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What is a Trusted Contact Person?

A Trusted Contact Person is someone you can nominate for us to contact in certain situations. With this service we can contact a person you trust if we have concerns that you may be experiencing financial abuse, or if we need to check information like your contact details or health status.

When can we call your Trusted Contact Person?

We may call your Trusted Contact Person for the following reasons;
 
  • If we have concerns about possible financial abuse.
  • To confirm your contact information.
  • To discuss your health status.
  • To verify the identity of any appointed Legal Guardian, Executor, or Trustee.
  • If we experience difficulties in communicating with you.

How to nominate a Trusted Contact Person?

Download the Nomination Form (PDF, 2 pages, 83.5KB)

After completing the form, bring it to your nearest branch, or send it to us by post, details can be found on AIB branch page. 

If you need support please visit your nearest branch or contact our Customer Service Team on 0818 724 724 Monday to Sunday 9am to 5pm. 

An old man sitting on a couch and talking on phone.

What else you should know:

Checklist. A Trusted Contact Person cannot manage your banking.
 
Checklist. A Trusted Contact Person has no authority over your account, is not a Third Party Authority and cannot act as your legal representative.
 
Checklist. You cannot use this service if a decision-making representative or power of attorney is in place.

Ways to get in touch

 

Branch

For more details about the Trusted Contact Person service, please visit your nearest branch

Call

Lines open Monday to Sunday 9am to 5pm