Future-Proof Bank
We want to give our customers the best possible banking experience - we're always learning and improving. In an increasingly digitalised world, we are focused on keeping our systems resilient and our data secure.
Our Progress in 2020
✔ Cyber security training including eight phishing simulations
✔ Refreshed Code of Conduct launched
✔ Over 1,300 attendees for Risk Awareness Week
✔ Human Rights Commitment and signatory of UN Global Compact
✔ Launch of new Responsible Supplier Code
✔ ESG Regulatory Training provided at Board, Executive and employee level
✔ Delivered data migration programme.
Our Progress in 2020
Material Topics
Customer Experience
Our customers’ feedback and experiences inform and guide us, helping us to focus on our actions so that we can provide them with the best banking experiences.
We listen to our customers to learn from their experience with our business. We monitor customer satisfaction using Net Promoter Score (NPS), an index ranging from -100 to 100 that measures the willingness of customers to recommend a company’s products/services to others.
We see complaints as a valuable way for our customers to let us know if they are unhappy with what we have done or failed to do.
Regulatory Information
Lending criteria, terms and conditions apply.
Credit facilities are subject to repayment capacity and financial status and are not available to persons under 18 years of age. Security may be required.
Allied Irish Banks, p.l.c. is an authorised agent and servicer of AIB Mortgage Bank in relation to the origination and servicing of mortgage loans and mortgages. Allied Irish Banks, p.l.c. and AIB Mortgage Bank are regulated by the Central Bank of Ireland.
Before proceeding please read our Site Use Terms and Conditions, Privacy & Cookie statements which apply to your use of this website. AIB and AIB Group are registered business names of Allied Irish Banks, p.l.c. Registered Office: 10 Molesworth Street, Dublin 2.
