Once you have ordered and received your Code Card, you will be asked to enter a random code(s) from your Code Card when using one of the services listed in the previous section.
You should input the 4-digit code corresponding to the Code Number on your Code Card to confirm a transaction or to apply for a service.
If the code(s) you entered are correct, your transaction/application will be completed successfully. It's that simple.
If the code you entered is incorrect you will have 2 more attempts to enter the correct code.
If you are not successful on the next 2 attempts when entering a code from your Code Card, your transaction will not be processed and your Code Card will be 'locked'. You will be advised to contact a Customer Service Adviser on one of the following numbers:
AIB (ROI) 0818 724 724 or +353 1 771 2424, (24hours, 7 days a week)
First Trust Bank 028 9034 6034 (08.30 to 17.00 Mon to Fri)
Allied Irish Bank (GB) 028 9034 6060 (08.30 to 17.00 Mon to Fri)