be in English.

What to do if you have a complaint

If you have reason to complain about the provision to you of a product or service, you should firstly contact the manager of the relevant branch or department. If the matter is not resolved to your satisfaction, you should write to; The Manager, AIB Customer Support Centre, Bankcentre, Dublin 4.

If your complaint is still not resolved to your satisfaction, you may then refer the complaint to The Financial Services Ombudsman's Bureau, 3rd Floor, Lincoln House, Lincoln Place, Dublin 2. Lo Call 1890 88 20 90 or email enquiries@financialombudsman.ie