Feedback Form

• An AIB Staff Panel
• Not an AIB Staff Panel
• What Type Of Device Panel
• What Android Version Panel
• What IOS Version Panel
• What phone model do you use
• Experience Panel
• Report Technical Issue Summary
• Report Technical Issue panel What Happened
• When did you first notice the issue panel

Fields marked with an asterisk (*) are required.
 

Are you an AIB staff member? *

Select an option Yes No

What is your staff number? *

Your full name *

Your email address *

Please use the email address that you signed up to the pilot with.

What type of device are you using? *

Select an option Android iOS

What Android version are you using? 

Select an option Android 8 (Oreo) Android 9 (Pie) Android 10 Android 11 Android 12 Android 13 Android 14 Android 15 Android 16 Other

To find your Android version: Go to Settings > General > About, then look for ‘Software Version’.

What iOS version are you using? 

Select an option iOS 13 iOS 14 iOS 15 iOS 16 iOS 17 iOS 18 iOS 26 Other

To find your iOS version: Go to Settings > General > About, then look for ‘Software Version’

What phone model do you use ?

 

e.g. iPhone 13, iPhone 14, Samsung A53, Google Pixel 10 etc.

If you're not sure, you can find the answer here: For iOS users - Settings > General > About > Device Model ; For Android users - Settings > About phone > Device Name

What part of the app would you like to share feedback on? *

Select an option Communications, Banners and Notifications Login Experience Checking your balance or recent transactions Payments (e.g. transferring between accounts, paying a bill…) Cards (e.g. freezing your card, showing your pin…) Budgeting and Insights (e.g. setting a budget, monitoring your spend trends…) Products (e.g. making a loan application, taking out insurance…) Your profile (e.g. personal details, preferences, security…) Overall experience

I want to… *

Select an option Report a technical issue/defect Share general feedback

How was your experience?  *

Tell us what worked well, what didn’t, or anything that stood out to you. E.g. “I found the Insights tab really helpful — it’s great to see exactly where my money goes. Being able to categorise my spending makes it easier to keep a close eye on my budgeting.” If your feedback is about a specific transaction, please include the company or person you were paying, the date and the amount. This helps us find it quickly.

What is your technical issue?

Select an option Bug (something in the app isn’t working as it should) Crash (the app stopped working or closed unexpectedly) Performance (the app is slow with a lag in response) Data Accuracy (figures, insights or notifications are incorrect) Error Message (an unexpected or unclear error message) Accessibility (accessibility issues, including language, visuals or navigation Other

Tell us what happened

Please provide as much detail as possible to help us fix the issue, without including your bank details.
Helpful details to include (if known):

• What you were trying to do
• Where you were in the app (feature or screen)
• What you expected to happen
• What actually happened
• If relevant, the name of the company or person you were paying, the date and the amount

When did you first notice the issue?

Please provide the date and time (for example: 26/01/26, 13:00)

Please rate your experience with the Pilot so far.

1 star

2 stars

3 stars

4 stars

5 stars

1 star is ‘Very Poor’ ; 5 stars is ‘Excellent

For every response to this form, we will donate XX to one of our charity partners. Please select a charity:

Select an option Junior Achievement Ireland GOAL FoodCloud AsIAm

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