Disputing a transaction on your card FAQs

These FAQs are here to help guide you if you want to know when and how to dispute a transaction on your card and get a refund. Here are some examples of where you can get your money back:

What is a dispute?

How do I know if I can dispute a transaction?

What information do you need from me when I dispute a transaction?

Where should I send my completed dispute form and information?

How long does it take for my card to be refunded?

I applied for a refund and want to know the progress of it, where can I find this out?

My travel provider has cancelled my flights and/or accommodation. I paid for them on my debit/credit card. Can I get my money back?

I want to cancel my flights and/or accommodation. I paid for these on my card. Can I raise a dispute for them?

I paid for tickets for an event (e.g. a concert) on my card. The event has now been cancelled due to COVID-19 restrictions. Can I get a refund?

The travel provider I booked my holiday with now appears to have gone out of business, can I get my money back for this?

I cancelled a subscription but I am still being charged, is there anything I can do to get my money back?

I signed up to a free trial of a product but now I’ve been charged a much higher amount, is there anything I can do?

I ordered goods but I have received the wrong goods/damaged goods, can I dispute this charge?

I have received a refund directly from a service provider, does this mean I don’t need to make a payment on my credit card this month?