Common AIB Mobile App Queries

Yes. AIB Mobile Banking is a secure, safe and easy way to manage your money. The service provides the same high level of security as on AIB Internet Banking.

We use the highest levels of industry standard security. As part of this security we use 128-bit Secure Socket Layer (SSL) encryption to protect your information.

To protect your money the app will automatically log you out after four minutes of inactivity.

For our mobile banking service, you’ll need :   

1. An iPhone running on at least iOS 14, or an Android phone running on at least version 8.0;
2. The AIB Mobile App which you can download from the Apple App store or Google Play store;
3. Log on details for AIB Phone & Internet Banking, and
4. A working internet connection

Customer connectivity to AIB Mobile Banking, using the mobile phone signal, will depend on the telecom provider's mobile / wi-fi / broadband network speed. This may vary depending on:

1. The number of customers accessing the mobile provider's network at any given time.
2. Whether the phone is receiving a 3G signal from the mobile provider's network.
3. The type of phone, operating system and/or browser being used.

If you encounter any problem with your mobile phone internet connection, you should contact your mobile network provider /broadband or wi-fi service provider.

First, you need to unregister your old phone.

• Open the AIB Mobile Banking App, tap Settings, then Profile to find your 8 digit Registration Number
• Go back to the Settings then Security & Access and select Unregister this device.
  
  

You can now download the AIB Mobile Banking App on your new phone and follow the set up. 

Yes, you need to be registered for AIB Phone & Internet Banking to use the Mobile App.

Then:

1. Install the AIB Mobile app from the Apple App store or Google Play store on your mobile phone.

2. Open the app and log in with your Registration Number and Personal Access Code.

3. Complete the one time set up. We’ll send you a one-time text as part of this setup.

Then you can log into the app using your thumb print, or face recognition, depending on what your phone supports

To unregister call us on 0818 724 724 (+353 1 771 2424).

Once your phone is unregistered our mobile app won’t work on it. 

You can reset your PAC in the Mobile App. On the login screen open ‘Trouble Logging In?’

You can enter a new PAC and confirm it.

You will need to confirm your Registration Number and provide the PIN for your Debit Card to do this.

When you open the App, before entering your PAC, press the icon on the top right corner of the screen to access “One time login - redirect”. This will redirect you to Internet banking where you can access a different profile without registering with the phone.

Or

You can go to aib.ie on your browser and select the login button and log into internet banking from your phone.

Check that:

• Your phone signal or internet connection is strong enough to receive notifications.
• Notifications from AIB Mobile app are turned on.

Android:

Notifications are automatically switched on if you have an Android phone.

To switch them off , go  to Settings, Notifications and toggle off for the AIB Mobile app.

Apple:

Go to Settings, Notifications and toggle on or off for the AIB Mobile app

•  You can change or cancel standing orders using the app. 
• Transfer money between your own accounts
• Transfer money to other Irish accounts which have already been setup and saved using AIB Phone & Internet Banking
• Transfer up to €10,000 to accounts which have not been set up before.
  • To transfer up to €10,000, you must be enrolled for ‘Selfie Check’ on the AIB Mobile app. If you haven’t enrolled, you can transfer up to €1,000.
  • Credit cards can be added to your online profile on the mobile app. Go to Settings, Account Management, then Add or Hide an account. Choose Add my credit card and enter the 16 digit card number.
  • Top Up mobile phone numbers (Vodafone, Meteor, Three, Eir Mobile, Tesco Mobile).

Transaction limits apply to the payments.

Some transaction fees may also apply, see more information on fees and charges.

International payments are not available on the app as these require a card reader. To access those payments please log into the browser AIB Internet Banking.

A jailbroken or rooted device is where a phone is modified to remove some of the security features. Through this hackers may steal your personal information, damage your device, attack your network, or introduce malware, spyware, or viruses.

Jailbroken or rooted phones do not work on the latest version of the AIB Mobile App.

However, you do have the option to access your online account through Internet Banking on a browser using one of the following methods to set up for Strong Customer Authentication (SCA):

• Use a card reader with your debit card
• Use one-time passcode sent by text to the mobile number we have for you..

You can only set up SCA with your mobile device with an Irish or UK mobile number. However you can still access the AIB Mobile Banking App and set up for SCA with a Card Reader instead.

If you have two devices, you can pair one profile to one device and the other profile to the other device.
  

If you have only one device, you will need to choose if you are going to set up SCA via the AIB Mobile Banking App for your personal or business profile. For the profile not paired to the app – you have two alternatives:

a) you can choose to set up SCA with a Card Reader and use the browser on your phone*; or

b) you can ring our Customer Services team on 0818 724 724 to enquire about setting up SCA via SMS text message.
 

* Please note that you can use the ‘Limited Access’ functionality on the mobile app to view your other accounts. This allows you to view your accounts and make payments to existing beneficiaries. However you will need to log in with a code at least every 90 days. If you need to access other services, you will need to log in using your Card Reader