My account isn’t showing in the app, how do I add it?

Video descriptions and transcript

• Brief video description

  Shows how to add an account or credit card using the AIB mobile app. Demonstrates logging in, navigating to Services and Account Management, entering account or card details, and confirming the addition. Features a purple background and a smartphone screen walkthrough.

• Extended video description

  This video, titled Adding an Account or Credit Card, begins with the AIB logo and the text “Adding an Account or Credit Card – Manage your banking with our AIB mobile app” on a purple background. Soft background music plays throughout. The video features a smartphone screen demonstrating the AIB mobile app. It shows how to log in, access the Services menu, and select Account Management to manage accounts.

  The demonstration continues by showing how to add an account: tapping Add Account, entering the NSC and account number, assigning a nickname, and confirming the details. It also explains how to add a credit card by selecting Add another account, choosing Credit Card, entering the 16-digit card number, and giving it a nickname. Viewers see the confirmation steps for both account and credit card additions. The video concludes with a closing screen featuring the AIB logo and the text: “Get it done in your AIB app,” “Manage your banking with our mobile app,” and the regulatory disclaimer: “Allied Irish Banks, p.l.c. is regulated by the Central Bank of Ireland.” The background music fades out gently.

• Video transcript

  [ON-SCREEN TEXT: Adding an Account or Credit Card – Manage your banking with our AIB mobile app]
  [VISUAL: AIB logo appears above the title on a purple background; a smartphone is displayed showing the AIB mobile app demo]
  [NON-SPEECH: light background music playing]

  Here’s a step-by-step guide on how to add an account or a credit card.

  So you see it in the AIB app.

  Log in to the AIB Mobile App.
  [VISUAL: Phone screen shows login page with username and password fields]

  Tap on the Services menu.
  [VISUAL: Services menu displayed on the screen]

  Tap on Account Management.
  [VISUAL: Account Management option highlighted]

  Here, you can add or hide accounts, create balance alerts, and manage your Quick Balance display.

  We're going to add an account.

  Tap Add Account.
  [VISUAL: Add Account button highlighted]

  Choose between adding an account or a credit card.
  [VISUAL: Options displayed for Account or Credit Card]

  Enter your NSC and account number, and give your account a nickname.
  [VISUAL: Fields for NSC, account number, and nickname shown]

  Information on e-statements is shown here.

  Then tap Add Account.
  [VISUAL: Add Account button tapped]

  If the details that appear on screen are correct, tap Confirm.
  [VISUAL: Confirmation screen displayed]

  Your account has been successfully added to your profile.

  To add a credit card, tap Add another account.
  [VISUAL: Add another account option selected]

  And then tap your credit card.

  Enter the 16-digit credit card number, then give the account a nickname.
  [VISUAL: Credit card entry field and nickname field displayed]

  Information on e-statements is shown here.

  Then, tap Add Credit Card.
  [VISUAL: Add Credit Card button tapped]

  If the details that appear on screen are correct, tap Confirm.
  [VISUAL: Confirmation screen displayed]

  Your credit card has been successfully added to your profile.

  [Visual: AIB logo appears with the text:
  “Get it done in your AIB app.”
  “Manage your banking with our mobile app.”
  “Allied Irish Banks, p.l.c. is regulated by the Central Bank of Ireland.”]
  [Music fades out]
  [End of video.]