T306 – Personal Loan Outstanding Balance Questions & Answers (Q&A)

We recently wrote to some customers about their personal loans. During the term of the loan, the interest rate on their loan increased. This resulted, or may result, in them having an outstanding balance when the term on their loan expired or is due to expire.

As we did not remind them of this, we are now providing them with a goodwill gesture payment.

We have either sent them a cheque or paid them directly into an AIB account with the reference “AIB Payment T306”.

If you got this letter these Q&A’s may help.

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