We will send you your Statement of Fees once a year on the anniversary date of your account opening.
However, as the Statement of Fees is new, under regulations all customers have to receive their first statement on or before 31 October 2019. This meant customers received a copy whether it was on their anniversary of account opening or not.
If your anniversary date of account opening falls between 1 November 2018 and September 2019, you may receive two Statement of Fees close together.
The time period that each statement covers will be clearly stated on the first page
Please see Question 15 on how to find your anniversary date of account opening on your Statement of Fees.