Disputing a transaction on your card FAQs

This guide explains how to dispute a transaction on your AIB card and request a refund. A dispute (also called a chargeback) is when AIB can sometimes get your money back when something goes wrong through the Visa dispute process.

Just a bit of information about security:

If you suspect you have been a victim to a fraud or a scam? This is not a dispute. You need to call us right away on 1800 24 22 27 (Fraud helpline).

If you notice a payment you didn’t make on your statement? You need to call us right away. If the payment was on your Credit Card: 01 668 5500 or Debit Card: 01 269 5022.

What is a dispute?

Can I dispute a transaction?

How can I dispute a transaction?

What information do you need?

How long does it take for my card to be refunded?

My travel provider has cancelled my flights and/or accommodation. I paid for them on my debit/credit card. Can I get my money back?

I cancelled my flights and/or accommodation. I paid for these on my card. Can I raise a dispute for them?

I paid for tickets for an event (e.g. a concert) on my card. The event has now been cancelled. Can I get a refund?

The travel provider I booked my holiday with now appears to have gone out of business, can I get my money back for this?

I cancelled a subscription but I am still being charged, is there anything I can do to get my money back?

I signed up to a free trial of a product but now I’ve been charged a much higher amount, is there anything I can do?

I ordered goods but I have received the wrong goods/damaged goods, can I dispute this charge?

I have received a refund directly from a service provider, does this mean I don’t need to make a payment on my credit card this month?