High call volume

We are no longer taking applications for a COVID-19 payment break. If you are experiencing financial difficulty click here.

Important Information About Payment Breaks

Applications for a COVID-19 payment break are now closed.

For information on your options when your second COVID-19 payment expires please click here

If you can make payments, it is in your financial best interests to do so because you may pay more over the term of your loan if you take a payment break. 

Frequently Asked Questions

Elderly and vulnerable customers

Elderly and vulnerable customers

Help for vulnerable customers or those who are cocooning.

Worried about payments

Worried about payments?

We are making every effort to help all our customers through this crisis.

Live updates

Live Updates

Visit our message centre to view all our latest updates.

Keep banking with us


Banking from home

Ways to bank

During the COVID-19 outbreak you can bank with us day and night through your mobile, desktop and tablet.

Banking from home


Contactless limit on your card has been increased to €50. For items over €50 you can pay using your device in most shops.


In branches

Some branch opening hours have changed & we’ve introduced priority banking hours for vulnerable customers until 11am.

Service updates

Service updates

Keep up to date with important changes or disruptions to our services as a result of COVID-19.

A message from Colin Hunt, CEO


We recognise the extraordinary pressure on families, individuals, businesses and communities as a result of the sudden disruption of the COVID-19 pandemic. All our staff and systems are focussed on supporting our customers and economy through this unprecedented crisis. To that end we have in place a range of robust measures designed to buttress customers against the enormous challenges now facing us. I urge anyone experiencing difficulties to contact the bank as early as possible.


Yours Sincerely,

Colin Hunt, AIB Group CEO

Customer Tips

Customer Tips

Some tips for staying healthy while conducting your banking transactions during this time

Continuity Statement

AIB Business Continuity Statement

Click for further details on how we continue to do business

Worried about payments

Beware of fraud and scammers

Keeping your money safe and secure really is more important than ever

Government resources

Latest information