PLEASE DO NOT POST ANY SENSITIVE INFORMATION OR PERSONAL FINANCIAL INFORMATION ONTO AIB SOCIAL MEDIA CHANNELS OR ANY SOCIAL MEDIA NETWORKS – THEY ARE PUBLIC FORUMS WHICH MEANS THAT ANYONE CAN SEE YOUR POSTS AND YOUR POSTS MAY SHOW UP IN SEARCH-ENGINE RESULTS.  ONLY POST INFORMATION THAT YOU ARE HAPPY TO BE IN THE PUBLIC DOMAIN.

AIB has a number of Facebook channels to ensure you enjoy the best social media experience. Through these, it is our aim to provide you with the most relevant information when you need it. The objective of AIB’s Facebook presence is to offer you the best and most efficient customer service as well as provide you with updates on our product and service offerings. Check out our Facebook channels below to see how we can best be of assistance to you and how we support our communities

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    AskAIB

    This is AIB’s dedicated customer service channel on Facebook.
     

    Service times:

    Monday to Friday 9am to 9pm

    Saturday 9am to 7pm

    Sunday 10am to 7pm

     

    AskAIB Team are: Emma, Trina and Tom

     

    Address: http://www.facebook.com/AskAIB

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    The Lab

    The Lab is the new store from AIB located in Dundrum Town Centre (Level 1), the first of its kind. It aims to provide a learning and research environment focusing on helping our customers get the most from our current and forthcoming banking services. This Facebook page offers up to date information on what is happening in store. We also share tips and ideas, answer your questions and give you access to exclusive retailer promotions and competitions.

     

    Service times:

    Monday to Friday 9am and 9pm

    Saturday 9am to 7pm

    Sunday 10am to 7pm

     

    The Lab Team are: Dee,  Roisin,  Emma and Trina

     

    Address: http://www.facebook.com/TheLabAIB

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    AIB

    This is AIB’s brand Facebook channel where we will share product & service news, marketing updates and more!

     

    Service times:

    Monday to Friday 9am to 9pm

    Saturday 9am to 7pm

    Sunday 10am to 7pm

     

    AIB Brand Team are: Roisin, Emma and Trina

     

    Address: http://www.facebook.com/aib

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    Facebook Guidelines

    All of AIB’s Facebook pages are community pages, and we would like you to treat people the way you’d like to be treated yourself.

    The pages are also public so please don’t share your personal information. For your own safety you should only share information that you wish the general public to see.

    For some customer support requests we may need to ask for more information from you. In these limited cases we will ask you to provide details via a secure online form that is on aib.ie. A link will be provided to you by the AIB Facebook team.

    Any posts made outside of our Service Times will be responded to as soon as we’re back online. However, if you need help outside of these hours please call 0818 724 724 or visit aib.ie

    Posts made by AIB mentioning an AIB product will include a link to www.aib.ie for more information.

    No comments made by any employee, agent or contractor of AIB or any user should be construed as financial, investment or other specialist advice or as recommendations.

    We welcome any feedback you wish to raise through any AIB Social Media Channel. AIB have a complaints management process in place to deal with any complaints raised.  You can go to Customer Feedback or AIB Contact Points

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    Moderation

    AIB manages a number of pages on Facebook, and we welcome your thoughts and opinions. If you are engaging with us we ask that you avoid using offensive language, do not use the page for any illegal activities or to target any member of staff at AIB.

    All pages are moderated, and while we don’t like to delete or hide any posts we may need to do so from time to time.  AIB reserve the right to block access to users who repeatedly violate our guidelines and/or Social Media Terms of Use.

     

    In line with our Social Media Terms of Use please refrain from posting

     

    1.       Comments, links, images or videos that are obscene, profane or hateful in nature

    2.       Posts that may be offensive to other community members

    3.       Comments that threaten any person or organization or company

    4.       Successive off-topic posts by a single fan

    5.       Repetitive posts copied and pasted or duplicated by single or multiple fans

    6.       Solicitations or advertisements

    7.       Comments, links, images or videos that encourage illegal activity

    8.       Any materials that infringe upon the rights of any third party

    9.       False comments or claims about AIB or any of its competitors

    10.     Comments, links, images or videos that AIB deems offensive

     

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    Privacy and Security

    Under no circumstances should you post any bank account details or other sensitive personal or financial information on Facebook.  It is a public forum which means your posts may be seen by anyone and your posts may also show up in search-engine results (e.g. Google or Yahoo!).  Only publish information that you are happy to be in the public domain

    By clicking on links you may access external third party websites.  Your use of external websites is subject to the terms of that site.

    If you need to provide us with non-sensitive personal information, such as your name and contact details, we’ll only use the information to respond to and deal with your query, or for such other purpose for which it is provided.

    If AIB requires personal information to complete a customer service query you may be directed to complete a customer support request by visiting bit.ly/16dvPbv

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    AIB Media Enquiries

    Any media queries relating to AIB (example: policies, financial announcements, press releases) cannot be dealt with on this channel. If you’re a journalist or another media professional looking for assistance, you can contact the AIB media relations team by visiting - http://www.aib.ie/servlet/ContentServer?pagename=PressOffice/PO_HomePage&poSection=MC

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