Apple Pay FAQs

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    What is Apple Pay?

    Apple Pay is a secure and easy-to-use mobile payment service that can be used to pay in stores wherever Contactless payments are accepted; just look for the Contactless or Apple Pay symbol.

     

    It enables the use of eligible cards through compatible Apple devices by leveraging existing Near Field Communication (NFC) technology to make mobile payments.

     

    You can also use it to make in-app and E-commerce purchases wherever the Apple Pay logo is displayed.

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    Which devices are compatible with Apple Pay?

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    Do I need a mobile data or Wi-Fi connection to use Apple Pay?

    Mobile data or Wi-Fi connection is not required for making transactions using Apple Pay. You will need a mobile data or Wi-Fi to set up a card on the Wallet and to receive transaction notifications.

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    How do I know if my device is NFC enabled?

    All compatible devices are automatically NFC enabled.

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    Which cards can I use with Apple Pay?

    • AIB personal credit cards
    • AIB debit cards

     

    AIB Visa Corporate and Business credit cards are not currently supported.

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    How do I add my card to Apple Pay?

    iPhone

    1. For an iPhone 6 or later, open Wallet and tap the 'Plus' icon next to Apple Pay in the upper-right corner or select ‘Add debit or credit card’

     

    2. Line up your card within the frame on the screen to capture your card details automatically or enter these details manually

    Note: Any card(s) previously registered with iTunes will be automatically displayed.

     

    3. Confirm your details and key in your CVC*

     

    4. Read and if you are happy to do so, Accept the Digital Wallet Terms and Conditions

     

    5. Verify your card by following the on-screen instructions

    (i) If your mobile number is registered with AIB you will be prompted to verify using a one-time passcode sent by text message

     

    (ii) If your mobile number is NOT registered with AIB you will be prompted to verify by calling our Customer Support team

     

    6. Complete; you’re now ready to use Apple Pay.

     

    *Your CVC is the 3 digit code on/beside the signature panel on the back of your card

     

    Apple Watch

    Cards must be added from the Watch app on the paired iPhone. If more than one Apple Watch is paired to an iPhone, cards must be added to each Apple Watch separately.

     

    1. Tap the Watch icon to open the app on iPhone

     

    2. Scroll to ‘Wallet & Apple Pay’

     

    3. Tap ‘Add credit or debit card’

     

    4. Complete the verification steps

     

    Other devices may also be available, for full list of compatible devices please see https://www.apple.com/apple-pay/

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    I have been prompted for a one-time passcode. What is this and why is it required?

    To ensure the security of your card, we send a one-time passcode to you by text message. You will verify your identity by entering this code in the appropriate field.

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    If the card account has an Authorised User, where will the one-time passcode be sent?

    The one-time passcode will always be sent to the primary cardholder or, for business debit cards, the account owner.

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    I have not yet completed the verification process, can I return to complete it?

    Yes you can return to the Wallet to complete your set up by:

    1. Open the Wallet App

     

    2. Tap your card

     

    3. Choose your verification method

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    How do I use Apple Pay?

    iPhone - “Hold Near”

    1. Wait for the prompt to pay using Apple Pay on your home screen when iPhone is held near an active Contactless terminal

     

    2. Touch the iPhone on the Contactless terminal

     

    3. Select the desired card by tapping it (if you wish to use a different card from your default one)

     

    4. Authenticate with Touch ID or passcode

     

    iPhone - Double-Click Home Button

    1. Confirm screen is off or displaying lock screen

     

    2. Double-click the home button

     

    3. Select the desired card by tapping it (if you wish to use a different card from your default one)

     

    4. Hold iPhone near Contactless terminal to pay

     

    5. Authenticate with Touch ID or passcode

     

    iPhone - Wallet (pre-arm)

    1. Double-click the home button if the phone is locked (this is called pre-arm) or open Wallet

     

    2. Select the desired card by tapping it (if you wish to use a different card from your default one)

     

    3. Touch the iPhone on the Contactless terminal to pay

     

    4. Authenticate with Touch ID or passcode

     

    Apple Watch – Wallet (pre-arm)

    1. Double-click the side button

     

    2. Select desired card by swiping left (if you wish to use a different card from your default one)

     

    3. Touch Apple Watch display on the Contactless terminal to pay

     

    Apple Watch - Double-Click Home Button

    1. Open Wallet

     

    2. Select desired card

     

    3. Double-click the side button

     

    4. Touch the Apple Watch display on the Contactless terminal to pay

     

    In-App

    Just select the Apple Pay button (as displayed below) at checkout within participating apps and then authorise the payment using Touch ID or your passcode.

