Your complaint has been submitted successfully

Thank you for taking the time to submit your complaint. We are sorry that our products or services did not live up to your expectations.

Your complaint is being sent to the most appropriate area within the Bank who will do their best to resolve your issue as quickly as possible. We will always do our very best to resolve your complaint as soon as we can but sometimes, it may take longer than we would like.

Next steps - here's what you can expect from us:

Where we can resolve your complaint within five business days, we will phone you or write to you to confirm this.

For cases that might take a little longer to review, we will send you a letter within five business days to acknowledge your complaint and let you know when you can expect to hear from us again. We will also keep you updated as to how the investigation of your complaint is going and let you know if we need any further details from you. We will give you a reference number for your complaint, should you wish to contact us.