How do I set up, change and cancel a standing orders?

Setting up a new standing order:

To set up a standing order to a new payee:
1. Log in to the app.
2. Tap the ‘Payments’ option in the bottom tab.
3. Tap ‘Scheduled’.
4. Tap ‘Create new’ under the ‘Standing orders’ section.
5. Next tap ‘Send a bank transfer’.
6. Enter the amount you want to ‘Send’.
7. Then, choose the ‘From account’. This is the account you want to send the money from.
8. Then, tap the ‘To Account’. This is the person you want to pay.
9. Tap ‘New’ in the top right-hand corner of pop-up screen to create a new payee. We will ask you to answer some fraud awareness questions. You will need the payee account name and IBAN. We use Selfie Check to save the payee.
10. Once you’ve created and saved the payee, you can add a message for you and the person you are paying under ‘Add a reference’.
11. Before you ‘Continue’, select the ‘Payment type’. The payment type will default to ‘Standard’ (money arrives on the same or next business day) but you can choose ‘Instant’ (money normally arrives within seconds). The transaction charges for these types of payments are the same.
  - SEPA Instant payments will only go through if the receiving account supports them. For example, some accounts, such as loan or mortgage accounts (with AIB or other banks), may not accept instant payments. If you’re not sure, it’s a good idea to check with the receiving bank.
12. The Verification of Payee check (that is, where we check the name of the person you are paying against the name on their account) is done at this point, and you will be given one of the four possible answers:
  1. Match – the name fully matches.
  2. Details do not match – the name does not match.
  3. Match not possible – we are unable to check the name.
  4. Close match - the name does not fully match.
  - Visit Verification of Payee for more information and what these answers mean.
13. If it’s a match, set up the ‘Schedule’ (how often you want to pay them) for the standing order and ‘Continue’. If it’s not a match, you should check the payee details before you continue.
14. Confirm the details of the standing order schedule and tap ‘Set up standing order’.
15. We will not ask you to do a Selfie Check. You will have already done it to save the account.
16. The ‘Standing order set up’ will appear under your ‘Active Standing orders’ log.
To set up a standing order to a saved payee:
1. Log in to the app.
2. Tap the ‘Payments’ option in the bottom tab.
3. Tap ‘Scheduled’.
4. Tap ‘Create new’ under the ‘Standing orders’ section.
5. Next tap ‘Send a bank transfer’.
6. Enter the amount you want to ‘Send’.
7. Then, choose the ‘From account’. This is the account you want to send the money from.
8. Then, tap the ‘To Account’. This is the person you want to pay.
9. You can dd a message for you and the person you are paying under ‘Add a reference’.
10. Before you ‘Continue’, select the ‘Payment type’. The payment type will default to ‘Standard’ (money arrives on the same or next business day) but you can choose ‘Instant’ (money normally arrives within seconds). The transaction charges for these types of payments are the same.
  - SEPA Instant payments will only go through if the receiving account supports them. For example, some accounts, such as loan or mortgage accounts (with AIB or other banks), may not accept instant payments. If you’re not sure, it’s a good idea to check with the receiving bank.
11. The Verification of Payee check (that is where we check the name of the person you are paying against the name on their account) is done at this point, and you will be given one of the four possible answers:
  1. Match – the name fully matches.
  2. Details do not match – the name does not match.
  3. Match not possible – we are unable to check the name.
  4. Close match - the name does not fully match.
  - Visit Verification of Payee for more information and what these answers mean.
12. If it’s a match, set up the ‘Schedule’ (how often you want to pay them) for the standing order and ‘Continue’. If it’s not a match, you should check the payee details before you continue.
13. Confirm the details of the standing order schedule and tap ‘Set up standing order’.
14. We will not ask you to do a Selfie Check. You will have already done it to save the account.
15. The ‘Standing order set up’ will appear under your ‘Active Standing orders’ log.
To set up a standing order to move money between your accounts:
1. Log in to the app.
2. Tap the ‘Payments’ option in the bottom tab.
3. Tap ‘Scheduled’.
4. Tap ‘Create new’ under the ‘Standing orders’ section.
5. Next tap ‘Move between my accounts’.
6. Enter the amount you want to ‘Send’.
7. Then, choose the ‘From account’. This is the account you want to send the money from.
8. Then, tap the ‘To Account’. This is the account you want to send the money to.
9. You can add a message for you under ‘Add a reference’.
10. Before you ‘Continue’, select the ‘Payment type’. The payment type will default to ‘Standard’ (money arrives on the same or next business day) but you can choose ‘Instant’ (money normally arrives within seconds). The transaction charges for these types of payments are the same.
  - SEPA Instant payments will only go through if the receiving account supports them. For example, some accounts, such as loan or mortgage accounts (with AIB or other banks), may not accept instant payments. If you’re not sure, it’s a good idea to check with the receiving bank.
11. Next, set up the ‘Schedule’ (how often you want to send the money) for the standing order and ‘Continue’.
12. Confirm the details of the standing order schedule and tap ‘Set up standing order’.
13. The ‘Standing order set up’ will appear under your ‘Active Standing orders’ log.
Change a standing order:
1. Log in to the app.
2. Tap the ‘Payments’ option in the bottom tab.
3. Tap ‘Scheduled’.
4. Tap on the standing order you want to change.
5. Tap the ‘Edit’ button to change any of the following; Amount or Reference.
6. Tap ‘Amend standing order’ to save the changes.
  - You can amend standing orders up to a total of €5,000 per business day.
  - Changes to standing orders need to be completed before 20:00 on the business day before it is due to through. For example, if you need to make changes to a standing order for Monday, you need to do it before 20:00 on the previous Friday.
  - If changes are made after 20:00, an additional business day will be needed to process the changes. For example, if you need make changes to a standing order for Monday, after 20:00 on the previous Friday, the changes will not be made until Tuesday.
  - If you want to switch the payment type on a standing order, you won’t be able to do this by amending an existing standing order. You’ll need to create a new one.
Cancel a standing order:
1. Log in to the app.
2. Tap the ‘Payments’ option in the bottom tab.
3. Tap ‘Scheduled’.
4. Tap on the standing order you want to change.
5. On the next screen tap the ‘Cancel standing order’ button at the bottom of the next screen.
6. To confirm, tap ‘Confirm cancellation’.
7. The cancelled standing order will appear under your Inactive Standing orders log.
  - Standing orders need to be cancelled before 20:00 on the business day before it is due to through. For example, if you need to cancel a standing order for Monday, you need to do it before 20:00 on the previous Friday.
There may be a transaction fee applied to standing orders. For more information, please see our Fees and Charges (PDF, 24 pages, 2.9MB).
1. Log in to the app.
2. Select Pay & Transfer.
3. Click on Standing Orders.
You will presented with a list of your existing standing orders, both active and inactive.
- To cancel or amend your existing standing orders, select the standing order you wish to edit and scroll to the bottom of the screen where the option to Cancel or Amend will be available.
You can also amend or cancel standing orders on Internet Banking. To do this, you will need your AIB Card Reader.

