If you are worried about missing a payment, on your mortgage or any loan, you are doing exactly the right thing by reading this section. We understand that some of our customers may not be able to avoid missing a payment.

Missing a payment will increase the cost of your loan over the long term and may also affect your credit history, so you should make your payments if you can.

If you’re worried about loan payments, you should call us on 01 7725714.

If you are worried about credit card payments, you should call us on 01 668 5500.

If you are worried about mortgage payments, you should call us on 0818 251 008. You can also find some helpful information on our FAQ page.

Our people have helped thousands of customers to get their finances back on track. Once you call us, we’ll let you know what you can do next.

You are not alone, some of these stories might sound familiar

Everyone’s story is slightly different, and while these aren’t the names of real customers, some stories might ring a bell. If they do, then you should take action as soon as possible. The best way of avoiding a big problem is to tackle it while it is still a manageable problem.


Bill's story

Bill had never missed payments before. But because of COVID, his employer had to close the business. Bill was worried that if he missed a payment, his credit rating would be affected. Bill phoned us and we were able to adjust the payment terms for his loan. He also used our budgeting tool to help manage his finances. We also explained the options for the credit card repayments, which helped him to avoid charges. Learn more about fees and charges.


Claire's story

Claire was struggling to meet all her payments; rent, car payments, bills, credit card bill, loan payments etc. She used the budgeting tool to work out how to manage her outgoings. Claire didn’t miss a payment and she kept her perfect credit history and even started putting some money towards savings. Learn more about our budgeting tool.


Grainne and Noel's story

Grainne and Noel had planned their finances assuming two incomes. But Grainne was now working reduced hours and Noel was out of work. They reduced spending as much as possible and savings were running low. It seemed certain that they would miss a mortgage payment soon. Grainne called us to see if we could help. Our advisor Chris was very friendly and showed them how to fill out a Standard Financial Statement (SFS) online. We organised a repayment plan which meant lower monthly payments for a fixed amount of time. “It was a relief to be back on track - we had a plan to avoid arrears''. Start your online SFS here.


What to do next

If you miss a mortgage, loan or credit card payment, this may affect your credit rating and you will end up paying more in the long term.

If you call us, we promise to listen, be open-minded and not to judge. We’ll explain what you need to do. 

If you are worried about a mortgage payment you may be required to fill out a Standard Financial Statement (SFS). Once we have a completed SFS and all supporting documents, we’ll be able to decide whether we can offer you an alternative repayment arrangement.

Talk to Us about your Mortgage payments
If you think you will miss a payment call us
Call us on 0818 251 008
Talk to Us about your Loan payments
If you think you will miss a loan payment call us
Call us on 01 7725714
Talk to Us about your Credit Card payments
If you think you will miss a Credit Card payment call us
Call us on 01 668 5500.

SFS Form and Guide

Start your online SFS


Cost of Living Support Centre

Our useful tips on budgeting and managing your living costs 


Other Support

Get Independent Advice

Warning: If you do not meet the repayments on your credit agreement, your account will go into arrears. This may affect your credit rating which may limit your ability to access credit in the future.

Warning for Mortgages: Your home is at risk if you do not keep up payments on a mortgage or any other loan secured on it.

NOTICE: Under the Credit Reporting Act 2013 lenders are required to provide personal and credit information for credit applications and credit agreements of €500 and above to the Central Credit Register. This information will be held on the Central Credit Register and may be used by other lenders when making decisions on your credit applications and credit agreements.