PLEASE DO NOT POST ANY SENSITIVE INFORMATION OR PERSONAL FINANCIAL INFORMATION ONTO AIB SOCIAL MEDIA CHANNELS OR ANY SOCIAL MEDIA NETWORKS – THEY ARE PUBLIC FORUMS WHICH MEANS THAT ANYONE CAN SEE YOUR POSTS AND YOUR POSTS MAY SHOW UP IN SEARCH-ENGINE RESULTS.  ONLY POST INFORMATION THAT YOU ARE HAPPY TO BE IN THE PUBLIC DOMAIN.

 


AIB is on Twitter to answer your queries and learn from your feedback. Service hours are outlined below for each channel. Outside of these hours we cannot respond to Tweets. If you need help outside of these hours, please call 0818 724 724 or visit aib.ie

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    @AskAIB

    This is AIB’s dedicated customer service channel on Twitter.

     

    Service Hours:

    Monday to Friday 9am to 9pm

    Saturday 9am to 7pm

    Sunday 10am to 7pm

     

    @AskAIB Twitter Team are: Emma ^EM,  Sara ^SL, Trina ^TF and Tom ^TM

    http://www.twitter.com/AskAIB

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    @TheLabAIB

    This page offers up to date information on products, events and services at The Lab, a new digital banking store from AIB.

     

    Service Hours:

    Monday to Friday 9am to 9pm

    Saturday 9am to 7pm

    Sunday from 10am to 7pm

    @TheLabAIB Twitter Team are: Dee ^DP,  Roisin ^RG, Emma ^ER and Trina ^TF

     

    http://www.twitter.com/TheLabAIB

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    @AIBIreland

    This is AIB’s brand Twitter channel where we will share product & service news, marketing updates and more!

     

    Service Hours:

    Monday to Friday 9am to 9pm

    Saturday 9am to 7pm

    Sunday 10am to 7pm

     

    @AIBIreland Twitter Team are: Roisin ^RG, Emma ^EM and  Trina ^TF

     

    http://www.twitter.com/AIBIreland

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    @AIBCareers

    The AIB Careers page is designed to keep you up to date with the latest AIB Job Vacancies. For additional information on AIB Jobs please visit our Jobs website at http://jobs.aib.ie

     

    Service times:

    Monday to Friday 9am to 5pm

     

    @AIBCareers Twitter Team are: Conor ^CD and Deirdre ^DP

     

    http://www.twitter.com/AIBCareers
     

    Please read AIB's Social Media Terms of Use and AIB’s Social Media Privacy Statement before using any AIB Social Media Channels. If you continue to use AIB Twitter channels you will be deemed to have read and accepted  these documents and you are agreeing to comply with and be bound by AIB Social Media Terms of Use.

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    Twitter Guidelines

    The Twitter page is public so please don’t share your personal information. For your own safety you should only share information that you wish the general public to see.

     

    For some requests we may need to ask for more information from you. In these limited cases we will ask you to provide details via a secure online form that is on aib.ie. A link will be provided to you by the Twitter team.

     

    Any tweets outside of our Service Hours will be responded to as soon as we’re back online. However, if you need help outside of these hours please call 0818 724 724 or visit aib.ie

     

    Posts made by AIB mentioning an AIB product will include a link to www.aib.ie for more information.

     

    No comments made by any employee, agent or contractor of AIB or any user should be construed as financial, investment or other specialist advice or as recommendations.

     

    We welcome any feedback you wish to raise through any AIB Social Media Channel. AIB have a complaints management process in place to deal with any complaints raised. You can go to Customer Feedback or AIB Contact Points

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    Moderation

    AIB manages a number of Twitter pages and we welcome your thoughts and opinions. If you are engaging with us we ask that you avoid using offensive language, do not use the page for any illegal activities or to target any member of staff at AIB.

     

    In line with our Social Media Terms of Use please refrain from posting

     

    1. Comments, links, images or videos that are obscene, profane or hateful in nature

    2. Posts that may be offensive to other community members

    3. Comments that threaten any person or organization or company

    4. Successive off-topic posts by a single fan

    5. Repetitive posts copied and pasted or duplicated by single or multiple fans

    6. Solicitations or advertisements

    7. Comments, links, images or videos that encourage illegal activity

    8. Any materials that infringe upon the rights of any third party

    9. False comments or claims about AIB or any of its competitors

    10. Comments, links, images or videos that AIB deems offensive

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    Privacy and Security

    Twitter is a public forum which means your tweets may be seen by anyone and your tweets may also show up in search-engine results (e.g. Google or Yahoo!). We advise that you never tweet any bank account details or post other sensitive personal and financial information in any public forum. Only tweet information that you would be happy to be in the public domain

     

    By clicking on links you may access external third party websites. Your use of external websites is subject to the terms of that site.

    If you need to provide us with non-sensitive personal information, such as your name and contact details, we’ll only use the information to respond to and deal with your query, or for such other purpose for which it is provided.

     

    If AIB requires personal information to complete a customer service query you may be directed to complete a customer support request by visiting bit.ly/16dvPbv

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    AIB Media Enquiries

    Any media queries relating to AIB can not be dealt with on this channel. If you’re a journalist or another media professional looking for assistance, you can contact the AIB media relations team by visiting - http://www.aib.ie/servlet/ContentServer?pagename=PressOffice/PO_HomePage&poSection=MC

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