Pay & Transfer

A step-by-step guide showing how to set up Pay a Contact in the AIB Mobile App so you can receive money from your contacts.

This video demonstrates how to set up Pay a Contact using the AIB Mobile App. After an introduction with the AIB logo and on-screen text, the video transitions into a walkthrough on a smartphone screen. A cursor taps through each section of the app, showing how to navigate to Pay & Transfer, select “Pay an Irish Account,” and then set up Pay a Contact to receive money. The video shows verifying a mobile number, selecting an account, reading and accepting consent information, and completing the setup. It concludes with the AIB logo, tagline, and regulatory text while the background music fades out.

[Visual: The AIB logo appears centred on a plain background.]

[On-screen text: “Setting up Pay a Contact” and beneath it: “Manage your banking with our mobile app.”]

[Background music plays softly.]

"Here’s a step-by-step guide on how to set up Pay a Contact to be able to receive money."

Walkthrough on mobile screen

[Visual: The screen changes to the AIB Mobile App home screen. A cursor taps through each step.]

"Log in to the AIB Mobile App."

"Tap Pay & Transfer."

[Visual: The cursor taps Pay & Transfer.]

"Tap Pay an Irish Account."

[Visual: The cursor selects the option.]

"And then tap Pay a Contact."

[Visual: The Pay a Contact setup page appears.]

"Tap Set Up to Receive Money."

[Visual: The cursor taps the button.]

"If the number showing is correct, tick the box to confirm this is your mobile number, and then tap Continue."

[Visual: The cursor selects the checkbox and continues.]

"You need to choose an account to receive contacts. Select the account."

[Visual: The account list appears. The cursor selects an account.]

"Read the consent information and tick if you’re happy to continue."

[Visual: The cursor scrolls, ticks consent.]

"Tap Finish."

[Visual: A confirmation screen appears]

"You are now set up to receive money from any contacts you have who bank with AIB."

"You can now choose the account you want to use, and you can now make your payment."

[Visual: AIB logo appears with the text:

“Get it done in your AIB app.”

“Manage your banking with our mobile app.”

“Allied Irish Banks, p.l.c. is regulated by the Central Bank of Ireland.”]

[Music fades out]

[End of video.]

A step-by-step guide showing how to pay one of your contacts directly through the AIB Mobile App using Pay a Contact.

This video shows a full walkthrough of how to make a payment using Pay a Contact in the AIB Mobile App. After the introductory frame with the AIB logo and on-screen text, the video transitions into a phone screen where a cursor demonstrates every step. The walkthrough includes navigating to Pay & Transfer, selecting Pay an Irish Account and Pay a Contact, allowing contact access if needed, selecting a contact, entering payment details, adding messages, and confirming the payment. It finishes with the AIB logo, closing text, and regulatory information as the background music fades out.

[Visual: The AIB logo appears on a plain background.]

[On-screen text: “Pay a Contact” and below it: “Manage your banking with our mobile app.”]

[Soft background music plays.]

Narrator:

"Here’s a step-by-step guide on how to pay a contact."

Walkthrough on mobile screen

[Visual transition

The view moves to the AIB Mobile App home screen. A cursor taps through each action.]

"Log in to the AIB Mobile App."

"Tap Pay & Transfer."

[Visual: The cursor taps the button.]

"And then Pay an Irish Account."

[Visual: The screen updates.]

"Tap Pay a Contact."

[Visual: The Pay a Contact list appears.]

"Tap on the account that you want to use to make the payment."

[Visual: The cursor selects an account.]

"If this is the first time you are making a payment this way, you need to allow the app to access your contacts."

[Visual: A permissions message appears briefly.]

"Search for the name of the person you want to pay, or scroll down and tap on their name."

[Visual:The cursor scrolls and selects a contact.]

 "If you have made a recent payment to the person, their name will appear at the top of the list."

"The name can be changed if you want to include your contact’s full name."

[Visual: The editable name field is shown.]

"Enter the payment amount."

[Visual: The cursor enters an amount.]

"You can add a message for yourself, and a message for the person you are paying if you want."

[Visual: The cursor types briefly into both fields]

"Tap Continue."

[Visual: The cursor moves to Continue.]

"Check that all the details are correct, and if you’re happy, tap Confirm."

[Visual: The cursor confirms.]

"Your payment will be processed immediately."

[Visual: AIB logo appears with the text:

“Get it done in your AIB app.”

“Manage your banking with our mobile app.”

“Allied Irish Banks, p.l.c. is regulated by the Central Bank of Ireland.”]

[Music fades out]

[End of video.]

Animated mobile-app tutorial showing how to make a one-off payment to another Irish bank account using the AIB mobile app. Steps are visually demonstrated with highlighted taps and on-screen prompts.

Music plays throughout.

The video begins with the AIB logo.

Text appears: “One-off payment – Manage your banking with our mobile app.”

The scene transitions into an animated smartphone displaying the AIB mobile app home screen.

Text appears as each step is demonstrated.

A cursor highlights and taps “Pay & Transfer.”

