Online Account Opening FAQs

Information on how to open an account on your mobile phone is available on our Online Account Opening page

--------------------Start of Accordion Container---------------------------

Click on edit button to enter Accordion Header

  • What current accounts can I open from my mobile?

    At the moment the accounts we have available are:

     

    • Personal Current Account

    • Graduate Account

    • Student Plus Account

    • Student Account

     

    If you wish to open any other type of current account, please drop in to your local AIB branch.

  • Who can open an account on their mobile?

    • You must be a resident of the Republic of Ireland

    • You must hold a valid, current passport from an EEA country

    • You must be aged between 16 and 65 years

    • You must not hold any AIB accounts

  • I’m already an AIB customer, can I open a current account on my mobile?

    No. If you are an existing customer or previously held a product with AIB you are not eligible for this process.

     

    If you are already a customer and wish to open an AIB Personal Current Account and or an AIB Advantage account, please log into AIB Internet Banking and complete the online application process.

     

     

  • If I cannot open my current account on mobile, what are my options?

    You can still open an AIB current account through any of our branches. Just remember you will need to bring a valid form of photographic identification and proof of current permanent address.

  • What do I do if I haven’t received my address code in the post?

    The address code is issued once you have fully completed the account opening process, if you have not received the address code, go back into the app to ensure that you have fully completed all the questions. If you have fully completed the process and have still not received the address code or if your address has changed since you completed the process, you will need to drop into an AIB branch with a proof of current permanent address. You will also need to bring a valid form of photographic identification.

  • How long is the 6 digit verification code on the letter valid for?

    The 6 digit verification code on the letter is valid for 1 month. If you do not enter the code on the letter, within this time period, you will need to drop into an AIB branch with a proof of current permanent address in order to complete the address verification process. You will also need to bring a valid form of photographic identification.

  • How long does the whole process take to complete on a mobile phone?

    • Our aim is to have your account opened in 15 minutes from the time you download the app, call our agents and fill in your information. Your account will not be fully active until you enter your address verification code.

    •  

    • We aim to have your debit card issued within 5 working days of opening your account, subject to entering a valid verification code.

  • Can I open an account on my mobile and then switch my accounts from another bank?

    No, you need to visit your nearest AIB branch and one of our Customer Service Officials will be happy to take you through the next steps for switching your Personal Current Account(s).

  • Why is my video call not connecting?

    You will need to be connected to Wifi in order for the video call to connect as 3G / 4G is not a strong enough connection.

     

    Please note: AIB branch WiFi cannot be used to complete this video call, so you would need to connect to another source of Wifi.

  • Is the video call with an AIB staff member?

    No. We have partnered with a third party called, IDnow, to verify your identity.

  • Is the video call available 24hrs a day?

    No. Video Call is available between 7am - 11pm.

  • Do IDnow have access to my personal information?

    During the video call the information that you have provided up to the point of the video call will be viewed by IDnow for the sole purpose of completing the identity verification. Once the call is completed IDnow will no longer be able to view or access any of your personal information. IDnow will not save or store any of your personal data.

  • What happens if you are unable to verify my identity on the video call?

    There may be a number of reasons why the video identification might fail, for example, if the identification document you provide is not of sufficient quality for us to complete the verification or if the internet connection is not strong enough for the video call. In some cases we may ask you to try again at a different time or we may advise you to drop into an AIB branch in order to complete the process with a valid form of photographic identification and proof of current permanent address

  • I don't have a utility bill, how can I prove my address?

    Once you have completed the application process we will send you a unique code to the postal address you have provided. When you have received this letter you will need to log back in to the app using your e-mail address and enter the code. You will need to activate location services on your phone so that we can check that you are located in the Republic of Ireland, but once you have completed this step your account is operational.

  • Why do you need to validate my e-mail address?

    We validate your e-mail address because we need to ensure that you receive the current account documents which we are required to send you by law. Validating your e-mail address also allows us to save your details, so if you need to stop mid-way through opening your account you can come back and complete it at a later date.

  • Can I supply my tax details at a later date, I do not have them to hand?

    Depending on the country that you are tax resident in, you may need to provide the tax details at account opening. You can find out more information here.

  • What fees and charges are associated with the account?

    Please refer to a Guide to Fees and Charges for Personal Accounts for further information

  • Why do I need to select a branch?

    All bank accounts are required to have a Bank Sort Code which is used to generate your IBAN so that you can receive payments into your account. The Bank Sort Code for your account will be related to the branch that you choose. Your account will then be allocated to this branch. However, this does not mean that you must only use this branch, you can use any AIB branch.

-------------------End of Accordion Container---------------------------