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    Where can I use Apple Pay?

     

     

    In-Store

    You can use Apple Pay wherever Contactless payments are accepted; just look for the Contactless or Apple Pay symbol.

     

     

    In-App

    You can pay in any app where you see the Buy with Apple Pay button.

     

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    Will the card image in Apple Pay match my physical card?

    The card image may not be an exact match. Keep in mind this doesn’t affect how your cards work with Apple Pay.

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    Do I need a mobile data or Wi-Fi connection to use Apple Pay?

    Mobile data or Wi-Fi connection is not required for making transactions using Apple Pay. You will need a mobile data or Wi-Fi to set up a card on the Wallet and to receive transaction notifications.

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    How many transactions appear on the app?

    You will receive an immediate notification after each transaction made using Apple Pay. When you open the card in the Wallet, you will only see the latest transaction made. When you navigate to the transaction tab (tap on your card in the Wallet to display) you will see your last ten transactions. Transaction history is not available on the Apple Watch.

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    Are there fees or charges for using Apple Pay?

    Debit cards

     

    In-Store: As with existing AIB Contactless fees and charges, the account transaction fee is waived for all Contactless transactions until further notice.  For non-euro Contactless transactions the Point of Sale Currency Conversion Fee of 1.75% of euro value will apply.

     

    In-App: As with existing internet purchases, the account transaction fee of €0.20 may apply depending on your account type. For non-euro transactions the Point of Sale Currency Conversion Fee of 1.75% of euro value will apply.

     

    For more information on fees and charges for your account type please review “A Guide to Fees and Charges for Personal Accounts” or “Business Fees and Charges” for Business Accounts.  

     

    Credit cards

     

    In-Store & In-App: No credit card transaction fees apply. Currency conversion fees apply to non-euro Apple Pay transactions, in the same way as they do to any non-euro credit card transaction.

     

    For more information on the Currency Conversion fees please view our “Schedule of International Transaction Charges”.

     

    Mobile network provider charges may apply depending on your data plan.

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    Is Apple Pay safe to use?

    Yes. When you shop at a merchant, Apple Pay doesn't send your actual credit or debit card number with your payment. Instead a virtual account number is used to represent your account information - so your card details stay safe. You also need to authorise every transaction by Touch ID or your passcode.

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    What should I do if my card is lost or stolen?

    If your card is lost or stolen, please contact us immediately on 1800 24 22 27 (+ 353 1 269 5022), 24 hours a day.  Your physical card will be blocked and a new card will be sent to you.

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    If my card is lost or stolen, can I still use Apple Pay on my device?

    Credit cards: Once reported to AIB as lost or stolen, your card details will be automatically updated and you can continue to use Apple Pay on your device whilst your new card is sent to you.

     

    Debit cards: Once reported to AIB as lost or stolen, Apple Pay will be updated when you receive your new debit card.

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    What should I do if my Device is lost or stolen?

    If your device is lost/stolen, please contact us immediately on 1800 24 22 27 (+ 353 1 269 5022), 24 hours a day and we can block your card on Apple Pay.

     

    We recommend that you also register for and use Find My iPhone. This will allow you to find, lock and delete details on your phone if it is lost or stolen.

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    How do I remove a card from Apple Pay?

