How do I cancel or view a direct debit?

Video Description & Transcripts

• Short Description

  A step-by-step guide showing how to cancel a direct debit using the AIB Mobile App, including how to find active and inactive direct debits and complete the cancellation securely.

• Extended Description

  This video provides a clear walkthrough of how to cancel a direct debit using the AIB Mobile App. It begins with the AIB logo and on-screen text introducing the topic before transitioning into a phone screen where a cursor demonstrates each step in real time. Viewers are shown how to navigate to the “Direct Debits” section through the Pay & Transfer menu, how to view both active and inactive direct debits, and how to select and cancel the correct one. The video highlights the confirmation step, reminds users to inform the merchant of the cancellation, and demonstrates where cancelled direct debits appear on the inactive list. It ends with the AIB logo and regulatory text on screen as the background music fades out.

• Video Transcript

  [Visual: The AIB logo appears centred on a plain background.]

  [On-screen text: “Cancelling a Direct Debit” appears beneath the logo. Below that, the text reads: “Manage your banking with our mobile app.”]

  [Background music plays softly.]

  Narrator:

  "Here’s a step-by-step guide on how to cancel a direct debit."

  Step-by-step walkthrough

  [Visual transition The view shifts to a smartphone screen displaying the AIB Mobile App home screen. A cursor taps through each step.]

  "Log in to the AIB Mobile App, and tap Pay & Transfer."

  [Visual: The cursor taps Pay & Transfer.]

  "Then tap Direct Debits."

  [Visual: The Direct Debits screen opens, showing two tabs: Active and Inactive.]

  "You can now see active and inactive direct debits."

  "Select the direct debit that you want to cancel."

  [Visual: The cursor taps a direct debit entry, opening its details page.]

  "Scroll down and tap Cancel Direct Debit."

  [Visual: The cursor scrolls down and selects Cancel Direct Debit.]

  "Check you’re cancelling the right one, and then tap Confirm."

  [Visual: A confirmation prompt appears. The cursor taps Confirm.]

  "You have now cancelled the direct debit."

  [Visual: A confirmation message appears on screen.]

  "Remember to let the merchant know that the payment has been cancelled."

  "Tap Direct Debit List to return to the Active Direct Debits screen."

  [Visual: The cursor taps the button, returning to the previous list.]

  "By tapping on the Inactive option, you will see the direct debits that you have cancelled."

  [Visual: The cursor taps Inactive, and the cancelled direct debit appears in the list.]

  [Visual: AIB logo appears with the text:

  “Get it done in your AIB app.”

  “Manage your banking with our mobile app.”

  “Allied Irish Banks, p.l.c. is regulated by the Central Bank of Ireland.”]

  [Music fades out]

  [End of video.]