Help for our customers impacted by COVID-19

We know that many of you are worried about being financially impacted by COVID-19. Our aim is to continue to support you through this situation and we encourage you to contact us if you need advice or support. This week, we have put together a range of solutions for customers who may experience difficulty in repaying their personal loans.


Some of the solutions for our Personal customers

  • Support for personal loan customers

    If your income is impacted due to COVID-19 (or you expect it to be impacted) and you believe you will be unable to make your loan repayments, you can apply for a 3 month personal loan payment break.

    In certain circumstances, there are other options available including:

    - up to 12 months interest only payments, or;

    - 6 month moratorium on repayments.


    As you can understand, there is a high volume of calls to our Customer Service line due to COVID-19 queries, so  click here to arrange for a member of our staff to contact you to discuss your options and advise on a solution that best suits your individual needs. Please bear with us as we deal with the high volume of customers affected, so it may take some time for us to contact you, but we will be in touch as soon as we can.

    For your information, you may be eligible to make a claim if you have 3rd Party Income Protection or Payment Protection Insurance on your Personal Loan. Contact your insurance provider directly for more details and have your policy number to hand.

  • Mortgage customers

    If you're concerned that you won’t be able to make your mortgage payments, contact us right now to find out about the various ways we may be able to help you.

    ·  Mortgage customers who face difficulty can apply to take a break from payments.

    ·  They may also pay just the interest in certain circumstances.

    All solutions are subject to assessment.


  • Accessing Savings and Deposit Accounts during COVID-19

    We understand that nobody plans for an event like this. You’re not on your own. If you’re a Phone & Internet Banking customer you can access your accounts easily via Online Banking.  Should you have an Online Notice Account, you can choose to have your money automatically transferred on expiry of notice, to any account on your Internet Banking profile.

    If you are worried about cashflow and require early access to your notice or fixed deposit accounts please contact your branch or our Customer Service Advisor team on 0818 724 724 number (International + 353 1 771 2424). We are here to help and discuss options.

  • Concerned about payments

    We understand that nobody plans for an event like this. You’re not on your own. If you're worried about making repayments the important thing is not to ignore money problems, as they usually get worse if you don’t act. So, the first step is always to realise that if you’re worried, you need to do something.

    Find out more.

  • Understanding your ICB

    In these uncertain times, we are here to support you. Our product solutions have been designed to ensure your credit records will not be negatively affected during these unprecedented times. Talk to us early to find out how we can find the right solution for you and ensure your credit performance continues to remain in good shape.

  • Contact us

    Mortgage queries

    AIB:  1890 252 008

    EBS: 1850 33 00 44


    Opening Hours

    Mon-Thurs: 9am to 8pm

    Friday: 9am to 6pm

    Saturday: 9am to 1pm


    Personal lending queries

    AIB: 1890 724 724


    Opening Hours:

    Mon-Fri: 8am to 9pm

    Sat: 9am to 6pm