Disputing a transaction on your card FAQs
During these difficult times we are having to deal with lots of disruption in our lives. Your travel plans or events you were going to attend might have been disrupted or cancelled as a result of COVID-19. These FAQs are here to help guide you if you want to know when and how to dispute a transaction on your card and get a refund. Here are some examples of where you can get your money back:
How do I know if I can dispute a transaction?
What information do you need from me when I dispute a transaction?
Where should I send my completed dispute form and information?
How long does it take for my card to be refunded?
I applied for a refund and want to know the progress of it, where can I find this out?
My travel provider has cancelled my flights and/or accommodation. I paid for them on my debit/credit card. Can I get my money back?
I want to cancel my flights and/or accommodation. I paid for these on my card. Can I raise a dispute for them?
I paid for tickets for an event (e.g. a concert) on my card. The event has now been cancelled due to COVID-19 restrictions. Can I get a refund?
The travel provider I booked my holiday with now appears to have gone out of business, can I get my money back for this?
I cancelled a subscription but I am still being charged, is there anything I can do to get my money back?
I signed up to a free trial of a product but now I’ve been charged a much higher amount, is there anything I can do?
I ordered goods but I have received the wrong goods/damaged goods, can I dispute this charge?
I have received a refund directly from a service provider, does this mean I don’t need to make a payment on my credit card this month?