High call volume - As a result of the current pandemic, we are experiencing a high number of calls to our contact centres which is having a big impact on our call wait times – we are very sorry for this. We want to support you, but to allow us to focus on the customers who need us most, we ask that you help us by only contacting us if you cannot find a solution on this page or in our FAQs
Get the help you need
We have put new supports in place for our customers impacted by COVID-19, including a three month payment break for Personal, Business and Home loan customers.
Find out how we can help.
Keep banking with us
A message from Colin Hunt, CEO
We recognise the extraordinary pressure on families, individuals, businesses and communities as a result of the sudden disruption of the COVID-19 pandemic. All our staff and systems are focussed on supporting our customers and economy through this unprecedented crisis. To that end we have in place a range of robust measures designed to buttress customers against the enormous challenges now facing us. I urge anyone experiencing difficulties to contact the bank as early as possible.
Colin Hunt, AIB Group CEO
Government resources and updates
Update from the Government Tuesday 24 March
The government has announced a National COVID-19 Income Support Scheme. This will provide financial support to Irish workers and companies affected by the crisis.