    From Wallet

    • Go to pass details
    • Tap ‘Info’ tab
    • Tap ‘Remove Card’

     

    From Settings

    • Open Settings
    • Tap ‘Wallet & Apple Pay’
    • Tap card to be removed
    • Tap ‘Remove Card’

     

    From ‘Find my iPhone’ through iCloud

    • Go to ‘Find my iPhone’
    • Select the device under ‘My Devices’
    • Select ‘Remove’ on the card that you wish to remove

     

    From iCloud

    • Open Settings
    • Select ‘My Devices’
    • Select the device under ‘My Devices’
    • Select ‘Remove’ on the card that you wish to remove

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    Can I temporarily block my card from my Apple Pay Wallet?

    You can visit icloud.com/settings to remove your card or go to ‘Find My iPhone’ to temporarily suspend or permanently remove the ability to pay with your cards on your device. You can also call us on

    1800 24 22 27 (+ 353 1 269 5022) to request that we suspend or remove your cards from Apple Pay.

     

    Please note – if you have requested that our Customer Service Team suspend your card, you will not be able to release the suspension without calling us.

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    How do I choose which card I want to make a payment with?

    The first card you add to Apple Pay becomes your default payment card and will remain so unless you change it.

     

    To change your default card, or to make a payment using another card, drag the desired card to the front of the wallet. Once complete a notification will appear to say you have changed your default card. Alternativley, you can go to Settings > Wallet & Apple Pay on your iPhone or iPad. Tap Default Card, then choose a new card.

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    Can I use multiple cards with Apple Pay?

    You can add up to eight unique cards on any device.

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    How do I return an item purchased with Apple Pay?

    Apple Pay refunds work the same way as physical card refunds. That is, you should consult with the retailer directly to refund a transaction.

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    What happens when I replace or update my device?

    If you replace or update your device, you will need to add your card(s) to Apple Pay again.

     

    Please ensure that you remove your card(s) from any device before selling, exchanging, or disposing of it. You should also remove your card if you temporarily provide your device to someone else; for example if you need it repaired.

     

    You can remove a card from Apple Pay at any time. Tap on the credit card you'd like to delete. Tap on ‘Remove Card’ — you'll need to scroll down to the bottom.

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    How does Apple Pay differ to Contactless on a card?

    Apple Pay enables Contactless transactions on your Apple device instead of your physical card. 

    While Contactless payments on your physical debit card are subject to a €30 threshold per transaction, Apple Pay will allow transactions over €30*, provided the available balance or credit limit exists. You also need to authorise every transaction by Touch ID or your passcode.

     

    * Apple Pay transactions above €30 may not be supported on some merchant terminals.

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    How do I keep my device and card details secure?

    • Never leave your device unattended.
    • Use appropriate security on your device such as passcode or fingerprint recognition
    • Change your device passcode immediately if you suspect anyone else knows it.
    • Only register your own fingerprint and do not allow anyone else to add their fingerprints to your device (if your device supports this feature).
    • Please be aware of unsolicited messages asking you to reveal any personal or financial information, to allow access to your devices or to install software.
    • Contact us as soon as possible if you suspect any unauthorised use of your device, if it is lost/stolen, or if you think your details have been compromised.
    • Register for and use Find My iPhone. This will allow you to find, lock and delete details on your phone if it is lost or stolen.
    • Make sure your contact details are up to date with AIB so we can get in touch with you quickly should we need to.

     

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    What if I’m having a problem making an Apple Pay payment?

    There could be a number of reasons for this:

     

    • There may be insufficient funds or credit limit available to make the transaction

     

    • The payment is over €30
      Some merchants may not support Apple Pay transactions above €30 on their terminals.

     

    • The merchant does not accept Contactless payments
      Not all retailers accept Contactless payments yet. Please use another payment method such as your debit or credit card with Chip and PIN authorisation.

     

    • If you do any of the following on your device, all cards in the Wallet will be deleted:
     

                - Sign out of iCloud

                - Remove Passcode/Touch ID

                - iTunes Full Restore

                - Erase All Content & Settings

     

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    What should I do if I still have questions or need assistance with Apple Pay?

    Call us on + 3531 2695022 for debit card or +353 1 6685500 for credit card queries.

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