High call volume

High call volume - As a result of the current pandemic, we are experiencing a high number of calls to our contact centres which is having a big impact on our call wait times – we are very sorry for this. We want to support you, but to allow us to focus on the customers who need us most, we ask that you help us by only contacting us if you cannot find a solution on this page or in our FAQs

Get the help you need

We have put new supports in place for our customers impacted by COVID-19, including a three month payment break for Personal, Business and Home loan customers.

Find out how we can help.


Mortgage customers

Mortgage Customers

Apply online for a 3 month payment break on your mortgage

Banking from home

Personal Loan Customers

3 Month Payment Break for Personal Loan(s)

Business Customers

Business Customers

A range of business loans and cashflow solutions to help your business through this period

Frequently Asked Questions

  • Will I be charged for Contactless Payments?
    • The previously communicated introduction of 1c charge for contactless transaction has been suspended.
  • Who is eligible to apply for a mortgage payment holiday?

    Any of our AIB PDH mortgage customers who have been affected by COVID-19 are eligible to apply and we will do our best to help you. You can find more information here 

  • Will AIB be closing branches ?
    • AIB is currently fully operational. We are taking all measures to ensure minimum disruption to our services as the Coronavirus COVID-19 situation develops.
    • We have already closed our university branches in line with government guidelines. We plan to keep the rest of our network open to support customers and are assessing it daily as the situation evolves . See here for latest information.
    • Customers have access to daily banking 24/7 with our internet banking and mobile app. 
  • What is AIB doing to support Irish businesses through this crisis?

    With the evolving COVID-19 situation many businesses are facing disruption & uncertainty. Our aim is to continue to support you though this situation and we encourage you to contact us if you need advice or support. We will remain flexible in our response as the situation evolves and we will keep you updated on the range of tailored solutions for both our business and personal customers. See a list of some of our solutions here.

  • What is AIB doing for its customers though this crisis?
    • We know that many of you are worried about being financially impacted by COVID-19. Our aim is to continue to support you though this situation and we encourage you to contact us if you need advice or support. We have put together a range of solutions for customers who are experiencing difficulty

Read all FAQ

Worried about payments

Worried about your repayments?

We are making every effort to help all our customers through this crisis.

Elderly and vulnerable customers

Elderly and vulnerable customers

Help for vulnerable customers or those who are cocooning.

Keep banking with us


Banking from home

Ways to bank

During the COVID-19 outbreak you can bank with us day and night through your mobile, desktop and tablet.

Banking from home


Contactless limit on your card has been increased to €50. For items over €50 you can pay using your device in most shops.


In branches

Some branch opening hours have changed & we’ve introduced priority banking hours for vulnerable customers until 11am.

Service updates

Service updates

Keep up to date with important changes or disruptions to our services as a result of COVID-19.

A message from Colin Hunt, CEO


We recognise the extraordinary pressure on families, individuals, businesses and communities as a result of the sudden disruption of the COVID-19 pandemic. All our staff and systems are focussed on supporting our customers and economy through this unprecedented crisis. To that end we have in place a range of robust measures designed to buttress customers against the enormous challenges now facing us. I urge anyone experiencing difficulties to contact the bank as early as possible.


Yours Sincerely,

Colin Hunt, AIB Group CEO


Latest AIB updates

Visit our message centre to view all our latest updates.

Continuity Statement

AIB Business Continuity Statement

Click for further details on how we continue to do business

Worried about payments

Beware of fraud and scammers

Keeping your money safe and secure really is more important than ever

Government resources and updates

Update from the Government Tuesday 24 March

The government has announced a National COVID-19 Income Support Scheme. This will provide financial support to Irish workers and companies affected by the crisis.

Read more


Latest information