How do I retrieve the PIN for my AIB Card?

Video Description & Transcripts

• Short Description

  A walkthrough showing how to securely view your card PIN using the AIB Mobile App.

• Extended Description

  This video explains how to access the “Show My PIN” feature in the AIB Mobile App. After the opening title screen, the video transitions to a mobile demonstration. A cursor highlights the Cards menu, “Show My PIN,” and the safety reminder screen. It then shows how users must press and hold the button to reveal the PIN, with warnings about keeping the screen private and audio accessibility considerations. The video ends with navigation back to the Cards menu and account screen, followed by the standard AIB end frame.

• Video Transcript

  [Visual: AIB logo appears.]

  [On-screen text: “Show my PIN” and “Manage your banking with our mobile app.”]

  [Soft background music plays.]

  [Narrator:]

  "Here’s a step-by-step guide on how to find your PIN on the AIB app."

  [Visual transitions to the AIB Mobile App home screen. A cursor guides each action.]

  "Log in to the AIB Mobile App. Tap on the Cards menu."

  [Visual: Cursor taps Cards.]

  "Tap on Show My PIN."

  [Visual: Cursor selects the option.]

  "We advise you to keep in mind these points to help increase the safety of your PIN."

  [Visual: A safety message appears onscreen.]

  "Tap Continue."

  [Visual: Cursor taps Continue.]

  "Your PIN is on the next screen. Make sure no one can see your screen."

  [Visual: The next screen loads.]

  "If you’ve turned on accessibility on your phone, your PIN will be read out. So make sure no one can hear your PIN or see your screen."

  "Then tap Hold to Show PIN and keep holding while you memorise your PIN."

  [Visual: Cursor presses and holds the button.]

  "To return to the main menu, tap on the Cards menu."

  [Visual: Cursor taps Cards.]

  "To return to the main account screen, tap View Accounts."

  [Visual: Cursor taps View Accounts.]

  [Visual: AIB logo appears with the text:

  “Get it done in your AIB app.”

  “Manage your banking with our mobile app.”

  “Allied Irish Banks, p.l.c. is regulated by the Central Bank of Ireland.”]

  [Music fades out]

  [End of video.]