Change of Address FAQs

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Change of Address

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    Where do I find the Change of Address service on AIB Internet Banking?

    1.      Log in to AIB Internet Banking

    2.      Select ‘My Details’ within the ‘Services & Settings’ menu.

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    How do I change my address on AIB Internet Banking?

    You will need an AIB Card Reader or Code Card to change your address on AIB Internet Banking. To change your address, simply follow the steps below:
     

    1.       Log in to AIB Internet Banking

    2.       Select ‘My Details’ within the ‘Services & Settings’ menu.

    3.       Ensure that your contact details are up to date

                    -  Please note we will use your mobile number to confirm to you that your address change has been completed

    4.       Select that you would like to change your address

    5.       Select your country of residence from the dropdown

    6.       Start typing your address into the search bar and select the appropriate address

    7.       If you cannot find your address or would like to edit the address you have selected, follow the on screen instructions to manually enter your address

    8.       You will be presented with all the accounts that you hold with AIB that your address will be changed for. Select ‘next’ to proceed

    9.       If you have accounts that can be added to your Internet Banking profile, you can do so at this point. To proceed, select ‘next’

    10.    Check the details displayed on screen are correct, and submit your request by clicking ‘next’

    11.    Enter the requested code from your AIB Card Reader or Code Card, and click ‘confirm’

    12.    You will be presented with confirmation that your request has been submitted for processing

     

    If you have provided us with a valid mobile number, you will receive an acknowledgement SMS within 30 minutes of submission.

    Once the address change has been completed you will receive a confirmation message in your online banking ‘My Messages’ inbox.

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    Do I need a card reader or code card to change my address?

    Yes, you will need an AIB Card Reader or Code Card to change your address on AIB Internet Banking. 

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    How long will my address take to update?

    Your Change of Address request will be fully completed within 3 business days. Once the address change has been completed you will receive a confirmation message in your online banking ‘My Messages’ inbox.

     

    Please note: Any correspondence that is issued while we are processing your request may be sent to your previous address. 

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    Why can’t I change my address for my account online?

    Unfortunately we can’t change your address online if you find yourself in any of the following categories:
     

    • You hold a joint account or product
    • You hold an Ark Life, Irish Life or Direct Deposit product
    • You hold a business account or a commercial credit card
    • We do not hold a valid proof of identity or address for you


    But you can change the address for one, or all of them by contacting your nearest branch or by calling our phone banking team on 0818 724 724 or +353 1 7712424

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    What if I have a joint account?

    If you have a joint account, we can't change your address online. Please contact 0818 724 724 or +353 1 7712424 to speak to a Customer Service Advisor or you can call into your local branch for assistance in progressing with your request.

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    Can I change the address for my business online?

    To change your business address, please contact your nearest branch or business centre or call your relationship manager.

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    I received an error message that I haven't provided proof of identity and address. What do I do now?

    This means we need more documents from you to prove your identity and address. These are required by law. All you have to do is bring your identity and address documents to your nearest branch and we'll look after it from there. 

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    I am an authorised user of a credit card. Can I change the address?

    Only the person named on the card can change the address. If you ask them to update the address online or contact us through their nearest branch where we can arrange to change the address.

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    My address doesn't fit into the address fields, what do I do?

    See if you can make the address line shorter to make it fit. We've set a limit of 25 characters for each address line, so that addresses appear in the window of an envelope. 

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    I am not sure what my Eircode is, can I still enter my new address?

    Yes, you can enter an address without the Eircode. When you submit your address change request we will try to locate your Eircode on your behalf. 

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    I sometimes live abroad. Can I change my address to outside Ireland?

    Yes, to change your address to outside Ireland, log into Internet Banking and choose the 'My Details' option. At this point, you can select the relevant country and change your address.

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