How do I change the address on my AIB Account and/or Credit Card?

Changing your address - Video Descriptions and Transcript

• Brief Video Description

  Shows how to change your address using the AIB mobile app. Demonstrates logging in, navigating to Services, selecting Profile and Address, entering the new address or Eircode, and confirming the update. Features a purple background and a smartphone screen walkthrough.

• Extended Video Description

  This video, titled Change of Address, begins with the AIB logo and the text “Change of Address – Manage your banking with our AIB mobile app” on a purple background. Soft background music plays throughout. The video features a smartphone screen demonstrating the AIB mobile app. It shows how to log in, access the Services menu, and select Profile followed by Address to update your details.

  The demonstration continues by showing how to select the country, enter the new address or Eircode, and choose from suggested options. Viewers see how to confirm the address change by tapping Continue and then Confirm. The video also notes that additional information will appear if you have currency, finance, or leasing accounts. It concludes with a closing screen featuring the AIB logo and the text: “Get it done in your AIB app,” “Manage your banking with our mobile app,” and the regulatory disclaimer: “Allied Irish Banks, p.l.c. is regulated by the Central Bank of Ireland.” The background music fades out gently.

• Video Transcript

  [ON-SCREEN TEXT: Change of Address – Manage your banking with our AIB mobile app]
  [VISUAL: AIB logo appears above the title on a purple background; a smartphone is displayed showing the AIB mobile app demo]
  [NON-SPEECH: light background music playing]

  Here’s a step-by-step guide on how to change your address on the AIB app.

  Log in to the AIB mobile app.
  [VISUAL: Phone screen shows login page with username and password fields]

  Tap on the Services menu.
  [VISUAL: Services menu displayed on the screen]

  Tap on Profile.
  [VISUAL: Profile option highlighted]

  And then Address.
  [VISUAL: Address option selected]

  Select the country for the new address.
  [VISUAL: Country selection dropdown appears]

  Now, enter the full address or the Eircode.
  [VISUAL: Address entry field displayed]

  As you start entering the address, you’ll be given options that you can choose from.
  [VISUAL: Suggested address options appear below the entry field]

  Once you’re happy that the address you’ve entered is correct, click Continue.
  [VISUAL: Continue button highlighted]

  To finally confirm the change of address, click Confirm.
  [VISUAL: Confirmation screen displayed]

  You have successfully changed the address on all your accounts.

  Information is shown here if you have a currency, finance, or leasing account.
  [VISUAL: Additional information displayed for special account types]

  [Visual: AIB logo appears with the text:
  “Get it done in your AIB app.”
  “Manage your banking with our mobile app.”
  “Allied Irish Banks, p.l.c. is regulated by the Central Bank of Ireland.”]
  [Music fades out]
  [End of video.]