I have forgotten my personal access code (PAC) and/or registration number. What do I do?

You can reset your PAC in the app.
1. During log in, enter your ‘Registration number’.
2. On the next screen where it asks you for your PAC, tap ‘Forgot your Personal Access Code’.
3. You will be given the option to reset your PAC either with your debit card or with ID verification.
4. Enter a new 5-digit PAC number and ‘Confirm’ it. Follow the on-screen steps to reset it.
PAC numbers cannot be consecutive (like 12345), all the same number (like 77777), a PAC you used before or be part of your registration number.

If you’ve forgotten your registration number, you can get access it by doing the following:
1. On the app ‘Log In’ screen, select ‘Registration number’ as your log in option.
2. Select ‘Forgot your Registration number’ and follow the on-screen steps to access it.
You will need your 7-digit debit card number, the name on your debit card, your date of birth and your mobile number.

Keep your banking simple, safe & secure with Passkeys.

Use a Passkey, our easy and fast way of logging into the app. More information can be found here on how to set up a Passkey.
If you have forgotten your personal access code (PAC) and want to reset it, follow the steps below.

You can reset your PAC if you have the last four digits of one of your AIB personal debit cards and the PIN for that card.

iOS (Apple) phones

If you usually use Face ID to login to your app, open the app but hold your phone away so it can’t use your face to sign in.
- When you see ‘Face Not Recognised’, tap ‘Cancel’.
- Tap ‘Log in manually’ and ‘Continue’. You’ll see the log in screen with your registration number.
- Tap ‘Trouble logging in?’, ‘Reset PAC’ and ‘Continue’.
- Enter the last four digits of one of your debit cards, and that card’s PIN. Tap ‘Continue’.
- Choose your new PAC, enter it in both boxes, and tap ‘Reset PAC’.
See step by step details in video below.

Android phones

If you use your fingerprint to login to your app, open the app and tap cancel when the fingerprint option appears.
- Tap ‘Use PAC instead’ and ‘Continue’. You’ll see the log in screen with your registration number.
- Tap ‘Trouble logging in?’, ‘Reset PAC’ and‘ Continue.
- Enter the last four digits of any of your debit cards, and that card’s PIN. Tap ‘Continue’.
- Choose your new PAC, enter it in both boxes, and tap ‘Reset PAC’.
See step by step details in video below.

If you don’t have a AIB personal debit card, please call 0818 724 020 (option 5), or from outside Ireland on +353 1771 2424 (option 1).
To reset your PAC, go to ‘Service & Settings’, ‘Change PAC’ and follow the instructions. A Card Reader is required for this service.

You can retrieve your registration number for AIB online banking online. You will be required to complete some security questions in order to proceed, please view the Retrieve Registration Number page for more information.

If you do not have a valid AIB personal debit card, you can still retrieve your registration number by calling us on 0818 724 020 (or from outside Ireland by calling +353 1 771 24 24 and selecting option 5).
If you have forgotten your registration number, this can be seen online. Please see the mobile app or internet banking sections above.

If you have forgotten your PAC, call our Customer Service Team on 0818 724 724 (+353 1 771 24 24 from outside Ireland) and select option 5.

You will be required to complete a number of security questions, and then you can start using the service immediately.

Watch how to do this in the new app

How to reset your PAC in the new app

Video description & transcripts

This video provides a step-by-step guide to resetting your Personal Access Code (PAC) in the AIB mobile app. It shows how to begin the reset process from the login screen by entering a registration number and selecting the forgotten PAC option.

The video demonstrates two verification methods: using an AIB debit card or completing a selfie verification check. It then shows how to create and confirm a new PAC and explains the rules that apply when choosing a new code.

The video concludes by showing the confirmation of a successful reset and how the new PAC can be used to log in to the app.
[Music playing]

[Visual: iPhone displayed on the left showing the AIB app home screen with log in button at the bottom and AIB logo above; title appears on the right: “How to reset your Personal Access Code.”]

[Narrator / On-screen text:]
“Here’s a video on how to reset your Personal Access Code in the AIB mobile app.”

[Visual: Phone screen displays the AIB app login screen.]

“To start, log into the app.”

[Visual: Registration number field displayed.]

“Enter your 8-digit registration number.”

[Visual: Forgot your Personal Access Code option highlighted.]

