If you have received a letter from our solicitor, it’s clear that your mortgage problem has become very serious.

We understand that sometimes legal language can be quite technical, so it may help to contact people who can offer advice and support. Have a look here for some of the independent support services that can give you advice or read more here. Alternatively, you can contact your own legal advisors.

If you’re not able to pay off your mortgage arrears you’re still going to have to do something to solve this problem.

If you call us, we will explain clearly what is happening and what you can do next. Our number is 0818 251 008.

If you have not already sent us an up to date Standard Financial Statement (SFS) you should do it as soon as possible. We can only work out which arrangement we can offer you to solve your mortgage problem once we have your SFS and any other documents we ask you for.  

A lot of customers told us that the form is quite long, so we have people ready to help you. When you call us we can help you through every step of the form. It takes on average just 44 minutes to get it done.

If you’d like help with the SFS, just call us. You can book an appointment by calling 0818 251 008.