We are no longer taking applications for a COVID-19 payment break. If you are experiencing financial difficulty click here.
Important Information About Payment Breaks
Applications for a COVID-19 payment break are now closed.
For information on your options when your second COVID-19 payment expires please click here
If you can make payments, it is in your financial best interests to do so because you may pay more over the term of your loan if you take a payment break.
Frequently Asked Questions
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Will you be closing branches?
- Our branches are operating normally. We are making sure there is minimum disruption to our services.
- We’ve closed our university branches in line with government guidelines. We plan to keep the rest of our network open to support customers. If anything changes you’ll find the latest information here.
- Our customers can bank with us day and night using internet banking and our mobile app.
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What are you doing to keep customers and staff safe in branches?
- We have arranged more cleaning of branches and self-service machines and ATMs in line with HSE recommendations.
- We have set aside the first hour of each day (10am-11am) for elderly and vulnerable customers and ask all other customers to arrange their banking outside these times
- To maintain social distancing we are limiting the number of customers who can come into our branches at any one time. This may result in some customers having to wait outside for a while. As a reminder, many banking services are available online, on our mobile app and through phone banking.
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What are you doing to support Irish businesses through this crisis?
- As many businesses are facing disruption because of COVID-19, we aim to continue to support customers through this. If your business is facing difficulty, you can contact us if you need advice or support.
- We are remaining flexible in our response as the situation evolves. You can find our solutions for businesses here.
A message from Colin Hunt, CEO
We recognise the extraordinary pressure on families, individuals, businesses and communities as a result of the sudden disruption of the COVID-19 pandemic. All our staff and systems are focussed on supporting our customers and economy through this unprecedented crisis. To that end we have in place a range of robust measures designed to buttress customers against the enormous challenges now facing us. I urge anyone experiencing difficulties to contact the bank as early as possible.
Yours Sincerely,
Colin Hunt, AIB Group CEO
Government resources
Latest information
- Health information - HSE or Department of Health
- Travel information - Department of Foreign Affairs
- Irish Government’s COVID-19 Response: Gov.ie
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