The maximum amount that can be amended for a standing order is limited to an aggregate of €5,000 on a business day.

Standing order amendments and cancellations can take up to a maximum of 3 business working days to take effect.

Click on the short video below to see how to view & amend a standing order on the AIB Mobile App.

More 'how to' videos to help with your day-to-day banking.
You can create, amend and cancel standing orders through AIB Internet Banking.
1. Log in to AIB Internet Banking.
2. Select Pay & Transfer.
3. Click on Standing Orders.
You will presented with:
- The option to set up a new standing order
- A list of your existing standing orders, both active and inactive
- The option to amend or cancel your existing standing orders
You will need your AIB Card Reader to set up a standing order to a new beneficiary or to change an existing standing order.

View step-by-step instructions for setting up, amending or cancelling your standing order.

Create a standing order with AIB Internet Banking
1. Click on ‘Standing Orders’ and select the option to ‘Set up a Standing Order’. To set up a new standing order to a new account, you will need your AIB Card Reader.
2. Enter the details requested on screen e.g. in the Sender Details section, ‘From account, ‘Your message’, and in the Receiver Details section, enter the ‘Account Type’ and the ‘To account’.
3. For a new account, select the purpose of the Standing Order from the Fraud advice section and confirm you are happy with the reason for the payment.
4. On the ‘Payment details’ screen, enter the details as requested, the ‘Amount’, ‘How often’, the ‘Start date’ and ‘Payment type’.
5. Under the ‘Payment type’ you may be asked to choose between Standard or Instant. An instant standing order is processed on any day (including weekends and bank holidays) as an instant payment. Instant standing orders may not be suitable for repaying loans or credit cards, for example.
6. Select whether you want a set number of payments or for the standing order to continue with no end date.
7. The next screen shows the details you have entered and asks you to confirm.
8. If this is a new account, you will need your card reader. Follow the onscreen instructions and press ‘Confirm’.
Other important information
- The maximum amount you can set up a standing order for on Internet Banking is €5,000. If you are in branch, the maximum amount that you can set up a standing order for is €99,999.99.
- ·You can create a new standing order or change an existing one, as long as the total amount is not more than €5,000.
- If you set up your standing order before 20:00 on a business day, your first payment will be sent on the date you set. However, if you select standard payment and the date you set is a weekend or bank holiday, it will be sent on the next business day.
- If you set up a standing order after 20:00 on a business day, or on a weekend or bank holiday, the first payment may take two business days to go through.
Change a standing order using AIB Internet Banking

