Customer Service Message Regarding COVID-19

The COVID-19 situation is constantly changing and evolving. We are continuing to introduce necessary measures to protect our customers and staff.

 


Car Insurance Refund

As part of an Irish motor insurance initiative coordinated by Insurance Ireland, AIB is happy to confirm we will be issuing a once-off payment of €30 to all of our motor insurance customers in the Republic of Ireland. The payment will be issued to all Private Car customers in recognition of the reduction in the level of motor claims experienced as a result of the COVID-19 crisis.


You do not need to do anything to receive this payment. If you pay by direct debit, we will transfer the payment directly to your bank account. If you paid in full, we will issue a cheque to the last address we have on file for you.

We will start to issue payments from June 15th. Please bear with us, processing this volume of payments may take up to 2 weeks to complete.

 

This payment does not have any impact on your policy cover, or terms and conditions.


If you have more questions, please see our FAQ section here.

 

We want to reassure you we are working to maintain normal customer service levels and also want to remind you of our quote and buy online service facility on this site:

AIB Home Insurance

24/7 Emergency Home Assistance. Help when you need it most.

AIB Car Insurance

Spread Payments over 9 months at no extra cost with only a 15% upfront deposit.

Worried about your insurance renewal or having concerns about payments?

We recognise this is a challenging time for everyone. We are actively working on solutions for our car and home insurance customers who have been directly impacted by the COVID-19 pandemic. If you are worried about your insurance payments, we have set up a specialist team who will deal with customers on a case by case basis, as their premiums fall due. The solutions we can explore with you include restructuring payment plans and suspension of cover.

 

We appreciate that some customers may be unable to get in touch with us and we would like to reassure you that should this happen before your renewal date, we are happy to allow you up to 28 days after renewal date to arrange a payment.

Contacting us

Should you need to speak with an agent about your home or car insurance, our Insurance Contact Centre will be operating Monday to Friday 8am to 8pm, (Saturday 10am to 2pm) on 1850 27 26 25.

 

For non-urgent home and car insurance queries, you can also reach us via our Mailbox:

 

Home Insurance: aibhome@axa.ie

 

Car Insurance: aibmotor@axa.ie

Emergency Home Assistance

Our Emergency Home Assistance service remains unchanged and is available 24/7 on 1890 25 33 47.

Claims Assistance

Our claims line remains open 24 hours. Our contact number is 1850 63 53 43.

Other Information

Allied Irish Banks, p.l.c. is an agent of AIB Insurance Services Limited in relation to provision of general insurance products. AIB Car Insurance and AIB Home Insurance is exclusively underwritten by AXA Insurance dac. AIB Insurance Services Limited is regulated by the Central Bank of Ireland.

 

Allied Irish Banks, p.l.c. is regulated by the Central Bank of Ireland.