Which device do you have?

Apple iOS

Android

Apple iOS

How to enable notifications

How to check your Operating System

Updating your AIB Mobile Banking App

If you have lost your phone, or had it stolen, or you have a new phone and/or a new phone number, please follow these steps.

New phone - New number

If you have access to the old phone:

1. Log into Internet Banking.

2. Go to Services & Settings > My Details. Update your phone number and confirm the changes with a Card Reader.

3. Unregister your device by logging into the app on your old phone > Services > Security and access. Tap Unregister this device and Unregister.

4. Delete the AIB mobile app from your old phone.

5. Download the AIB mobile app to your new phone.

6. Set up Strong Customer Authentication (SCA) again. We may need to send you a letter with a code; you’ll need the code before you can log in again.

If you don’t have the old phone, start from step 5 and any problems, please call 0818 724 724 (or 01 771 2424).
New phone - Same number

If you have access to the old phone:

1.Unregister your device by logging into the app on your old phone > Services > Security and access. Tap Unregister this device and Unregister.

2.Delete the AIB mobile app from your old phone.

3.Download the AIB mobile app to your new phone.

4.Set up Strong Customer Authentication (SCA) again. We may need to send you a letter with a code; you’ll need the code before you can log in again.

If you don’t have the old phone, start from step 3 and any problems, please call 0818 724 724 (or 01 771 2424).
Same phone - New number

1.Login to Internet Banking.

2.Go to Services & Settings and choose My Details.

3.Update your phone number and confirm the changes with a Card Reader.

4.Log into the AIB mobile app as normal.

5.If you‘re asked to set up Strong Customer Authentication (SCA) again, then we may need to send you a letter with a code; you’ll need the code before you can log in again.

Is the problem with your phone?

Check if you need to update your Operating System

Go to Settings > General > Software Update. It will show the current iOS and confirm that your iOS is up to date. If not, tap Download and Install or Install Now.

Our AIB Mobile App will only work with an Operating System if it’s supported by your provider. If your phone can’t upgrade to a supported Operating System, it is no longer safe to bank online and you won’t be able to log into the AIB Mobile App.

Enable notifications

Go to Phone Settings > Notifications > AIB Mobile > Allow Notifications.

Check Date & Time Settings

Go to Phone Settings (General) > Date & Time > make sure Automatic Date & Time is turned on.

Check Focus Modes

If you are using Focus Modes, some important notifications from AIB may be suppressed. This could impact you logging into the Mobile app or receiving SCA notifications when shopping online.

Go to Settings > Focus and select the relevant Focus Mode. Under ALLOW NOTIFICATIONS, tap on Apps and Add. Select AIB Mobile to give it a blue tick, and Done.

Is the problem with your AIB mobile App?

Check your version of the AIB App

Go to the App store and search for AIB mobile banking. If it says ‘Open’ your App is up to date. ‘Update’ means you’re not on the latest version and you need to update your App.

It’s best to have Auto updates turned on and ensure you have the latest version of the App.

If you’re still having trouble - delete & reinstall the App. You will need to re-enrol for SCA and then login as normal.

Android

How to enable notifications

How to check your Operating System

Updating your AIB Mobile Banking App

If you have lost your phone, or had it stolen, or you have a new phone and/or a new phone number, please follow these steps.

New phone - New number

If you have access to the old phone:

1. Log into Internet Banking.

2. Go to Services & Settings > My Details. Update your phone number and confirm the changes with a Card Reader.

3. Unregister your device by logging into the app on your old phone > Services > Security and access. Tap Unregister this device and Unregister.

4. Delete the AIB mobile app from your old phone.

5. Download the AIB mobile app to your new phone.

6. Set up Strong Customer Authentication (SCA) again. We may need to send you a letter with a code; you’ll need the code before you can log in again.

If you don’t have the old phone, start from step 5 and any problems, please call 0818 724 724 (or 01 771 2424).
New phone - Same number

If you have access to the old phone:

1.Unregister your device by logging into the app on your old phone > Services > Security and access. Tap Unregister this device and Unregister.

2.Delete the AIB mobile app from your old phone.

3.Download the AIB mobile app to your new phone.

4.Set up Strong Customer Authentication (SCA) again. We may need to send you a letter with a code; you’ll need the code before you can log in again.

If you don’t have the old phone, start from step 3 and any problems, please call 0818 724 724 (or 01 771 2424).
Same phone - New number

1.Login to Internet Banking.

2.Go to Services & Settings and choose My Details.

3.Update your phone number and confirm the changes with a Card Reader.

4.Log into the AIB mobile app as normal.

5.If you‘re asked to set up Strong Customer Authentication (SCA) again, then we may need to send you a letter with a code; you’ll need the code before you can log in again.

Is the problem with your phone?

Check if you need to update your Operating System

Go to Phone Settings > About Phone > Software Updates > Download and Install. If your OS is up to date, it will confirm ‘Your software is up to date’.

If an update is available, an Update button will appear, tap it and Install. Depending on the OS, you'll see Install Now, Reboot and install, or Install System Software. Tap it.

Our AIB Mobile App will only work with an Operating System if it’s supported by your provider. If your phone can’t upgrade to a supported Operating System, it is no longer safe to bank online and you won’t be able to log into the AIB Mobile App.

Enable notifications

Go to Phone Settings > Notifications > AIB Mobile > Allow Notifications.

Check Date & Time Settings

Go to Phone Settings (General) > Date & Time > make sure Automatic Date & Time is turned on.

Is the problem with your AIB mobile App?

Check your version of the AIB App

Go to the Play Store and search for AIB mobile banking. If it says ‘Open’ your App is up to date. ‘Update’ means you’re not on the latest version and you need to update your App.

It’s best to have Auto updates turned on and ensure you have the latest version of the App.

If you’re still having trouble - delete & reinstall the App. You will need to re-enrol for SCA and then login as normal.