You can amend the following fields:
- Amount.
- Your Message.
- Receiver Message.
- Additional Information.
1. Log in to AIB Internet Banking.
2. Select Pay & Transfer.
3. Click on Standing Orders and select the option to Amend your existing Standing Order.
4. Amend the required field(s) either Amount, Your Message or Receiver Message and click ‘Next’.
5. Review the ‘Confirm Details’ screen and press ‘Confirm’ if you are happy to proceed, otherwise press ‘Back’ or ‘Cancel’.
Other important information
- The maximum amount you can set up a standing order for on Internet Banking is €5,000. If you are in branch, the maximum amount that you can set up a standing order for is €99,999.99.
- You can create a new standing order or change an existing one, as long as the total amount is not more than €5,000.
- To change a standing order, you need to update it by 20:00 on the business day before it's due to go through. For example, if you want to change a payment for Monday, you need to do it before 20:00 on the previous Friday.
- If you changed your standing order after 20:00 on a business day, or on a weekend or bank holiday, the change may take an extra business day to go through.
- For example, if you made the change after 20:00 on Tuesday, the change will go through on Thursday.
Cancel a standing order using AIB Internet Banking
1. Log in to AIB Internet Banking.
2. Select Pay & Transfer.
3. Click ‘Standing Orders’ and select the option to cancel the existing Standing Order and follow the onscreen instructions.
4. You will need your AIB Card Reader to cancel the standing order.
Other important information
- To cancel a standing order, you need to do it by 20:00 on the business day before it's due to go through. For example, if you want to cancel a payment for Monday, you need to do it before 20:00 on the previous Friday.
- If you cancel your standing order after 20:00 on a business day, or on a weekend or bank holiday, the cancellation may take an extra business day to go through.
- For example, if you cancelled the standing order after 20:00 on Tuesday, the cancellation will go through on Thursday.
Find out more about standing order.
Visit the Quick Banking Area and use the Kiosk to set up, see and manage standing orders.

Other important information
- The maximum amount that you can set up a standing order for in branch is €99,999.99.
- If you set up your standing order before 20:00 on a business day, your first payment will be sent on the date you set. However, if you select standard payment and the date you set is a weekend or bank holiday, it will be sent on the next business day.
- If you set up a standing order after 20:00 on a business day, or on a weekend or bank holiday, the first payment may take two business days to go through.
- If you are changing or cancelling your standing order, you need to do this by 20:00 on the business day before it's due to go through.
- For example, if you want to change or cancel a payment for Monday, you need to do it before 20:00 on the previous Friday.
- If you do this after 20:00 on a business day, or on a weekend or bank holiday, the change or cancellation may take an extra business day to go through.
- For example, if you cancelled the standing order after 20:00 on Tuesday, the cancellation will go through on Thursday.
Click on the short video below to see how to see and change a standing order on the AIB Mobile App.

Find out more about standing order.

Watch how to do this in the new app

Set up a standing order on the new app

Video descriptions and transcript

This video provides a step-by-step guide to setting up a standing order in the AIB mobile app. It shows how to access scheduled payments, create a new standing order, and choose between transferring money to your own accounts or to another person.

The video demonstrates how to add a new payee, including entering their name, nickname and IBAN, and completing security checks such as confirmation prompts and a selfie authentication step. It also explains how the app validates payee details and prompts the user if they do not match.

The process of setting the payment amount, choosing an account, selecting a payment type, and scheduling payment frequency and duration is shown. The video ends by showing the summary screen and how the new standing order appears in the scheduled payments list.
[Music playing]

[Visual: iPhone displayed on the left showing the AIB app home screen with log in button at the bottom and AIB logo above; title appears on the right: “How to set up a standing order in the AIB mobile app.”]

