Apple iOS
How to enable notifications
How to check your Operating System
Updating your AIB Mobile Banking App
Is the problem with your phone?
Check if you need to update your Operating System
Go to Settings > General > Software Update. It will show the current iOS and confirm that your iOS is up to date. If not, tap Download and Install or Install Now.
Our AIB Mobile App will only work with an Operating System if it’s supported by your provider. If your phone can’t upgrade to a supported Operating System, it is no longer safe to bank online and you won’t be able to log into the AIB Mobile App.
Enable notifications
Go to Phone Settings > Notifications > AIB Mobile > Allow Notifications.
Check Date & Time Settings
Go to Phone Settings (General) > Date & Time > make sure Automatic Date & Time is turned on.
Is the problem with your AIB mobile App?
Check your version of the AIB App
Go to the App store and search for AIB mobile banking. If it says ‘Open’ your App is up to date. ‘Update’ means you’re not on the latest version and you need to update your App.
It’s best to have Auto updates turned on and ensure you have the latest version of the App.
If you’re still having trouble - delete & reinstall the App. You will need to re-enrol for SCA and then login as normal.
Android
How to enable notifications
How to check your Operating System
Updating your AIB Mobile Banking App
Do you have a new phone number?
Download the AIB mobile App onto your new phone and follow the instructions. If you have a new mobile phone number, call our Customer Service Team on 0818 724 724 (+353 1 771 24 24 from outside Ireland).
Is the problem with your phone?
Check if you need to update your Operating System
Go to Phone Settings > About Phone > Software Updates > Download and Install. If your OS is up to date, it will confirm ‘Your software is up to date’.
If an update is available, an Update button will appear, tap it and Install. Depending on the OS, you'll see Install Now, Reboot and install, or Install System Software. Tap it.
Our AIB Mobile App will only work with an Operating System if it’s supported by your provider. If your phone can’t upgrade to a supported Operating System, it is no longer safe to bank online and you won’t be able to log into the AIB Mobile App.
Enable notifications
Go to Phone Settings > Notifications > AIB Mobile > Allow Notifications.
Check Date & Time Settings
Go to Phone Settings (General) > Date & Time > make sure Automatic Date & Time is turned on.
Is the problem with your AIB mobile App?
Check your version of the AIB App
Go to the Play Store and search for AIB mobile banking. If it says ‘Open’ your App is up to date. ‘Update’ means you’re not on the latest version and you need to update your App.
It’s best to have Auto updates turned on and ensure you have the latest version of the App.
If you’re still having trouble - delete & reinstall the App. You will need to re-enrol for SCA and then login as normal.
Before proceeding please read our Site Use Terms and Conditions, Privacy & Cookie statements which apply to your use of this website. AIB and AIB Group are registered business names of Allied Irish Banks, p.l.c. Registered Office: 10 Molesworth Street, Dublin 2.
Tel: +353 (0)1 6600311 Registered in Ireland: Registered No. 24173 Allied Irish Banks, p.l.c. is regulated by the Central Bank of Ireland. Copyright Allied Irish Banks, p.l.c. 1995