Online Account Opening FAQs
 

• Aged between 16 and 65 years
• Resident of the Republic of Ireland
• Hold a valid Passport or other acceptable Photographic ID

Existing customers can open an account more easily via the "Apply & Open" tab on AIB Internet Banking.

New customers that dont hold any accounts with AIB or who had previously closed accounts with us, can open one of the following types of personal sole current accounts: 

• Personal Current Account
• Basic Bank Account
• Graduate Account
• Student Plus Account
• Student Account

If you wish to open any other type of current account, please drop in to your local AIB branch.

Existing customers can open a Personal Current Account or an Advantage Account more easily via the "Apply & Open" tab on AIB Internet Banking.

If you are an existing customer we have all the details we need. Existing customers can open a Personal Current Account, or an Advantage Account more easily via the "Apply & Open" tab on AIB Internet Banking. "Apply & Open" tab on AIB Internet Banking.

No, you need to visit your nearest AIB branch and one of our Customer Service Officials will be happy to take you through the next steps for switching your Personal Current Account(s).

Click here

You can still open an AIB current account through any of our branches. Just remember you will need to bring a valid form of photographic identification and proof of current permanent address.

The address code is issued once you have fully completed the account opening process.

If you have not received the address code, go back into the app to ensure that you have fully completed all the questions.

If you have fully completed the process and have still not received the address code or if your address has changed since you completed the process, you will need to drop into an AIB branch with a proof of current permanent address. You will also need to bring a valid form of photographic identification.

The address code is a one time sending and cannot be reissued.

The 6 digit verification code on the letter is valid for 30 calendar days. If you do not enter the code on the letter, within this time period, you will need to drop into an AIB branch with a proof of current permanent address in order to complete the address verification process. You will also need to bring a valid form of photographic identification.

• Our aim is to have your account opened in 15 minutes from the time you download the app, call our agents and fill in your information. Your account will not be fully active until you enter your address verification code.

• We aim to have your debit card issued within 5 working days of opening your account, subject to entering a valid verification code.

You will need to be connected to Wifi in order for the video call to connect as 3G / 4G is not a strong enough connection.

Please note: AIB branch WiFi cannot be used to complete this video call, so you would need to connect to another source of Wifi.

No. We have partnered with a thrid party called, IDnow, to verify your identity.

IDnow have staff available from 7am - 11pm, 365 days a year to verify your identity, on our behalf.  

During the video call the information that you have provided up to the point of the video call will be viewed by IDnow for the sole purpose of completing the identity verification. Once the call is completed IDnow will no longer be able to view or access any of your personal information. IDnow will not save or store any of your personal data.

If the call is not completed successfully, the data captured is deleted immediately. 

There may be a number of reasons why the video identification might fail, for example, if the identification document you provide is not of sufficient quality for us to complete the verification or if the internet connection is not strong enough for the video call. In some cases we may ask you to try again at a different time or we may advise you to drop into an AIB branch in order to complete the process with a valid form of photographic identification and proof of current permanent address

If the call is not completed successfully, the data captured is deleted immediately. 

Depending on the country that you are tax resident in, you may need to provide the tax details at account opening. You can find out more information here.