I ordered goods but I have received the wrong goods/damaged goods, can I dispute this charge?

·       Contact the seller first.

·       Return the item and keep proof (e.g., registered post receipt or email confirmation).

·       If no return address provided, keep proof you attempted to return.

Complete our dispute form (PDF) and send:

·       Proof of return or attempted return

·       Invoice

·       Description of how it was different from what you bought or it was damaged

To dispute a transaction, complete the Dispute Form (PDF, 2 pages, 744KB) or use the Question a Transaction form in AIB Mobile Banking. Learn more in How Can I Dispute a Transaction?

< Back to Disputing a transaction on your card FAQs