Services

Shows how to view and share e-statements using the AIB mobile app. Demonstrates logging in, navigating to Services and Statements, selecting an account and month, sharing via SMS or email, and ordering a more recent statement. Features a purple background and a smartphone screen walkthrough.

This video, titled Viewing and Sharing e-Statements, begins with the AIB logo and the text “Viewing and sharing e-statements – Manage your banking with our AIB mobile app” on a purple background. Soft background music plays throughout. The video features a smartphone screen demonstrating the AIB mobile app. It shows how to log in, navigate to the Services menu, and select Statements to view e-statements for a chosen account and month.

The demonstration continues by showing how to share a statement using the share icon, with options such as SMS or email. If sending by email, viewers see how to enter the recipient’s address and tap Send. The video also explains how to order a more recent statement by selecting the account and tapping “Order More Recent Statement,” which will be available the next working day and include transactions from the last statement date up to today. The video concludes with a closing screen featuring the AIB logo and the text: “Get it done in your AIB app,” “Manage your banking with our mobile app,” and the regulatory disclaimer: “Allied Irish Banks, p.l.c. is regulated by the Central Bank of Ireland.” The background music fades out gently.

[ON-SCREEN TEXT: Viewing and sharing e-statements – Manage your banking with our AIB mobile app]
[VISUAL: AIB logo appears above the title on a purple background; a smartphone is displayed showing the AIB mobile app demo]
[NON-SPEECH: light background music playing]

Here's a step-by-step guide on how to view and share e-statements.

Log in to the AIB Mobile App and tap Services, then tap Statements.
[VISUAL: Phone screen shows Services menu; Statements option highlighted]

Then select the account you want to view the statement for.
[VISUAL: Account list displayed on the phone screen]

And then select the month.
[VISUAL: Month selection dropdown appears]

If you’re looking to share this statement, you can tap the share icon and choose an option that works for you.
[VISUAL: Share icon highlighted; options for SMS, email displayed]

For example, SMS, email, etc.

If sending by email, enter the person’s email address, and tap Send.
[VISUAL: Email entry field and Send button shown]

To order a more recent statement, select the account and tap ‘Order More Recent Statement’ at the top of the screen.
[VISUAL: Order More Recent Statement button highlighted]

And it will be ready to view on the app the next working day.

This will include transactions from the date of your last statement up until today.

[Visual: AIB logo appears with the text:
“Get it done in your AIB app.”
“Manage your banking with our mobile app.”
“Allied Irish Banks, p.l.c. is regulated by the Central Bank of Ireland.”]
[Music fades out]
[End of video.]

Shows how to change your address using the AIB mobile app. Demonstrates logging in, navigating to Services, selecting Profile and Address, entering the new address or Eircode, and confirming the update. Features a purple background and a smartphone screen walkthrough.

This video, titled Change of Address, begins with the AIB logo and the text “Change of Address – Manage your banking with our AIB mobile app” on a purple background. Soft background music plays throughout. The video features a smartphone screen demonstrating the AIB mobile app. It shows how to log in, access the Services menu, and select Profile followed by Address to update your details.

The demonstration continues by showing how to select the country, enter the new address or Eircode, and choose from suggested options. Viewers see how to confirm the address change by tapping Continue and then Confirm. The video also notes that additional information will appear if you have currency, finance, or leasing accounts. It concludes with a closing screen featuring the AIB logo and the text: “Get it done in your AIB app,” “Manage your banking with our mobile app,” and the regulatory disclaimer: “Allied Irish Banks, p.l.c. is regulated by the Central Bank of Ireland.” The background music fades out gently.

[ON-SCREEN TEXT: Change of Address – Manage your banking with our AIB mobile app]
[VISUAL: AIB logo appears above the title on a purple background; a smartphone is displayed showing the AIB mobile app demo]
[NON-SPEECH: light background music playing]

Here’s a step-by-step guide on how to change your address on the AIB app.

Log in to the AIB mobile app.
[VISUAL: Phone screen shows login page with username and password fields]

Tap on the Services menu.
[VISUAL: Services menu displayed on the screen]

Tap on Profile.
[VISUAL: Profile option highlighted]

And then Address.
[VISUAL: Address option selected]

Select the country for the new address.
[VISUAL: Country selection dropdown appears]

Now, enter the full address or the Eircode.
[VISUAL: Address entry field displayed]

As you start entering the address, you’ll be given options that you can choose from.
[VISUAL: Suggested address options appear below the entry field]

Once you’re happy that the address you’ve entered is correct, click Continue.
[VISUAL: Continue button highlighted]

To finally confirm the change of address, click Confirm.
[VISUAL: Confirmation screen displayed]

You have successfully changed the address on all your accounts.

Information is shown here if you have a currency, finance, or leasing account.
[VISUAL: Additional information displayed for special account types]

[Visual: AIB logo appears with the text:
“Get it done in your AIB app.”
“Manage your banking with our mobile app.”
“Allied Irish Banks, p.l.c. is regulated by the Central Bank of Ireland.”]
[Music fades out]
[End of video.]