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Why can’t I log into the mobile app?

 

Which device do you have?

Apple iOS

Android

Apple iOS

 

Why can’t I log into the mobile app

 

Check if your phone has up-to-date software 

If the current version of iOS in your phone is not the latest one, install the new version.

If your phone can’t upgrade to a supported Operating System, it is no longer safe to bank online and you won’t be able to log into the AIB Mobile App.

Is your Iphone software up to date?

Is your Iphone software up to date?

 

 

Check Date & Time Settings

Go to Phone Settings (General) > Date & Time > make sure Automatic Date & Time is turned on.

 

Check Focus Modes

If you are using Focus Modes, some of our services may not work.

Under Allow Notifications in  Focus Mode, select AIB Mobile.

 

Check if you have the latest version of our app

It’s best to have Auto updates turned on so you have the latest version of the App.

If you’re still having trouble - delete and reinstall the app.  You will need to re-enrol for Strong Customer Authentication (SCA) and then login as normal.

Do you have the latest version of hte AIB mobile app? (Apple Store)

Do you have the latest version of hte AIB mobile app? (Apple Store)

 

 

If you have lost your phone, or had it stolen, or you have a new phone and/or a new phone number, please follow these steps.

If you get a new mobile phone you will have to download the AIB Mobile app again to set up your new phone for SCA. And if you change your mobile phone number you need to update it online.

Android

 

Why can’t I log into the mobile app?

Check if your phone has up-to-date software 

If it is not up to date,  update it.  

If your phone can’t upgrade to an operating system we use, it is no longer safe to bank online and you won’t be able to log into the AIB Mobile App. 

Is your phone software up to date?

Is your phone software up to date?

 

 

Check Date & Time Settings

 Make sure Automatic Date and Time is turned on in your phone.

 

 

Check if the version of the AIB mobile app is up-to-date

Check whether you have the latest version of our app; if not, update the app.

It’s best to have Auto updates turned on and ensure you have the latest version of the App.

If you’re still having trouble - delete & reinstall the App.  You will need to re-enrol for SCA and then login as normal.

Do you have the latest version of hte AIB mobile app? (Google Play Store)

Do you have the latest version of hte AIB mobile app? (Google Play Store)

 

 

If you have lost your phone, or had it stolen, or you have a new phone and/or a new phone number, please follow these steps.

If you get a new mobile phone you will have to download the AIB Mobile app again to set up your new phone for SCA. And if you change your mobile phone number you need to update it online.