What information do you need from me when I dispute a transaction?

The first thing you should do is try to solve your dispute directly with the service provider. This is important because for most disputes you will be asked to provide proof that you have tried to solve your issue with the service provider first.


We will need different kinds of information from you depending on your dispute. Our dispute form is at https://aib.ie/content/dam/aib/personal/docs/our-products/credit-cards/dispute-transaction-form.pdf. This lists the information we need for the most common types of disputes. It is best to give us this information as soon as you can so we can help get your money back because the Visa dispute process has a strict timeframe in which you can dispute a payment.