“Tap Forgot your Personal Access Code.”

[Visual: Options displayed to reset using a debit card or a selfie check.]

“You can reset with a debit card or a selfie check.”

“If you want to use your debit card, any of your cards can be used.”

[Visual: Debit card verification screen displayed.]

“Enter the last 4-digits of your debit card and your card PIN.”

“Tap Continue.”

“If you are enrolled for selfie check and prefer to use this option, tap Reset with ID verification.”

[Visual: Selfie verification process displayed.]

“You will complete a quick selfie check to continue.”

[Visual: New PAC entry screen displayed.]

“Enter the number you’d like to use as your new PAC, then re-enter it to confirm.”

“Tap Reset PAC.”

[Visual: On-screen guidance displayed.]

“Your new PAC cannot be consecutive, like 12345, all the same number, like 77777, be the same PAC you used before or be part of your registration number.”

[Visual: Confirmation screen displayed.]

“Once your PAC has been reset.”

“You can enter your new PAC to log in.”

[Visual: AIB logo spins into view. Text underneath reads: “For the life you’re after.” An arrow points to aib.ie.]

[Text: For the life you’re after. Visit AIB.ie]

[Text: Allied Irish Banks, p.l.c. is regulated by the Central Bank of Ireland.]

[Music fades out]
[End of video]

How to find your reg on the new app

Video description & transcripts

This video provides a step-by-step guide to finding your registration number for the AIB mobile app. It shows how to access the “Forgot your Registration number?” option from the login screen, which takes you to a secure page on the AIB website.

The video demonstrates how to enter the required information, including a 7-digit debit card number, your name as it appears on the card, your date of birth and your mobile number. It also explains where to find the debit card number and notes that any AIB debit card can be used.

Finally, the video shows how the registration number is displayed and how to return to the app login screen once you have noted it down.
[Music playing]

[Visual: iPhone displayed on the left showing the AIB app home screen with log in button at the bottom and AIB logo above; title appears on the right: “How to find your registration number.”]

[Narrator / On-screen text:]
“Here’s a video on how to find your registration number in the AIB mobile app.”

[Visual: Login screen displayed.]

“Tap Forgot your Registration number?”

[Visual: AIB website page opens.]

“This will bring you to a page on our website.”

“We will ask you for your 7-digit debit card number.”

“If you’ve more than one debit card, any can be used.”

[Visual: Debit card shown with the relevant number highlighted.]

“You can find this number underneath your name on your card.”

[Visual: Form fields displayed.]

“In the relevant fields on the screen, enter your name exactly as it appears on your card.”

“Enter your date of birth and your mobile number.”

[Visual: Continue button selected.]

“Tap Continue and your registration number will appear.”

[Visual: Registration number displayed on screen.]

“Once you have taken note of the number, tap Done and return to the log in page on the app.”

[Visual: AIB logo spins into view. Text underneath reads: “For the life you’re after.” An arrow points to aib.ie.]

[Text: For the life you’re after. Visit AIB.ie]

[Text: Allied Irish Banks, p.l.c. is regulated by the Central Bank of Ireland.]

[Music fades out]
[End of video]

Watch how to do this in the old app

How to reset your PAC (iOS)

Video description & transcripts

Music plays throughout the video.

The AIB logo appears on-screen.

Text fades in beneath it: “How to reset your PAC on iOS.”

The scene transitions to an animated smartphone displaying the AIB mobile app.

On-screen text appears in line with the spoken narration as each step is shown.

A cursor highlights the login screen. The user taps on the app, holding the phone away from thier face.

When the user sees “Face not recognised”, tap cancel and tap log in manually and tap continue.

A cursor highlights the login screen. The user taps “Trouble logging in.” Then “Reset PAC and Continue”

A new screen appears. The cursor highlights and taps “I need to see my registration number.”

A new screen appears. The usee needs to enter the last four digits of one of their debit cards and that cards PIN, then the user taps Continue.

“X” out of the Use Strong Password message, if prompted.

Next, choose your new PAC. Enter your new PAC in both boxes and tap Reset PAC.

The user has successfully reset thier PAC, tap Continue.

The phone fades out.

The AIB logo reappears with final text:

“For the life you're after, aib.ie”

The music fades out and the video ends.
[Music playing]

[Visual: The AIB logo and text appear: “How to reset your PAC on iOS.”]

