Helpful tips for credit or debit card users if your card didn’t work

Your card didn’t work, it may be because:

• There’s a problem with the terminal
• There’s a problem with your card
• You might have reached the contactless limit on your card and for security reasons you will need to insert your card and complete a chip and PIN transaction   
• You might have entered the wrong PIN
• You may not have enough money in your account

What you can do?

• Try to make the payment using the payment app on your device, if available on your card/device
• Insert your card and do a chip and PIN transaction, if the terminal allows it
• Ensure you have enough money in your account, you can check your balance on online banking
• If you forget the PIN, you can order a PIN reminder through our internet banking service, or you can call us and we can order you one. You can also see the PIN of your debit card in our mobile app
• Try to make payment with another card, if you have one
• Try booking services (e.g. purchasing tickets) online in advance, if this is an option

If you're still having a problem with your card:

• You can order a new one through our internet banking or the mobile app
• Or you can call us, and we can order a new one for you. Contact details below