[Narrator / On-screen text:]

“Here’s a video on how to set up a standing order in the AIB mobile app.”

[Visual: Phone screen displays the AIB app login screen.]

“To start, log into the app.”

[Visual: Payments option selected, then Manage and Scheduled highlighted.]

“Tap Payments, Manage then tap Scheduled.”

[Visual: Screen shows scheduled payments including past and upcoming payments.]

“Here you'll see your scheduled payments, both what’s been paid and what’s coming up next.”

[Visual: Create new option displayed and selected.]

“If you want to set up a new standing order tap Create new.”

[Visual: Options for standing order types displayed.]

“Choose the type of standing order you want to set up.”

“You can use standing orders to move money between your own accounts or to someone else's bank account.”

[Visual: Amount field displayed.]

“Enter the amount you want to send.”

[Visual: From account selection shown.]

“Choose the account you want to send the money from.”

[Visual: To account option selected.]

“Tap To account to choose where to send the money to.”

[Visual: List of accounts and saved payees displayed.]

“You will see a list of your accounts and saved payees.”

[Visual: New payee option selected.]

“To set up a standing order to a new payee, tap New.”

[Visual: Confirmation prompt displayed asking if user trusts the payee.]

“We will ask you if you are sure you want to add a new payee.”

“If you are confident that you know the person you are paying, tap Yes, I trust them.”

[Visual: Name field displayed.]

“Enter the name of your new payee, this should match to the name on their bank account.”

[Visual: Nickname field displayed.]

“You can also enter a nickname for them that will appear in your app.”

[Visual: IBAN field displayed.]

“Enter the IBAN of their account.”

[Visual: continue option selected.]

“Tap continue.”

“We’ll check that the name and IBAN match the details we have, to help keep your payments safe.”

“If the details don’t match exactly, we will let you know and ask you to confirm if you want to send the payment.”

[Visual: confirmation message displayed.]

“Double check that the payee details you have entered are correct as we may not be able to get the money back once it is sent.”

[Visual: Selfie check screen displayed.]

“The last step in setting up a new payee will be a selfie check.”

“A selfie is checked to make sure it is really you making the payment and is only used for authentication, not seen by anyone or used anywhere else.”

[Visual: Add reference option displayed.]

“If you want to add a reference to this payment, tap Add a reference.”

[Visual: Save and Continue buttons selected.]

“Tap Save and then Continue.”

[Visual: Payment type options displayed (Standard / Instant).]

“You can choose standard or Instant payment type. The charges for both types of payment are the same.”

“For more information on what accounts you can set up, visit AIB.ie and search for standing orders.”

[Visual: Continue button selected.]

“Tap Continue.”

[Visual: Scheduling options displayed.]

“Choose when the standing order should start, and how often you want to pay it.”

“You can set an end date or leave it open ended, you can change or cancel this at any time.”

[Visual: Continue button selected.]

“Tap Continue.”

[Visual: Summary screen displayed.]

“You’ll see a summary of your standing order.”

[Visual: Set up standing order button selected.]

“If the details are correct, tap Set up standing order.”

[Visual: Scheduled payments list updated to include new standing order.]

“You will be able to find this new standing order under Scheduled with the rest of your scheduled payments.”

[Visual: AIB logo appears with the text: “for the life you're after.” "aib.ie" “Allied Irish Banks, p.l.c. is regulated by the Central Bank of Ireland.”]

[Music fades out]

[End of video.]

Update a standing order on the new app

Video descriptions and transcript

This video provides a step-by-step guide to updating a standing order in the AIB mobile app. It shows how to access the Standing Orders section, view existing standing orders and select a standing order to amend.

The video demonstrates how to update payment details such as the amount and reference, as well as changes to the payment schedule including start date, end date, frequency and number of payments. It explains that these changes replace the existing standing order with a new one and shows how to review and confirm the updated details.

The video also explains that changes to the payee name, IBAN or payment type cannot be made directly and require the existing standing order to be cancelled and a new one created. It concludes by showing the cancellation process, confirmation message and where cancelled standing orders can be found in the Inactive section.
[Music playing]

[Visual: iPhone displayed on the left showing the AIB app home screen with log in button at the bottom and AIB logo above; title appears on the right: “How to update a standing order in the AIB mobile app.”]

[Narrator / On-screen text:]

“Here’s a video on how to update a standing order in the AIB mobile app.”

[Visual: Phone screen displays the AIB app login screen.]

“To start, log into the app.”

[Visual: Payments option selected, then Scheduled selected.]