A menu opens, and the cursor selects “To another Irish account.”

Another screen appears. The cursor taps “Make a one-off payment.”

The cursor selects the account to pay from, then highlights fields to enter the recipient’s name and IBAN. Each field is visually emphasised as it is filled.

The user taps Continue.

A confirmation screen appears summarising the details.

On-screen instructions advise checking the amount and IBAN.

The cursor taps Confirm.

Text appears explaining payment timelines:

• Same-day processing applies for transfers to AIB accounts.

• For other banks, payments before 2 p.m. process the same business day.

• Payments after 2 p.m. process the next business day.

The phone screen fades out, and the AIB logo appears once again.

Text displays:

“Get it done in your AIB app”

“Manage your banking with our mobile app.”

At the bottom, additional text reads:

“Allied Irish Banks, p.l.c. is regulated by the Central Bank of Ireland.”

Music fades out to close the video.

[Music playing]

[Visual: AIB logo and the text: “One-off payment – Manage your banking with our mobile app.”]

“Here’s a step-by-step guide on how to make a one-off payment to another person with an Irish bank account.”

“If you need to pay this person regularly, you can set them up as a payee on Internet Banking using a card reader.”

[Visual: Phone shows the AIB app. A cursor highlights Pay & Transfer and taps it.]

[Visual: User selects To another Irish account, then Make a one-off payment.]

“Select the account that you want to use and enter the name and IBAN of the person you are sending money to. Tap Continue.”

[Visual: Name and IBAN entered then 'Continue' tapped.]

“To complete the payment, check the payment to make sure that you’ve entered the correct amount and IBAN. Click Confirm.”

[Visual: Confirm tapped.]

“Your payment will be processed on the same day if the person has an AIB account.”

“If the payment is made to another financial institution before 2 p.m., it will be processed the same business day.”

“If it’s made after 2 p.m., the payment will credit the person’s account the following business day.”

[Visual: The phone disappears; the AIB logo appears.]

[Text on screen:

“Get it done in your AIB app.”

“Manage your banking with our mobile app.”

“At the bottom: “Allied Irish Banks, p.l.c. is regulated by the Central Bank of Ireland.”]

[End of video.]

A step-by-step guide showing how to cancel a direct debit using the AIB Mobile App, including how to find active and inactive direct debits and complete the cancellation securely.

This video provides a clear walkthrough of how to cancel a direct debit using the AIB Mobile App. It begins with the AIB logo and on-screen text introducing the topic before transitioning into a phone screen where a cursor demonstrates each step in real time. Viewers are shown how to navigate to the “Direct Debits” section through the Pay & Transfer menu, how to view both active and inactive direct debits, and how to select and cancel the correct one. The video highlights the confirmation step, reminds users to inform the merchant of the cancellation, and demonstrates where cancelled direct debits appear on the inactive list. It ends with the AIB logo and regulatory text on screen as the background music fades out.

[Visual: The AIB logo appears centred on a plain background.]

[On-screen text: “Cancelling a Direct Debit” appears beneath the logo. Below that, the text reads: “Manage your banking with our mobile app.”]

[Background music plays softly.]

Narrator:

"Here’s a step-by-step guide on how to cancel a direct debit."

Step-by-step walkthrough

[Visual transition The view shifts to a smartphone screen displaying the AIB Mobile App home screen. A cursor taps through each step.]

"Log in to the AIB Mobile App, and tap Pay & Transfer."

[Visual: The cursor taps Pay & Transfer.]

"Then tap Direct Debits."

[Visual: The Direct Debits screen opens, showing two tabs: Active and Inactive.]

"You can now see active and inactive direct debits."

"Select the direct debit that you want to cancel."

[Visual: The cursor taps a direct debit entry, opening its details page.]

"Scroll down and tap Cancel Direct Debit."

[Visual: The cursor scrolls down and selects Cancel Direct Debit.]

"Check you’re cancelling the right one, and then tap Confirm."

[Visual: A confirmation prompt appears. The cursor taps Confirm.]

"You have now cancelled the direct debit."

[Visual: A confirmation message appears on screen.]

"Remember to let the merchant know that the payment has been cancelled."

"Tap Direct Debit List to return to the Active Direct Debits screen."

[Visual: The cursor taps the button, returning to the previous list.]

"By tapping on the Inactive option, you will see the direct debits that you have cancelled."

[Visual: The cursor taps Inactive, and the cancelled direct debit appears in the list.]

[Visual: AIB logo appears with the text:

“Get it done in your AIB app.”

“Manage your banking with our mobile app.”

“Allied Irish Banks, p.l.c. is regulated by the Central Bank of Ireland.”]

[Music fades out]

[End of video.]

Shows how to amend a standing order using the AIB mobile app. Demonstrates logging in, navigating to Pay and Transfer, selecting Standing Orders, amending details, and confirming changes. Features a purple background and a smartphone screen walkthrough.

