COVID-19 Customer Tips 

We are continuously monitoring all public health guidance related to the COVID-19 and proactively taking actions to ensure the health and well-being of our Customers, Employees, and Community.  As your Bank, we want to ensure that your money is safe, but as a community bank, we also want to make sure our community is safe, too.

Here are a few tips to stay healthy while conducting your banking transactions during this time.


We are here to help

1. We’re here to help during Covid-19

We have put supports in place for our customers.

  • Many customers are applying for a three month payment break on loans or mortgages. We have other solutions available including extra credit, overdrafts and business grants.

See some of the ways we can help



2. Use contactless to avoid handling cash

To avoid handing cash, use contactless and mobile payments to make easy and secure payments in seconds

Find out more about contactless and mobile payments

  • We don’t charge transaction fees on credit cards. 
  • We won’t charge a fee for contactless with a debit card until further notice.
  • We have increased the limit for contactless payments to €50. If your debit or credit card can be used for contactless, it has a symbol.


Reduce travel

3. Bank from home to limit unnecessary travel

You can always bank from home day or night through your mobile, desktop and tablet.

  • Here’s more information on AIB Internet Banking and how to register.
  • With AIB Mobile Banking, you can check your balance, pay your bills and manage your money. You can download the AIB Mobile Banking App from the Apple App Store or Google Play Store, and once you’ve registered, you’re good to go. Click here to find out more.


Vulnerable customers

4. Support for the vulnerable

Some of our customers may not be familiar with banking from home. We now have more support for them:

We have a dedicated phone line for customers who are over 65, their carers or for people concerned about financial abuse. Call us on: 1800 207 232

You can ask us for help if:

  • You need help to organise banking from your home
  • You are caring for one of our customers and need support with banking arrangements
  • You are worried that someone else has control over your money without your permission

You can nominate someone you trust to take cash out.

  • If you are cocooning and unable to visit a branch, you can have someone you trust take out cash for you. You can download a form here.
  • We will phone you to confirm before we process the transaction.


Stay alert

5. Stay alert 

Fraudsters are using the publicity around COVID-19 to pose as genuine organisations, including bank staff, government and health service officials. They are claiming to help keep your money safe, or to offer investment or medical advice at a cost.

Remember, we or any other official organisations will never ask you to transfer money to an account. We will never ask you for personal financial information such as your PIN over the phone, by email or by text. 



6. Travel 

Think about your travel arrangements and check the government’s advice before you travel

  • If you bought AIB travel insurance before 18 March 2020, click here for more information and access to FAQs.
  • How do I get a refund for a flight/holiday/event that I’ve had to cancel? These situations can be complicated. Call our Cards team on 01 668 5500
  • Travel information - Department of Foreign Affairs


Latest updates

7. Stay up to date 

Find out important updates related to our range of services and sources for the latest information about the outbreak

We have an updates section with relevant information. We are also tracking our services so that we can let you know if there are any disruptions such as branch closures or high call volumes.

Latest Government information