PLEASE DO NOT POST ANY SENSITIVE INFORMATION OR PERSONAL FINANCIAL INFORMATION ONTO AIB SOCIAL MEDIA CHANNELS OR ANY SOCIAL MEDIA NETWORKS – THEY ARE PUBLIC FORUMS WHICH MEANS THAT ANYONE CAN SEE YOUR POSTS AND YOUR POSTS MAY SHOW UP IN SEARCH-ENGINE RESULTS.  ONLY POST INFORMATION THAT YOU ARE HAPPY TO BE IN THE PUBLIC DOMAIN.

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    Welcome to the AskAIB Customer Support Forum at Boards.ie.

    Representatives from AIB’s Social Media Customer Support team will be here Monday to Friday 9am to 5pm to answer general banking queries and to listen to your feedback.

     

    Our Social Media Customer Support Team are:
     

    • AskAIB: Trina

    • AskAIB: Emma

    • AskAIB: Maeve

    • AskAIB: Lorraine

    • AskAIB: Lisa

    • AskAIB: Wayne

    • AskAIB: Anne

    • AskAIB: Rosie
       

    Please read AIB Social Media Terms of Use and AIB’s Social Media Privacy Statement before using any AIB Social Media Channels. If you continue to use AskAIB Customer Support Forum on Boards.ie. you will be deemed to have read and accepted these documents and you are agreeing to comply with and be bound by AIB Social Media Terms of Use.

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    Boards.ie Guidelines

    Providing information to AIB on Boards.ie

    Your personal financial information is highly confidential.  To protect your security you should never publish any of your personal financial information onto this forum, in particular your account information and personal banking details.

     

    For some queries, we may require additional information such as your name and contact details, so that we can investigate your query or contact you. On such occasions and to protect your privacy, please use the private message system (PM*) within Boards.ie. In those cases we will also reply to you with a private message.

     

    * The information you supply to AIB through the private message function will be held and used by us solely for the purpose of responding to your request and will not be retained for any other purpose.

     

    AIB do not accept unsolicited PMs, all posts must start in a public thread.

     

    How long will it take to answer my query?

    This can vary depending on your query. We’ll try and provide a solution as quickly as possible while we are online during the hours of 9am - 5pm, Monday to Friday.  All posts outside of these hours will be addressed as soon as possible once we are back online.  Some queries may take longer to resolve as we may need to contact colleagues in other areas of AIB, but we will let you know if that is the case.

     

    We welcome any feedback you wish to raise through any AIB Social Media Channel. AIB have a complaints management process in place to deal with any complaints raised.  You can go to Customer Feedback or AIB Contact Points.

     

    What will we do with your feedback?

    We’ll listen to your feedback and pass it onto the relevant management team. This way we can improve our service to you.

     

    We expect all forum users to behave in a well-mannered and reasonable way at all times.  Personal abuse will not be tolerated. Any comments that are deemed to be abusive will be removed and you may be banned from the AskAIB Customer Support Forum and Boards.ie .We would ask that you refrain (for privacy reasons) from using personal names of or information relating to any AIB staff member in public threads other than our Forum Staff. We are happy to take your feedback but the staff name will be removed from the public thread.

     

    Please note that the team cannot answer every question immediately so you may need to be patient.

     

    AIB have the ability to remove certain personal information that people may post; for example personal bank account numbers. Details of removed information will be reviewed by Boards.ie to ensure that the correct decision was made. Please address any questions on this issue to AIB via a Private Message.

     

    PLEASE NOTE: All information posted by AIB Representatives is correct at time of post and may be subject to change.

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    Moderation

    AIB welcomes your thoughts and opinions. If you are engaging with us we ask that you avoid using offensive language, do not use the page for any illegal activities or to target any member of staff at AIB.

     

    Our AskAIB Customer Support Forum  on Boards.ie is moderated, and while we don’t like to delete or hide any posts we may need to do so from time to time.

     

    In line with our Social Media Terms of Use please refrain from posting

     

    1.       Comments, links, images or videos that are obscene, profane or hateful in nature

    2.       Posts that may be offensive to other community members

    3.       Comments that threaten any person or organization or company

    4.       Successive off-topic posts by a single fan

    5.       Repetitive posts copied and pasted or duplicated by single or multiple fans

    6.       Solicitations or advertisements

    7.       Comments, links, images or videos that encourage illegal activity

    8.       Any materials that infringe upon the rights of any third party

    9.       False comments or claims about AIB or any of its competitors

    10.    Comments, links, images or videos that AIB deems offensive

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    Privacy and Security

    Under no circumstances should you post any bank account details or other sensitive personal or financial information on Boards.ie.  It is a public forum which means your posts may be seen by anyone and your posts may also show up in search-engine results (e.g. Google or Yahoo!).  Only publish information that you are happy to be in the public domain

     

    By clicking on links you may access external third party websites.  Your use of external websites is subject to the terms of that site.

     

    If you need to provide us with non-sensitive personal information, such as your name and contact details, we’ll only use the information to respond to and deal with your query, or for such other purpose for which it is provided.

     

    If AIB requires personal information to complete a customer service query you may be directed to complete a customer support request by visiting bit.ly/16dvPbv

     

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    AIB Media Enquiries

    Any media queries relating to AIB (example: policies, financial announcements, press releases) cannot be dealt with on this channel. If you’re a journalist or another media professional looking for assistance, you can contact the AIB media relations team by visiting - http://www.aib.ie/servlet/ContentServer?pagename=PressOffice/PO_HomePage&poSection=MC

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