How do I order a replacement AIB card?

Video description & transcripts

• Short description

  A step-by-step demonstration of how to order a replacement for a damaged card using the AIB Mobile App.

• Extended description

  This video shows how to replace a damaged card through the AIB Mobile App. After an opening frame with the AIB logo and video title, the screen transitions into a mobile walkthrough. A cursor highlights each option on the screen: selecting the correct card, choosing “Replace My Damaged Card,” reviewing important notices, confirming the postal address for the new card, and selecting whether to keep or change the PIN. The video then displays a confirmation screen before ending with the standard AIB closing frame and regulatory information.

• Video transcript

  [Visual: AIB logo appears.]

  [On-screen text: “Replacing a damaged card” and “Manage your banking with our mobile app.”]

  [Background music plays softly.]

  [Narrator:]

  "Here’s a step-by-step guide on how to replace your card if it’s damaged."

  [Visual: The view transitions to the AIB Mobile App home screen. A cursor indicates each action.]

  "Log in to the AIB Mobile App and tap the Cards menu."

  [Visual: The cursor taps Cards.]

  "If you have more than one card, swipe across to find the one that is damaged."

  [Visual: The cursor swipes through cards.]

  "Then tap Replace My Damaged Card."

  [Visual: The cursor selects the option.]

  "Important information is displayed explaining how you can continue to use your existing card and PIN up until your new card arrives."

  [Visual: A pop-up with information appears.]

  "Tap OK, Got It."

  [Visual: Cursor taps OK.]

  "You will then see the address that the new card will be sent to. If this is correct, tap Yes."

  [Visual: The cursor confirms the address.]

  "Next, you need to confirm whether you want to keep the existing PIN or to ask for a new PIN."

  [Visual: The PIN preference screen appears.]

  "Then check you are ordering the right card and tap Confirm."

  [Visual: Cursor confirms.]

  "Finally, this screen confirms that you have successfully ordered a replacement card."

  [Visual: A confirmation message is shown.]

  "Tap View Accounts to go back to the main menu."

  [Visual: Cursor taps View Accounts.]

  [Visual: AIB logo appears with the text:

  “Get it done in your AIB app.”

  “Manage your banking with our mobile app.”

  “Allied Irish Banks, p.l.c. is regulated by the Central Bank of Ireland.”]

  [Music fades out]

  [End of video.]