What is Selfie Check?

Selfie Check uses facial biometrics to verify your identity via the AIB Mobile app. We use the latest technology to recognise the things that make your face unique, so we know it’s you in control of your money. 

Selfie Check allows you to make once off payments up to €5,000 on the AIB Mobile App. If you use AIB Internet Banking, please hang onto your AIB Card Reader.

Once you’re enrolled, you can make payments up to €5,000 using Selfie Check.

Enrolling for Selfie Check

To enrol, you’ll need to take a photo of yourself that will be safely stored on the AIB database. It will only be used by us to make sure it’s you making your payments on the AIB Mobile App.

Open the app and tap 'Settings'
Tap ‘Security and access’ from the menu
Tap ‘Selfie Check’ and ‘Enrol’
Follow the on-screen instructions to enrol for Selfie Check

The facial biometrics we collect will be stored by AIB and only be used to make sure it’s you on the AIB Mobile App. 

Using Selfie Check

When we ask you to use Selfie Check while making payments we’re checking that it’s really you. The process is simple:

You’ll be asked to present your face to the camera 
We compare your face to the Selfie pic that you took when you enrolled
If your face matches then you can make your payment

Questions about Selfie Check

What are facial biometrics?

Selfie Check uses facial biometrics which is a technology that identifies and measures key points on an image of a person’s face. It is one of the most secure forms of identity authentication available.
Why is Selfie Check not available to me?

This service is for customers who use our mobile app. Continue to use your mobile app as normal and we will prompt you when it's available to you.

You must be aged 16+ and based in the Republic of Ireland during enrolment.
Where is my biometric data stored?

The facial biometrics we collect are safely stored on the AIB database, they will only be used to make sure it’s you on the AIB Mobile App. 
Could someone use a photo of me for Selfie Check?

No. Selfie Check provides additional security behind the scenes. It's not just 'a photo'. So, someone can't use a photo to try and match to your face biometric.
What if I don’t want to use Selfie Check anymore?

You can withdraw your consent and delete your biometrics at any time. Call 0818 724 724 to speak to a Customer Service Advisor who will help you with unenrolling from Selfie Check and the deletion of your biometric data. 

If you choose to delete your biometrics you will no longer be able to use Selfie Check on your AIB Mobile app, you will have to use other authentication methods.
I keep failing to enrol for Selfie Check. What can I do?
There are a few steps you can take to help you enrol for Selfie Check:
- Ensure that you have enabled location services, this can be updated in your phone settings
- As Selfie Check uses facial biometrics to verify it's you, you must enable your camera permissions. This can be updated in your phone settings
- Choose a well lit space with a neutral background, try facing a window rather than having a window behind you
- Keep your phone upright (portrait not landscape) and directly in front of you (approximately 30 cm/12 inches away from your face), with your face in the frame. A green oval shape should appear around your face.
- Don’t let anything cover your face, like a mask, sunglasses, hats or even your hands and hair.
If you’re still having trouble, please call 0818 724 724 and speak to a Customer Service Advisor.
I had previously enrolled for Selfie Check but I now have a new phone, what do I need to do?
It’s simple, if you have a new phone follow these steps:
- Login to the app and select the settings icon in the bottom right corner
- Select ‘Security and access’ from the menu
- Next, follow the on-screen instructions to re-enrol for Selfie Check

MyMortgage tool

Increase your payment limit with Selfie Check

What is Selfie Check?

Enrolling for Selfie Check

Using Selfie Check

Questions about Selfie Check