The information reported to the Central Credit Register was incorrect in some cases. If a customer’s CCR record has been affected, the letter says so.
Where possible, we have corrected the CCR records of these customers for the time period of this error. However, if a customer thinks our error may have caused other lenders to refuse them credit during this time period, they should contact us on 0818 303 571.
The customer will need to give us written information from the lender that credit was refused because of CCR. If we refused a customer credit, they can call us and we’ll look into it.