My travel provider has cancelled my flights and/or accommodation. I paid for them on my debit/credit card. Can I get my money back?
· Contact the provider first as they may refund you directly.
· If they don’t refund you, complete our dispute form (PDF) and send us:
o Booking confirmation
o Proof of cancellation
o Proof you requested a refund
To dispute a transaction, complete the Dispute Form (PDF, 2 pages, 744KB) or use the Question a Transaction form in AIB Mobile Banking. Learn more in How Can I Dispute a Transaction?