Online forms

Apply for a three month repayment break (moratorium or interest only) on home mortgage, personal and SME loans - click here to access our online forms.

A message from Colin Hunt, CEO


We recognise the extraordinary pressure on families, individuals, businesses and communities as a result of the sudden disruption of the COVID-19 pandemic. All our staff and systems are focussed on supporting our customers and economy through this unprecedented crisis. To that end we have in place a range of robust measures designed to buttress customers against the enormous challenges now facing us. I urge anyone experiencing difficulties to contact the bank as early as possible.


Yours Sincerely,

Colin Hunt, AIB Group CEO

Services update

Service Update        

Branches: Normal service

Internet Banking: Normal service

Phone Banking: Reduced service

Continuity Statement

AIB Business Continuity Statement

Click for further details on how we continue to do business

Banking from home

Ways to bank

During the Covid-19 outbreak you can bank with us day and night through your mobile, desktop and tablet.

Get the help you need

We have put new supports in place for our customers impacted by COVID-19, including a three month moratorium for Personal, Business and Home loan customers.

Find out how we can help.


Business customers

Business Customers

COVID-19 financial solutions to assist our business customers

Personal customers

Personal Customers

COVID-19 financial solutions to assist our personal customers

Mortgage customers

Mortgage Customers

COVID-19 financial solutions to assist our mortgage customers

Have a question?

Our teams have been busy helping customers who are worried about the impact of COVID-19. If you have similar worries please click on our FAQs below. Or feel free to get in touch and we will respond to you as quickly as we can.

Frequently Asked Questions

  • Will AIB be closing branches ?
    • AIB is currently fully operational. We are taking all measures to ensure minimum disruption to our services as the Coronavirus COVID-19 situation develops.
    • We have already closed our university branches in line with government guidelines. We plan to keep the rest of our network open to support customers and are assessing it daily as the situation evolves . See here for latest information.
    • Customers have access to daily banking 24/7 with our internet banking and mobile app. 
  • Will I be charged for Contactless Payments?
    • The previously communicated introduction of 1c charge for contactless transaction has been suspended.
  • Who is eligible to apply for a mortgage payment holiday?

    Any of our AIB PDH mortgage customers who have been affected by COVID-19 are eligible to apply and we will do our best to help you. You can find more information here 

  • What is AIB doing to support Irish businesses through this crisis?

    With the evolving COVID-19 situation many businesses are facing disruption & uncertainty. Our aim is to continue to support you though this situation and we encourage you to contact us if you need advice or support. We will remain flexible in our response as the situation evolves and we will keep you updated on the range of tailored solutions for both our business and personal customers. See a list of some of our solutions here.

  • What is AIB doing for its customers though this crisis?
    • We know that many of you are worried about being financially impacted by COVID-19. Our aim is to continue to support you though this situation and we encourage you to contact us if you need advice or support. We have put together a range of solutions for customers who are experiencing difficulty

Read all FAQ


Does COVID-19 have you worried about your repayments?

We are making every effort to help all our customers through this crisis. If you are worried about repayments please get in touch.