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Withdrawing from Your Contract During the Cooling-Off Period (Within 14 Days)

If you purchase an insurance policy and decide it’s not suitable for you, you have the right to withdraw from (cancel) the contract within a specific timeframe, known as the cooling-off period. Here's what you need to know:
 

How to Cancel: Home Insurance

Contact us using the details below:
 
 
When exercising your right of withdrawal by email we will require the following information included within the email:
 
  • Policy number
  • Full name
  • Property address of the policy you wish to withdraw from

 

What You Get:

If you cancel within 14 working days from when you purchase your policy and have received your policy documents, we will refund your full premium — the total amount you paid.

Cancelling your policy after the Cooling-Off Period (After 14 Days)

How to Cancel:

Contact us using the details below:
 
 
Phone: 0818 27 26 25
 
  • Policy number
  • Full name
  • Property address of the policy you wish to cancel

 

What You Receive:

If you cancel after the cooling-off period has ended, we will refund the part of your premium that covers the remaining days of the policy, minus an administration fee.
 
  • We will not refund less than €15.
  • If you are paying in instalments, we do not refund any amount unless you made an overpayment.
  • No refund is available if a claim has been made on your policy or you have been involved in any incident likely to result in a claim during the current period of insurance.