Your Statement of Fees will show you a breakdown of all the fees you have been charged and interest you have paid or earned on your payment account over the last 12 months. It was introduced to standardise how banks describe and display fees, charges and interest to customers.

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    1. What is the Statement of Fees?

    Your Statement of Fees document shows you a breakdown of all the fees you have been charged on your payment account typically over the last 12 months. If, however you have received your first Statement of Fees before 31 October 2019 then it will cover the fees charged since 1 November 2018 until the date at the top of the document.

     

    It also shows you any interest you may have paid or earned during this time. We will send you this document once a year.

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    2. Why are you sending this to me?

    The Statement of Fees document has been introduced under the European (Payment Accounts) Regulations 2016 and all banks must provide customers with them on their personal payment accounts.

     

    The aim of this regulation is to be clear in how fees are charged, making it easier for customers to be able to compare payment accounts across all banks. This includes using consistent wording to describe the types of fees charged and interest you may have paid or earned.

     

    We are sending you this document to make sure we follow the new regulations and we think that you will find it useful to be able to see what you pay in fees and interest every year on your payment account.

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    3. How will I be able to view this statement?

    If you are registered for Internet Banking, you will be able to view it online under the section “My Statements” on your Internet Banking and Mobile Banking profile.

     

    We will only send you a copy by post if that is how you usually receive your payment account statements.

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    4. I can’t find my Statement of Fees under “My Statements” on my Internet Banking or Mobile Banking profiles.

    Your Statement of Fees is under “My Statements” on your Internet banking and Mobile banking profiles.

     

    To find your Statement of Fees click on the account you wish to view. Your first Statement of Fees is dated between September and 31 October 2019 and then the anniversary of account opening for all subsequent ones.

     

    You can tell the difference between an account statement and a Statement of Fees once you click into each statement by looking at its heading.

     

    Please see Question 15 on how to find your anniversary date of account opening on your statement.

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    5. What do you mean by “payment account”?

    In AIB (for Statement of Fees) when we say payment account we are referring to your current account. This will also include any fees and interest you’re charged on your Masterplan account if you have one.

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    6. Will the Statement of Fees change the way fees will be charged to my account?

    No, nothing has changed. Any fees that are applicable to your payment account will remain the same and no new charges have been introduced.

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    7. Is there a cost for receiving a Statement of Fees?

    No, the Statement of Fees is completely free of charge.

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    8. Is the Statement of Fees a bill?

    No, it’s not a bill and you are not being charged new fees.  All fees and interest shown on your Statement of Fees have already been charged to your account.

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    10. Can I choose the way I receive these statements?

    Yes, you have two options;

     

    • eStatements – Your Statement of Fees will be uploaded to your Internet Banking and Mobile Banking profiles in the section “My Statements” for you to view and print anytime.

     

    Or

     

    • Paper Statements – Your Statement of Fees will be posted to you.

     

    See Question 11 and 12 on how to switch the way you currently receive your Statement of Fees.

     

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    11. I’ve received my Statement of Fees as a paper statement how can I switch to receiving it as an eStatement?

    The easiest and securest way to receive these statements is by choosing eStatements. This way you can securely view and print your statements online anytime you want them.

     

    Log on to your AIB Internet Banking profile.

     

    Click on “Accounts” and then click on “My Statements”.

     

    Click the ‘Off’ button under “Paper Statements” for the accounts you wish to stop receiving paper statements on and begin to receive eStatements.

     

    Please note that if you switch to eStatements all statements for this account will change not just your Statement of Fees.

     

    For example: you will receive your Current Account Statement and Statement of Fees in the form of eStatements.

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    12. I’ve received my Statement of Fees as an eStatement. How can I switch to receiving it as a paper statement?

    Log on to your AIB Internet Banking profile.

     

    Click on “Accounts” and then click on “My Statements”.

     

    Click the ‘On’ button under “Paper Statements” for the accounts you wish to stop receiving paper statements.

     

    Please note that if you switch to eStatements all statements for this account will change not just your Statement of Fees.

     

    For example: you will receive your Current Account Statement and Statement of Fees in the form of eStatements.

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    13. How regularly will I receive a Statement Of Fees?

    You will receive a Statement of Fees once a year and it will show you the fees charged on your account over the previous 12 months. 

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    14. What time period does the Statement of Fees cover?

    The time period the Statement of Fees covers can be found under the section “Period” on the first page of the document. This typically covers 12 months.

     

    However, if you have received your first Statement of Fees before 31 October 2019 then it will cover the fees charged since 1 November 2018 until the date at the top of the document.