This video, titled Amending a Standing Order, begins with the AIB logo and the text “Amending a standing order – Manage your banking with our AIB mobile app” on a purple background. Soft background music plays throughout. The video features a smartphone screen demonstrating the AIB mobile app. It shows how to log in, navigate to the Pay and Transfer menu, and select Standing Orders to view active and inactive orders.

The demonstration continues by showing how to tap a specific standing order, scroll down to amend details, and review useful information about when the changes will take effect. Viewers see how to save the updated details and confirm the changes, with a reminder that notifications must be turned on to confirm payments. The video concludes with a closing screen featuring the AIB logo and the text: “Get it done in your AIB app,” “Manage your banking with our mobile app,” and the regulatory disclaimer: “Allied Irish Banks, p.l.c. is regulated by the Central Bank of Ireland.” The background music fades out gently.

[ON-SCREEN TEXT: Amending a standing order – Manage your banking with our AIB mobile app]
[VISUAL: AIB logo appears above the title on a purple background; a smartphone is displayed showing the AIB mobile app demo]
[NON-SPEECH: light background music playing]

Here’s a step-by-step guide on how to amend a standing order.

Log in to the AIB mobile app.
[VISUAL: Phone screen shows login page with username and password fields]

Tap Pay and Transfer.
[VISUAL: Menu options displayed; Pay and Transfer highlighted]

And then tap Standing Orders.
[VISUAL: Standing Orders option selected]

Now you can see active and inactive standing orders.
[VISUAL: List of standing orders with status indicators]

This screen shows the date and the amount a standing order will next be processed.

Tap on the standing order you want to amend.
[VISUAL: Selected standing order details appear]

Scroll down and tap Amend.
[VISUAL: Amend button highlighted]

There is also some useful information here on when the amendment will be processed.

Tap Save Details.
[VISUAL: Save Details button tapped]

Check you’re happy with the changes, and tap Confirm.
[VISUAL: Confirmation screen displayed]

Notifications must be turned on to confirm your payments.

[Visual: AIB logo appears with the text:
“Get it done in your AIB app.”
“Manage your banking with our mobile app.”
“Allied Irish Banks, p.l.c. is regulated by the Central Bank of Ireland.”]
[Music fades out]
[End of video.]

Animated mobile-app tutorial showing how to amend a standing order in the AIB mobile app. Steps are demonstrated on a smartphone screen with highlighted taps and on-screen instructions

Music plays continuously throughout the video.

The AIB logo appears first.

Text fades in underneath: “Amending a standing order – Manage your banking with our mobile app.”

The scene transitions into an animated smartphone displaying the AIB mobile app.

On-screen text appears in sync with the spoken instructions, while a cursor highlights each action.

The cursor taps Pay & Transfer, then taps Standing Orders.

A list of active and inactive standing orders appears.

Some standing orders display the next processing date and the payment amount. The cursor selects one standing order from the list.

A details screen opens, showing information about that standing order. The cursor scrolls down and taps Amend.

A new screen appears with editable fields. Underneath the fields, a small information panel notes when amendments will take effect.

The cursor taps Save details, then a confirmation screen appears prompting the user to review changes. The cursor taps Confirm.

A message appears explaining that notifications must be turned on to complete the confirmation step. A note indicates that users may need to enable notifications in their phone settings.

A green confirmation screen appears, showing that the standing order has been successfully amended.

The phone animation fades away.

The final screen shows the AIB logo with the text:

“Get it done in your AIB app”

“Manage your banking with our mobile app.”

At the bottom, regulatory text appears:

“Allied Irish Banks, p.l.c. is regulated by the Central Bank of Ireland.”

The music fades out and the video ends.

[Music playing]

[Visual: AIB logo and text: “Amending a standing order – Manage your banking with our mobile app.”]

[Narrator / On-screen text:]

“Here’s a step-by-step guide on how to amend a standing order.”

[Visual: An animated phone shows the AIB mobile app home screen.]

“Log in to the AIB mobile app. Tap Pay & Transfer and then tap Standing Orders.”

[Visual: A list of active and inactive standing orders appears.]

Each standing order shows the next processing date and the amount.

“Now you can see active and inactive standing orders. This screen shows the date and the amount that a standing order will next be processed.”

[Visual: User taps a standing order to open its details.]

“Tap on the standing order that you want to amend.”

[Visual: The details page appears. User scrolls down and selects Amend.]

“Scroll down and tap Amend. There is also some useful information here on when the amendment will be processed.”

[Visual: The user makes changes, then taps Save details.]

“Tap Save details. Check you’re happy with the changes and tap Confirm.”

[Visual: A message appears indicating notifications must be enabled.]

“Notifications must be turned on to confirm your payments. You may need to go to your settings to enable notifications for the AIB app.”

[Visual: A confirmation screen appears stating that the amendment was successful.]

“This confirmation screen means that you have successfully amended your standing order.”

[Visual: The AIB logo appears with the text:

“Get it done in your AIB app.”

“Manage your banking with our mobile app.”

Regulatory text appears at the bottom:

“Allied Irish Banks, p.l.c. is regulated by the Central Bank of Ireland.”]

[End of video.]