The travel provider I booked my holiday with now appears to have gone out of business, can I get my money back for this?
· Check if your holiday was covered by a bonding authority or insurance scheme.
· If covered, contact them first, in most cases they will refund you. If they refuse or do not respond within 60 days, complete our dispute form (PDF) and send us:
o Proof you contacted them
o Proof the provider is out of business
o Copy of your booking confirmation/invoice
o If they won’t refund you, they will usually send you a letter which you should include as well
· If not covered, complete our dispute form (PDF) and send us:
o Booking confirmation/invoice
o Proof the provider is out of business
o Proof you tried to resolve with their liquidator
To dispute a transaction, complete the Dispute Form (PDF, 2 pages, 744KB) or use the Question a Transaction form in AIB Mobile Banking. Learn more in How Can I Dispute a Transaction?
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Tel: +353 (0)1 6600311 Registered in Ireland: Registered No. 24173 Allied Irish Banks, p.l.c. is regulated by the Central Bank of Ireland. Copyright Allied Irish Banks, p.l.c. 1995