We are letting customers know about an error we made on some business customers’ Finance and Leasing accounts.  We are sorry for this and have taken action to correct the error.

We made an error when we sent some customers their credit agreement for signing and did not use the repayment amount we quoted to these customers, instead we used a repayment based on a higher interest rate. This resulted in higher charges and repayment amounts than these customers would have expected.

We will refund any customer affected by this error either by  way of a refund to their AIB current account (called ‘AIB Refund T305’), or by cheque.

We will be writing to all customers affected by this error, so they do not need to do anything. Everything will be corrected by 14 March 2024.

If any customer feels this error affected credit decisions by us or other financial institutions, they should get in touch with us.

We have added some questions and answers for more information. Please see here.

If customers want to talk to us about this, they can contact us on: 0818 303 571* (9:00 to 17:00 Monday to Friday).

* Call charges may vary – please refer to your service provider.