Disputing a transaction on your card FAQs
During these difficult times we are having to deal with lots of disruption in our lives. Your travel plans or events you were going to attend might have been disrupted or cancelled as a result of COVID-19. These FAQs are here to help guide you if you want to know when and how to dispute a transaction on your card and get a refund. Here are some examples of where you can get your money back:
How do I know if I can dispute a transaction?
What information do you need from me when I dispute a transaction?
Where should I send my completed dispute form and information?
How long does it take for my card to be refunded?
I applied for a refund and want to know the progress of it, where can I find this out?
I ordered goods but I have received the wrong goods/damaged goods, can I dispute this charge?