Which device do you have?

Apple iOS

Android

Apple iOS

How to enable notifications

How to check your Operating System

Updating your AIB Mobile Banking App

Do you have a new phone number?

Download the AIB mobile App onto your new phone and follow the instructions. If you have a new mobile phone number, call our Customer Service Team on 0818 724 724 (+353 1 771 24 24 from outside Ireland).

Is the problem with your phone?

Check if you need to update your Operating System

Go to Settings > General > Software Update. It will show the current iOS and confirm that your iOS is up to date. If not, tap Download and Install or Install Now.

Our AIB Mobile App will only work with an Operating System if it’s supported by your provider. If your phone can’t upgrade to a supported Operating System, it is no longer safe to bank online and you won’t be able to log into the AIB Mobile App.

Enable notifications

Go to Phone Settings > Notifications > AIB Mobile > Allow Notifications.

Check Date & Time Settings

Go to Phone Settings (General) > Date & Time > make sure Automatic Date & Time is turned on.

Check Focus Modes

If you are using Focus Modes, some important notifications from AIB may be suppressed. This could impact you logging into the Mobile app or receiving SCA notifications when shopping online.

Go to Settings > Focus and select the relevant Focus Mode. Under ALLOW NOTIFICATIONS, tap on Apps and Add. Select AIB Mobile to give it a blue tick, and Done.

Is the problem with your AIB mobile App?

Check your version of the AIB App

Go to the App store and search for AIB mobile banking. If it says ‘Open’ your App is up to date. ‘Update’ means you’re not on the latest version and you need to update your App.

It’s best to have Auto updates turned on and ensure you have the latest version of the App.

If you’re still having trouble - delete & reinstall the App. You will need to re-enrol for SCA and then login as normal.

Android

How to enable notifications

How to check your Operating System

Updating your AIB Mobile Banking App

Do you have a new phone number?

Download the AIB mobile App onto your new phone and follow the instructions. If you have a new mobile phone number, call our Customer Service Team on 0818 724 724 (+353 1 771 24 24 from outside Ireland).

Is the problem with your phone?

Check if you need to update your Operating System

Go to Phone Settings > About Phone > Software Updates > Download and Install. If your OS is up to date, it will confirm ‘Your software is up to date’.

If an update is available, an Update button will appear, tap it and Install. Depending on the OS, you'll see Install Now, Reboot and install, or Install System Software. Tap it.

Our AIB Mobile App will only work with an Operating System if it’s supported by your provider. If your phone can’t upgrade to a supported Operating System, it is no longer safe to bank online and you won’t be able to log into the AIB Mobile App.

Enable notifications

Go to Phone Settings > Notifications > AIB Mobile > Allow Notifications.

Check Date & Time Settings

Go to Phone Settings (General) > Date & Time > make sure Automatic Date & Time is turned on.

Is the problem with your AIB mobile App?

Check your version of the AIB App

Go to the Play Store and search for AIB mobile banking. If it says ‘Open’ your App is up to date. ‘Update’ means you’re not on the latest version and you need to update your App.

It’s best to have Auto updates turned on and ensure you have the latest version of the App.

If you’re still having trouble - delete & reinstall the App. You will need to re-enrol for SCA and then login as normal.