How do I know if I can dispute a transaction?


There are many reasons why you might dispute a transaction and get your money back. Here are some of the most common disputes that we might be able to help you with through the Visa dispute process.

  • You ordered goods and have not received them.

  • You purchased a service and the provider has cancelled it or cannot provide it.

  • You cancelled an order or a service and are entitled to a refund under the cancellation policy.

  • You cancelled a subscription payment and are still being charged.

  • You ordered goods but have received the wrong goods or damaged or defective goods.

  • You have been overcharged; the amount appearing on your statement is higher than that on your invoice or receipt.

  • You requested cash at an ATM machine and have been charged but no cash was dispensed.

  • You have seen a transaction on your statement which you did not authorise (In this case please contact us immediately to report this on 01 6685500 for credit cards and 01 2695022 for debit cards).  

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