Support for personal customers during COVID-19

We are here to support our customers during COVID-19.

If you are experiencing a temporary income reduction because of COVID-19, we have some options you can consider. You can apply for up to two, three-month COVID-19 payment breaks. If you are in a position to continue or return to making payments it is in your financial best interests to do so as the cost of credit may increase because of the payment break.

If you need a payment break, the deadline for first applications to be received and approved is 30 September.

Payment break options

I want to apply for a COVID-19 payment break for the first time

Extended payment break options

I already have a COVID-19 payment break. What should I do next?

Extended payment break options

What are my options following my second COVID-19 payment break? (For customers who have had two, three-month payment breaks)