     

    If you received your first or subsequent Statement of Fees after 31 October 2019 then it will be will be produced on the anniversary of your account opening date.

     

    Please see Question 15 on how to find your anniversary date of account opening on your statement.

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    15. What is the anniversary date of my account opening?

    You can find the anniversary date of your account opening on the front page of your Statement of Fees. In the section “Period” it will always be the “to” date.

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    16. Why have I received another Statement of Fees for the same account within the year? I thought it was just once a year.

    We will send you your Statement of Fees once a year on the anniversary date of your account opening.

     

    However, as the Statement of Fees is new, under regulations all customers have to receive their first statement on or before 31 October 2019. This meant customers received a copy whether it was on their anniversary of account opening or not.

     

    If your anniversary date of account opening falls between 1 November 2018 and September 2019, you may receive two Statement of Fees close together.

     

    The time period that each statement covers will be clearly stated on the first page

     

    Please see Question 15 on how to find your anniversary date of account opening on your Statement of Fees.

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    17. Can I choose the time period my Statement of Fees covers?

    No, it will always be produced on the anniversary of your account opening date (excluding your first Statement of Fees) and will cover the previous 12 months.

     

    Please see Question 15 on how to find your anniversary date of account opening on your Statement of Fees.

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    18. Can I opt out of receiving a Statement of Fees?

    No, we are legally obliged to provide you with a Statement of Fees once a year.  However, you can choose the way you want to receive them.

     

    Please see Question 10 for the options you have on how you get your Statement of Fees.

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    19. I rarely or never use my account why have I received a Statement of Fees?

    If your account has no fee charges but you paid or earned interest on the account you will still receive a Statement of Fees.

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    20. The type of account I have does not charge fees however I still have received a Statement of Fees. Why is that?

    We will provide you with a Statement of Fees even if you hold the following:

     

    • A maintenance and transaction fee-free current account, provided the account is active.

    • A current account that holds €2,500 or more at all times.

    • You have a current account and your mortgage provider is with AIB.

     

    Your Statement of Fees will outline services you are receiving, any fees that would’ve been charged to your account and the number of times the service was used. However under the section ‘Total’ it will state ‘Fees not charged’.

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    21. I’ve closed my account and have still received a Statement of Fees, why?

    If there has been any fee and/or interest activity on your account since your last Statement of Fees was issued then we will provide you a final Statement of Fees when the account has fully closed. You will not receive any further Statement of Fees on this account.

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    22. I’m unsure of the financial terms that are being used in the Statement of Fees?

    We understand that some of the financial terms used throughout the document may not be familiar to you. We have a Fee Information Document Glossary which explains what the different fees mean.

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    23. Can I access copies of my Statement of Fees from previous years?

    Not immediately, as this is the first year, you can only access a copy for this year. However, in the future you will be able to access copies of your Statement of Fees from previous years under “My Statements” on your Internet Banking or Mobile Banking profiles.

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    24. Can I order a copy of my Statement of Fees?

    Yes, if you are registered for Internet Banking, a copy is made viewable and to print under the section “My Statements”. This copy is available on your Internet Banking profile even if you receive your statements by post. If you receive paper statements and need a duplicate copy of your Statement of Fees to be sent to you, the following options are available for you to order it;

     

    • You can contact us at 0818 306 010 (or +353 818 306 010 if outside of Ireland) 9am – 5pm Monday to Friday. You will need to supply your Internet Banking Registration number and PAC (Personal Access Code) for this.

    • In branch, you can visit the Quick Banking Area where you can use the Kiosk with your AIB Debit Card and PIN or your Internet Banking Registration number and PAC.

    • You can call your Branch between 9.00am and 5.00pm Mon-Fri to order a copy.

     

    Please allow 7-10 business days to receive your copy of your Statement of Fees.

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    25. I’d like to query a fee I don’t think I should have been charged.

    As the Statement of Fees is a yearly document, you might need to review your account statement for when you were charged that fee to check that it was correctly charged.

     

    If you still wish to query the fee, you can contact us at 0818 306 010 (or +353 818 306 010 if outside of Ireland) 9am – 5pm Monday to Friday. You can also drop into any branch and one of our Customer Service staff would be happy to help.

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    26. I see fees shown on my Statement of Fees but I’m sure they were refunded to me by my branch?

    Your Statement of Fees won’t show any refunds. As such, it may be the case that a charge you were refunded will still show on your Statement of Fees. We suggest to review your account statement to see if the fee was refunded to the account.

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Glossary of Terms
This document explains the fees outlined in your Statement of Fees.

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