[Narrator / On-screen text:]

“Here’s the step-by-step guide on how to reset your PAC on the mobile app.”

[Visual: A phone displays the AIB app login screen.]

[Text: “AIB for the life you're after.”]

“You will need the last four digits of one of your AIB personal debit cards and the PIN for that card.”

[Visual: The user taps on the aib mobile app to log in.]

“If you usually use Face ID, tap on the app, but hold your phone away so it can't use your face to sign in. When you see 'Face not recognized,' tap Cancel, and tap Log in manually, and Continue.”

[Visual: Face ID screen on the mobile app .]

[Visual:Log in screen on the mobile app .]

“You'll see the login screen with your registration number. Tap Trouble logging in? Reset PAC, and Continue.”

[Visual: Trouble Logging in screen appears, then PAC Reset screen.]

“Enter the last four digits of one of your debit cards and that card's PIN. Tap Continue.”

[Visual:Pop-up on screen appears, showing Use Strong Password.]

“You can X out of the 'Use strong password' message.”

[Visual: PAC screen appears with 2 fields when the user can enter thier new PAC twice.]

“Choose your new PAC. Enter it in both boxes and tap Reset PAC.”

[Visual: PAC successfully reset.]

“You have successfully reset your PAC. Press Continue.”

[Visual: AIB logo with text:

“For the life you're after, aib.ie.”]

[End of video.]

How to reset your PAC (Android)

Video description & transcripts

Music plays throughout the video.

The AIB logo appears on-screen.

Text fades in beneath it: “How to reset your PAC on Android.”

The scene transitions to an animated smartphone displaying the AIB mobile app.

On-screen text appears in line with the spoken narration as each step is shown.

A cursor highlights the login screen. The user taps on the app, if the use usually uses their fingerprint to open the app, they will need to tap cancel when the fingerprint option appears.

When the user sees “Log in with fingerprint”, tap “Use PAC instead” and tap continue.

A cursor highlights the login screen. The user taps “Trouble logging in.” Then “Reset PAC and Continue”

A new screen appears for Debit Card Information. The user needs to enter the last four digits of one of their debit cards and that cards PIN, then the user taps Continue.

Next, choose your new PAC. Enter your new PAC in both boxes and tap Reset PAC. The user will need this PAC the first time they sign into the new app.

The user has successfully reset thier PAC, tap Continue.

The phone fades out.

The AIB logo reappears with final text:

“For the life you're after, aib.ie”

The music fades out and the video ends.
[Music playing]

[Visual: The AIB logo and text appear: “How to rest your PAC on Android.”]

[Narrator / On-screen text:]

“Here's a step-by-step guide on how to reset your PAC on the mobile app. ”

[Visual: A phone displays the AIB app login screen.]

[Text: “AIB for the life you're after.”]

“You will need the last four digits of one of your AIB personal debit cards and the PIN for that card.”

[Visual: The user taps on the aib mobile app to log in.]

“If you usually use your fingerprint to log in, open the app and tap Cancel when the fingerprint option appears. Tap Use PAC Instead, and Continue.”

[Visual: Log in with fingerprint screen on the mobile app.]

[Visual:Log in screen on the mobile app.]

“You'll see the login screen with your registration number. Tap Trouble logging in? Reset PAC, and Continue.”

[Visual: Trouble Logging in screen appears, then PAC Reset screen.]

“Enter the last four digits of one of your debit cards and that card's PIN. Tap Continue.”

[Visual: PAC screen appears with 2 fields when the user can enter thier new PAC twice.]

“Choose your new PAC. Enter it in both boxes and tap Reset PAC.”

[Visual: PAC successfully reset.]

“You have successfully reset your PAC. Press Continue.”

“Remember, you'll need this the first time you sign in to our new app.”

[Visual: AIB logo with text:

“For the life you're after, aib.ie.”]

[End of video.]

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I have forgotten my personal access code (PAC) and/or registration number. What do I do?

Watch how to do this in the new app

How to reset your PAC in the new app

Video description & transcripts

How to find your reg on the new app

Video description & transcripts

Watch how to do this in the old app

How to reset your PAC (iOS)

Video description & transcripts

How to reset your PAC (Android)

Video description & transcripts

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