Can I place a temporary freeze on my AIB cards?

Video Description & Transcripts

• Short Description

  A step-by-step guide showing how to temporarily freeze or unfreeze your card using the AIB Mobile App.

• Extended Description

  This video demonstrates how to freeze and unfreeze a debit or credit card in the AIB Mobile App. After the opening screen with the AIB logo and video title, the video transitions to a smartphone walkthrough. A cursor guides the viewer through the Cards menu, selecting the correct card, choosing the Freeze My Card option, and reading the important information displayed. The video shows what a frozen card looks like on-screen and demonstrates how the card can be unfrozen. It ends with the AIB logo, tagline, and regulatory text as the background music fades out.

• Video Transcript

  [Visual: AIB logo appears centred.]

  [On-screen text: “Freezing your card” and “Manage your banking with our mobile app.”]

  [Soft background music plays.]

  [Narrator:]

  "Here’s a step-by-step guide on how to freeze your debit or credit card."

  [Visual transition]

  [Visual: The screen changes to the AIB Mobile App home screen. A cursor guides each action.]

  "Log in to the AIB Mobile App and tap the Cards menu."

  [Visual: The cursor taps Cards.]

  "If you have more than one card, swipe across to find the correct one."

  [Visual: The cursor swipes through multiple card images.]

  "Tap Freeze My Card on the one you want to freeze."

  [Visual: The cursor taps Freeze My Card.]

  "You will then be presented with some important information about freezing your card."

  "Tap Okay, Got It."

  [Visual: The cursor taps to continue.]

  [Visual: The selected card displays a frozen state with an ice icon.]

  "The card now appears frozen on the screen. This card is temporarily frozen and cannot be used."

  "If you later find your card, you can unfreeze it by tapping Unfreeze My Card."

  [Visual: The cursor taps Unfreeze My Card.]

  [Visual: The ice effect disappears from the card image.]

  "The ice will disappear, and the card can be used again."

  [Visual: AIB logo appears with the text:

  “Get it done in your AIB app.”

  “Manage your banking with our mobile app.”

  “Allied Irish Banks, p.l.c. is regulated by the Central Bank of Ireland.”]

  [Music fades out]

  [End of video.]