I have forgotten my Personal Access Code (PAC) and/or Registration Number. What do I do?

To reset your PAC, please call us on 0818 724 020 (or from outside Ireland by calling +353 1771 24 24 and selecting option 5).

You can retrieve your Registration Number using the Mobile app. To use the Trouble Logging In link, you will be required to complete some security questions in order to proceed. 

Please note: This option is only available to AIB Personal Bank Account customers who hold a valid AIB Personal Debit Card and who have previously registered for AIB Internet Banking.

If you do not have a valid AIB Personal  Debit Card, you can still reset your login details by calling us on 0818 724 020 (or from outside Ireland by calling +353 1771 24 24 and selecting option 5).

Click on this short video to see how to find your Registration Number through Trouble Logging In on the AIB Mobile App.

Click on this short video to see how to find your Registration Number in My Details on the AIB Mobile App.

For more 'how to' videos to help with your day-to-day banking, click here.

To reset your PAC, please call us on 0818 724 020 (or from outside Ireland by calling +353 1771 24 24 and selecting option 5).

You can retrieve your Registration Number for AIB Phone & Internet Banking online. You will be required to complete some security questions in order to proceed, please view the Retrieve Registration Number page for more information.

If you do not have a valid AIB Personal  Debit Card, you can still retrieve your Registration Number by calling us on 0818 724 020 (or from outside Ireland by calling +353 1771 24 24 and selecting option 5).

To reset your PAC, please call us on 0818 724 020 (or from outside Ireland by calling +353 1771 24 24 and selecting option 5). 

You can retrieve your Registration Number for AIB Phone & Internet Banking online. You will be required to complete some security questions in order to proceed, please view the Retrieve Registration Number page for more information.

If you do not have a valid AIB Personal  Debit Card, you can still retrieve your Registration Number by calling us on 0818 724 020 (or from outside Ireland by calling +353 1771 24 24 and selecting option 5).

Visit the Quick Banking Area where you use the Kiosk.

For a new PAC, use the In-Branch Courtesy phone.