How do I view my eStatements?

Viewing and sharing e-statements - Video Descriptions and Transcript

• Brief Video Description

  Shows how to view and share e-statements using the AIB mobile app. Demonstrates logging in, navigating to Services and Statements, selecting an account and month, sharing via SMS or email, and ordering a more recent statement. Features a purple background and a smartphone screen walkthrough.

• Extended Video Description

  This video, titled Viewing and Sharing e-Statements, begins with the AIB logo and the text “Viewing and sharing e-statements – Manage your banking with our AIB mobile app” on a purple background. Soft background music plays throughout. The video features a smartphone screen demonstrating the AIB mobile app. It shows how to log in, navigate to the Services menu, and select Statements to view e-statements for a chosen account and month.

  The demonstration continues by showing how to share a statement using the share icon, with options such as SMS or email. If sending by email, viewers see how to enter the recipient’s address and tap Send. The video also explains how to order a more recent statement by selecting the account and tapping “Order More Recent Statement,” which will be available the next working day and include transactions from the last statement date up to today. The video concludes with a closing screen featuring the AIB logo and the text: “Get it done in your AIB app,” “Manage your banking with our mobile app,” and the regulatory disclaimer: “Allied Irish Banks, p.l.c. is regulated by the Central Bank of Ireland.” The background music fades out gently.

• Video Transcript

  [ON-SCREEN TEXT: Viewing and sharing e-statements – Manage your banking with our AIB mobile app]
  [VISUAL: AIB logo appears above the title on a purple background; a smartphone is displayed showing the AIB mobile app demo]
  [NON-SPEECH: light background music playing]

  Here's a step-by-step guide on how to view and share e-statements.

  Log in to the AIB Mobile App and tap Services, then tap Statements.
  [VISUAL: Phone screen shows Services menu; Statements option highlighted]

  Then select the account you want to view the statement for.
  [VISUAL: Account list displayed on the phone screen]

  And then select the month.
  [VISUAL: Month selection dropdown appears]

  If you’re looking to share this statement, you can tap the share icon and choose an option that works for you.
  [VISUAL: Share icon highlighted; options for SMS, email displayed]

  For example, SMS, email, etc.

  If sending by email, enter the person’s email address, and tap Send.
  [VISUAL: Email entry field and Send button shown]

  To order a more recent statement, select the account and tap ‘Order More Recent Statement’ at the top of the screen.
  [VISUAL: Order More Recent Statement button highlighted]

  And it will be ready to view on the app the next working day.

  This will include transactions from the date of your last statement up until today.

  [Visual: AIB logo appears with the text:
  “Get it done in your AIB app.”
  “Manage your banking with our mobile app.”
  “Allied Irish Banks, p.l.c. is regulated by the Central Bank of Ireland.”]
  [Music fades out]
  [End of video.]