“Tap Payments, then tap Scheduled.”

[Visual: Screen displays an overview of Direct Debits and Standing Orders.]

“Here you’ll see an overview of your Direct Debits and Standing Orders.”

[Visual: Standing Orders section displayed with See all option highlighted.]

“To view all standing orders, tap See all in the Standing Orders section.”

[Visual: List of standing orders displayed and one standing order selected.]

“Tap on the standing order that you want to amend or cancel.”

[Visual: Edit option displayed and selected.]

“Tap Edit.”

[Visual: Standing order details displayed showing amount and reference fields.]

“You can change the amount or the reference on your standing order.”

[Visual: Amount or reference field selected and updated.]

“Tap the field you want to update, make your change, and tap Save.”

[Visual: Additional standing order settings displayed.]

“You can also change the start date, end date, frequency, or number of payments.”

[Visual: Information message displayed regarding changes to the standing order.]

“Making these changes will replace the existing standing order with a new one.”

[Visual: Continue button selected.]

“Tap Continue to save your updates.”

[Visual: Summary screen displayed.]

“You’ll see a summary of the updated standing order.”

[Visual: Set up standing order button displayed.]

“If everything looks right, tap Set up standing order.”

[Visual: Standing order details screen showing cancellation option.]

“If you want to change the name, IBAN or payment type of a standing order, you will need to cancel it and create a new one.”

[Visual: Cancel standing order option selected.]

“Tap Cancel standing order and set-up a new one.”

[Visual: Confirmation screen displayed.]

“Tap Confirm cancellation to confirm and continue.”

[Visual: Contact number displayed on screen.]

“If you have any questions, you can call the number on screen.”

[Visual: Cancellation confirmation message displayed.]

“Once you confirm the cancellation a message will confirm your standing order has been cancelled.”

[Visual: Standing orders list showing Inactive section.]

“You can still find it later under Inactive in your standing orders.”

[Visual: AIB logo appears with the text: “for the life you're after.” "aib.ie" “Allied Irish Banks, p.l.c. is regulated by the Central Bank of Ireland.”]

[Music fades out]

[End of video.]

Watch how to do this in the old app

How do I set up, view and manage my standing orders?

Video descriptions and transcript

This video, titled Amending a Standing Order, begins with the AIB logo and the text “Amending a standing order – Manage your banking with our AIB mobile app” on a purple background. Soft background music plays throughout. The video features a smartphone screen demonstrating the AIB mobile app. It shows how to log in, navigate to the Pay and Transfer menu, and select Standing Orders to view active and inactive orders.

The demonstration continues by showing how to tap a specific standing order, scroll down to amend details, and review useful information about when the changes will take effect. Viewers see how to save the updated details and confirm the changes, with a reminder that notifications must be turned on to confirm payments. The video concludes with a closing screen featuring the AIB logo and the text: “Get it done in your AIB app,” “Manage your banking with our mobile app,” and the regulatory disclaimer: “Allied Irish Banks, p.l.c. is regulated by the Central Bank of Ireland.” The background music fades out gently.
[ON-SCREEN TEXT: Amending a standing order – Manage your banking with our AIB mobile app]
[VISUAL: AIB logo appears above the title on a purple background; a smartphone is displayed showing the AIB mobile app demo]
[NON-SPEECH: light background music playing]

Here’s a step-by-step guide on how to amend a standing order.

Log in to the AIB mobile app.
[VISUAL: Phone screen shows login page with username and password fields]

Tap Pay and Transfer.
[VISUAL: Menu options displayed; Pay and Transfer highlighted]

And then tap Standing Orders.
[VISUAL: Standing Orders option selected]

Now you can see active and inactive standing orders.
[VISUAL: List of standing orders with status indicators]

This screen shows the date and the amount a standing order will next be processed.

Tap on the standing order you want to amend.
[VISUAL: Selected standing order details appear]

Scroll down and tap Amend.
[VISUAL: Amend button highlighted]

There is also some useful information here on when the amendment will be processed.

Tap Save Details.
[VISUAL: Save Details button tapped]

Check you’re happy with the changes, and tap Confirm.
[VISUAL: Confirmation screen displayed]

Notifications must be turned on to confirm your payments.

[Visual: AIB logo appears with the text:
“Get it done in your AIB app.”
“Manage your banking with our mobile app.”
“Allied Irish Banks, p.l.c. is regulated by the Central Bank of Ireland.”]
[Music fades out]
[End of video.]

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