Change to Fraud Text Alerts 

 

Currently, to help prevent fraud we send you a text message if we need you to confirm a card transaction. We ask you to reply with `Y’ if the transaction was yours, or `N’ if you do not recognise it.

From 28 September, this will change and we will ask you to reply with `1’ if the transaction is yours or `9’ if not. The number the text will come from will also change.

When replying to this message you are confirming that the card transaction was made by you. You should always check your receipt or go back to the shopping site to check that your transaction was completed successfully.

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