How to pay a contact?

Video Description & Transcripts

• Short Description

  A step-by-step guide showing how to pay one of your contacts directly through the AIB Mobile App using Pay a Contact.

• Extended Description

  This video shows a full walkthrough of how to make a payment using Pay a Contact in the AIB Mobile App. After the introductory frame with the AIB logo and on-screen text, the video transitions into a phone screen where a cursor demonstrates every step. The walkthrough includes navigating to Pay & Transfer, selecting Pay an Irish Account and Pay a Contact, allowing contact access if needed, selecting a contact, entering payment details, adding messages, and confirming the payment. It finishes with the AIB logo, closing text, and regulatory information as the background music fades out.

• Video Transcript

  [Visual: The AIB logo appears on a plain background.]

  [On-screen text: “Pay a Contact” and below it: “Manage your banking with our mobile app.”]

  [Soft background music plays.]

  Narrator:

  "Here’s a step-by-step guide on how to pay a contact."

  Walkthrough on mobile screen

  [Visual transition

  The view moves to the AIB Mobile App home screen. A cursor taps through each action.]

  "Log in to the AIB Mobile App."

  "Tap Pay & Transfer."

  [Visual: The cursor taps the button.]

  "And then Pay an Irish Account."

  [Visual: The screen updates.]

  "Tap Pay a Contact."

  [Visual: The Pay a Contact list appears.]

  "Tap on the account that you want to use to make the payment."

  [Visual: The cursor selects an account.]

  "If this is the first time you are making a payment this way, you need to allow the app to access your contacts."

  [Visual: A permissions message appears briefly.]

  "Search for the name of the person you want to pay, or scroll down and tap on their name."

  [Visual:The cursor scrolls and selects a contact.]

   "If you have made a recent payment to the person, their name will appear at the top of the list."

  "The name can be changed if you want to include your contact’s full name."

  [Visual: The editable name field is shown.]

  "Enter the payment amount."

  [Visual: The cursor enters an amount.]

  "You can add a message for yourself, and a message for the person you are paying if you want."

  [Visual: The cursor types briefly into both fields]

  "Tap Continue."

  [Visual: The cursor moves to Continue.]

  "Check that all the details are correct, and if you’re happy, tap Confirm."

  [Visual: The cursor confirms.]

  "Your payment will be processed immediately."

  [Visual: AIB logo appears with the text:

  “Get it done in your AIB app.”

  “Manage your banking with our mobile app.”

  “Allied Irish Banks, p.l.c. is regulated by the Central Bank of Ireland.”]

  [Music fades out]

  [End of video.]