I have forgotten my Personal Access Code (PAC) and/or Registration Number. What do I do?

Video Description & Transcripts

• Short Description

  Animated instructional video demonstrating how to find your AIB Internet Banking registration number using the AIB mobile app. The steps are shown on a smartphone screen with on-screen guidance and highlighted touch points.

• Extended Description

  Music plays throughout the video.

  The AIB logo appears on-screen.

  Text fades in beneath it: “Finding your registration number – Manage your banking with our mobile app.”

  The scene transitions to an animated smartphone displaying the AIB mobile app.

  On-screen text appears in line with the spoken narration as each step is shown.

  A cursor highlights the login screen. The user taps “Trouble logging in.”

  A new screen appears. The cursor highlights and taps “I need to see my registration number.”

  A form appears. The cursor taps a field labelled Name. The name field is entered, then the user taps Continue.

  Next, the cursor highlights a field for the seven-digit debit card number, located beneath the expiry date on the physical card. The number is entered, and Continue is selected.

  A date of birth entry screen appears. The cursor enters the date and taps Continue again.

  The app displays a mobile number entry screen. The number is entered and the user taps Send activation code.

  A six-digit activation code pops up as a text message. The cursor enters it into the app and taps Continue.

  A screen displays the user’s registration number in large text.

  On-screen text reads: “Here is your registration number. Keep it somewhere safe so when you need it to access Internet Banking, you have it ready.”

  The phone fades out.

  The AIB logo reappears with final text:

  “Get it done in your AIB app”

  “Manage your banking with our mobile app.”

  The music fades out and the video ends.

• Video Transcript

  [Music playing]

  [Visual: The AIB logo and text appear: “Finding your registration number – Manage your banking with our mobile app.”]

  [Narrator / On-screen text:]

  “Here’s the step-by-step guide on how to find your registration number on the mobile app. You will need this to access Internet Banking.”

  [Visual: A phone displays the AIB app login screen.]

  [Text: “On the app log-in screen, tap Trouble logging in.”]

  [Visual: The user taps Trouble logging in, then I need to see my registration number.]

  “Enter your name exactly as it appears on your card, then tap Continue.”

  [Visual: Name field filled then Continue tapped.]

  “Enter your seven-digit debit card number, which is under the expiry date in the middle of the bottom of the card. Then tap Continue.”

  [Visual: Card number entered then Continue tapped.]

  “Enter your date of birth and tap Continue.”

  “Enter your mobile number and tap Send activation code.”

  [Visual: Activation code arrives then user enters it then taps Continue.]

  “Here is your registration number. Keep it somewhere safe so when you need it to access Internet Banking, you have it ready.”

  [Visual: The registration number appears.]

  [Visual: AIB logo with text:

  “Get it done in your AIB app.”

  “Manage your banking with our mobile app.”]

  [End of video.]