Apple iOS
Why can’t I log into the mobile app
Check if your phone has up-to-date software
If the current version of iOS in your phone is not the latest one, install the new version.
If your phone can’t upgrade to a supported Operating System, it is no longer safe to bank online and you won’t be able to log into the AIB Mobile App.
Check Date & Time Settings
Go to Phone Settings (General) > Date & Time > make sure Automatic Date & Time is turned on.
Check Focus Modes
If you are using Focus Modes, some of our services may not work.
Under Allow Notifications in Focus Mode, select AIB Mobile.
Check if you have the latest version of our app
It’s best to have Auto updates turned on so you have the latest version of the App.
If you’re still having trouble - delete and reinstall the app. You will need to re-enrol for SCA and then login as normal.
If you have lost your phone, or had it stolen, or you have a new phone and/or a new phone number, please follow these steps.
-
New phone - New number
If you still have your old phone, update your phone number through the settings menu of the Mobile App or Internet Banking.Download our mobile app to your new phone and set up Strong Customer Authentication (SCA). You’ll need the code before you log in; If you do not have the code, please contact us and we will post it out to your registered address.
If you don’t have the old phone or new to mobile banking , follow step two only. If you have any problems logging in, call us on 0818 724 724 (International +353 1 771 242) -
New phone - Same number
Download our mobile app to your new phone and set up Strong Customer Authentication (SCA) again. You’ll need the code before you log in; If you do not have the code, please contact us and we will post it out to your registered address.
If you have any problems logging in, call us on 0818 724 724 (International +353 1 771 242) -
Same phone - New number
Update your phone number through the settings menu of the Mobile App or Internet Banking.You’ll need the code before you log in; If you do not have the code, please contact us and we will post it out to your registered address.
Android
Why can’t I log into the mobile app?
Check if your phone has up-to-date software
If it is not up to date, update it.
If your phone can’t upgrade to an operating system we use, it is no longer safe to bank online and you won’t be able to log into the AIB Mobile App.
Check Date & Time Settings
Make sure Automatic Date and Time is turned on in your phone.
Check if the version of the AIB mobile app is up-to-date
Check whether you have the latest version of our app; if not, update the app.
It’s best to have Auto updates turned on and ensure you have the latest version of the App.
If you’re still having trouble - delete & reinstall the App. You will need to re-enrol for SCA and then login as normal.
If you have lost your phone, or had it stolen, or you have a new phone and/or a new phone number, please follow these steps.
-
New phone - New number
If you still have your old phone, update your phone number through the settings menu of the Mobile App or Internet Banking.Download our mobile app to your new phone and set up Strong Customer Authentication (SCA). You’ll need the code before you log in; If you do not have the code, please contact us and we will post it out to your registered address.
If you don’t have the old phone or new to mobile banking , follow step two only. If you have any problems logging in, call us on 0818 724 724 (International +353 1 771 242) -
New phone - Same number
Download our mobile app to your new phone and set up Strong Customer Authentication (SCA) again. You’ll need the code before you log in; If you do not have the code, please contact us and we will post it out to your registered address.If you have any problems logging in, call us on 0818 724 724 (International +353 1 771 242)
-
Same phone - New number
Update your phone number through the settings menu of the Mobile App or Internet Banking.You’ll need the code before you log in; If you do not have the code, please contact us and we will post it out to your registered address.
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