Security Policy

At AIB we understand how important the security and confidentiality of your information is to you. Our aim is to protect your information on the Internet in the same way as we would through our other banking channels such as over the phone, in a branch or at an ATM.

 

To ensure the highest level of security of information passing between our customers and the Bank, AIB uses what is known as 128 bit SSL. This is an encryption method that scrambles information while it is moving from one source to another to prevent the information being viewed or tampered with.

 

AIB's secure network infrastructure includes the following components

Secure Socket Layer (SSL)

Is a form of encryption that protects information being transmitted over the Internet to prevent it being tampered with during transit.

 

Encryption

Is a method of scrambling information while it moves from one source to another, that protects the contents.

 

Firewall

Is a method of keeping a network secure. Firewalls are commonly used to give users secure access to the Internet as well as to separate a company's public web server from its internal network.

 

Cookies

This section tells you about cookies in general, how we use cookies, why we use them, and how this allows us to improve our service to you.

 

By using our websites and apps (through any device) you agree that this use of cookies applies to that use in addition to any other terms and conditions which may apply.


AIB’s use of cookies may be subject to change from time to time.  Any such changes will appear here and become effective immediately. Your continued use of our websites and apps is taken as meaning that you agree to any such changes.

 
What is a cookie?

 

Cookies are small text files that are sent to and stored on your computer, smartphone, tablet or other device for accessing the internet, whenever you visit a website or use our on-line apps.

 

Cookies are used to maintain the integrity of your browsing activities when you visit a website and can also be used to customise and so improve the individual customer experience.

 

Cookies do not in any way compromise the security of your computer. You can continue to use this website with no loss of functionality if you choose to disable cookies on your computer. However, use of the AIB Internet Banking application requires cookies to be enabled in order for it to function securely and correctly

 

More general information on cookies can be found on aboutcookies.org. This includes information on how to disable cookies

 

Guidelines from the Office of the Data Protection Commissioner for the contents and use of Privacy Statements on websites, including expected standards for cookies can be found on http://www.dataprotection.ie/docs/PrivStatements/290.htm.

 
How we use Cookies

AIB uses cookies to monitor our website traffic, to ensure better service levels and to enable us provide you with additional features such as customised delivery of service to you.

To achieve this, there are different types of cookies in use. They all work in the same way, but have minor differences which are explained below.

 

Session cookies

 

Session cookies last only for the duration of your visit and are deleted when you close your browser. They are essential for secure user navigation through the site and enable the delivery of basic functionality.

Specifically they ensure the security and integrity of your Internet Banking session, preventing fraudulent use and keeping you signed in while you move between pages and service your account.

 

Persistent cookies

 

Persistent cookies last after you have closed your browser, and allow us to remember your actions and website preferences.

AIB uses persistent cookies to analyse customer visits to our sites. These cookies help us to understand how customers arrive at and use our sites so we can improve the overall AIB on-line experience.

 

Analytics Cookies

 

Finally, we use analytics cookies to help us make our websites even better for those who visit them regularly. This type of cookie helps us to further understand how individual visitors use our on-line services and allows us to improve the overall service and products offered to you.

 

Audit and Inspections

AIB security infrastructure is regularly audited by external experts.

 

Note on Virus Protection

AIB recommends that all users have up to date Anti Virus and Firewall protection on your PC (personal Firewalls are now available for home PCs).

 

Important Notice

View the AIB Fraud Prevention information for Internet Banking customers.